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Alex Marcel

Overview Reviews (981)

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Alex Marcel

Alex Marcel | Page 32

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

981 Reviews

Overview Reviews (981)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

981 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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981 Reviews of Alex Marcel

May 29, 2024

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Employee Rating

Briyanna is very kind, up front about costs, and calls back when an issue comes up. She is knowledgeable and an asset to the service center. back when an issue comes up. She is knowledgeable and an asset to the service center. More

by JG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Briyanna Jones

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May 30, 2024 -

Honda of Valley Stream responded

Thank you for your kind feedback! We're thrilled to hear that Briyanna provided you with excellent service. Her kindness, transparency, and responsiveness are qualities we value greatly. We're proud to have her as part of our service center team. If you need any further assistance, please don't hesitate to reach out. We're here to help!

May 29, 2024

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Employee Rating

My appointment was set for 730 am, there was a line upon arrival and did not check in with Marcel until 747 am, was told I also needed awd oil which felt like I was being upsold as there was little to no in arrival and did not check in with Marcel until 747 am, was told I also needed awd oil which felt like I was being upsold as there was little to no info provided. So the oil change and tire rotation pricing doubled with the addition of this service I was informed was NEEDED. Perhaps it was but the urgency given to it made it seem necessary. I asked about a recall letter for my tail gate and was Informed it was not available and to call back in future when they may have it at unknown date. Service took slightly longer than initially informed but the customer service was descent enough not to be upsetting. Overall an Ok experience but I would not necessarily recommended them. They were alright- with a hint of used sales man energy. Perhaps Honda can train its team on improved customer service or try a bit harder. More

by CPESANTES14

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Clara Torres, Gary Lin

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May 30, 2024 -

Honda of Valley Stream responded

We are sorry that your experience with us was not satisfactory. As explained over the phone, with all service departments advisors give suggestions on recommended services. Clients are more than welcome to decline the services recommended. When you arrived, there were other clients who had arrived before you causing a wait to check in, but we go in order on arrival for check in. As for the recall, we do not have control over the timing on when Honda National sends the parts to us or we would have gladly taken care of that for you. We stand behind our work and always look out for the safety of our clients. We refuse to trade in the quality of our work for a faster service time. We know taking our time to complete the work correctly the first time is what keeps our clients safe on the road and feel it isn’t worth the sacrifice. We hope to see you again and want you to feel free to reach out to us if you need to. 516-812-5302 or 516-285-6655 extension 134.

May 28, 2024

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Employee Rating

Reliable service dept. with clean waiting area. All staff I encountered were courteous and professional. with clean waiting area. All staff I encountered were courteous and professional. More

by CARIBEMALO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 28, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that you found our service department reliable and appreciated our clean waiting area. It's wonderful to know that all the staff you encountered were courteous and professional. We look forward to continuing to provide you with excellent service.

May 23, 2024

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Employee Rating

Dealership staff are very professional, service didn’t take too long, building is a nice and clean. take too long, building is a nice and clean. More

by cloveym

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez , Jerry Lancaster JR

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May 24, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that our dealership staff were very professional and that your service was prompt. We also appreciate your kind words about our clean and nice facility. We look forward to working with you again. Please let us know if there is ever anything we can assist you with. Take care!

May 23, 2024

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Employee Rating

Marcell and the entire staff at valley stream is awesome. They are all true professionals. They are all true professionals. More

by mesmiie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

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May 24, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're thrilled to hear that Marcell and the entire staff at Valley Stream provided you with excellent service. They truly are professionals! We look forward to working with you again. Please let us know if there is ever anything we can assist you with. Take care!

May 22, 2024

Dealership Rating

Employee Rating

Is was a amazing job they doing i was happy for it i cam recommend it recommend it More

by PAULLAJE19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2024 -

Honda of Valley Stream responded

Thank you for your review! We're thrilled to hear that you were happy with the amazing job we did. We appreciate your recommendation! Let us know if there is anything else we can do for you in the future.

May 21, 2024

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Employee Rating

Marcel and his colleagues were fast, friendly and courteous. They presented several repairs with no pressure or urgency. The repairs I selected were finished quickly. courteous. They presented several repairs with no pressure or urgency. The repairs I selected were finished quickly. More

by NAVIN.KALICHARAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 22, 2024 -

Honda of Valley Stream responded

Thank you for your review! We're pleased to hear that Marcel and our staff provided fast, friendly, and courteous service. It's great to know that you appreciated their no-pressure approach in presenting repair options and that the selected repairs were completed quickly. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!

May 21, 2024

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Employee Rating

I had a good experience. Wish I received more coupons in the mail. Thank you. Wish I received more coupons in the mail. Thank you. More

by joemontauk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Martinez

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May 22, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear you had a good experience. We appreciate your suggestion about receiving more coupons in the mail and will take it into consideration. If you need anything else, please don't hesitate to reach out. Thank you for choosing us!

May 17, 2024

Dealership Rating

Employee Rating

I have been using this service center for years and have always had a positive experience. The service advisor Alex Marcell listened to my service concerns and worked on solving the problem. Marcell is alwa always had a positive experience. The service advisor Alex Marcell listened to my service concerns and worked on solving the problem. Marcell is always polite, courteous and a professional. He is excellent! More

by WKAYE_RISING

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 20, 2024 -

Honda of Valley Stream responded

Thank you for your loyal patronage and for sharing your positive experiences with us! We're delighted to hear that Alex Marcell has consistently provided you with excellent service, listening to your concerns and working diligently to solve any issues. Your kind words about his professionalism and courteousness mean a lot to us. We look forward to continuing to serve you for many more years to come!

May 17, 2024

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Employee Rating

Very happy with the service. Nice to get my car back on time.The staff is very pleasant. Nice to get my car back on time.The staff is very pleasant. More

by gales1211

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 20, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that you were very happy with our service and that your car was returned to you on time. It's great to know that you found our staff pleasant. Your satisfaction is important to us, and we look forward to serving you again in the future!