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Alexander Heckman
140 Reviews
Hi, I’m Alexander, a Service Advisor here at Precision Honda. I’m passionate about helping people keep their vehicles safe, reliable, and running at their best without stress. I pride myself on clear communication and honest recommendations, so you always know exactly what your car needs and why. Outside of work, I enjoy staying active, exploring new places, and learning more about cars and the technology behind them. My goal is simple: make every service visit easy, transparent, and positive. If anything ever goes differently, simply let me know and I can work to find a solution to any problem.
Read moreDealership Experience
1 yr, 1 mo
Industry Experience
11 yrs, 1 mo
Specialties & Trainings
Universal Technical Institute Graduate
MBDRIVE - Mercedes-Benz DRIVE Graduate
Automotive Technician for 10 years
140 Reviews
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140 Reviews of Alexander Heckman
Verified Customer
August 04, 2026
Greatly disappointed with this visit. My car’s estimated time to be ready was 9:30am. Then at 10:30am, an hour later I casually run into the service advisor who tells me “let’s check in o My car’s estimated time to be ready was 9:30am. Then at 10:30am, an hour later I casually run into the service advisor who tells me “let’s check in on your car” . I walk with him to service desk area and I’m told my car will be ready in another 30 to 45 mins. A bit disappointed that I wasn’t told my car will take longer sooner. Then a few minutes later service advisor tells me a software update is needed for my car and it will take all day. I arrived for my 7am appointment around 6:46am. Why wasn’t this said to me sooner when they started the software update started? Why didn’t ANYONE tell me my car would take longer? So I tell the service advisor I cannot wait I didn’t plan for this. So he tells me he will go check to see what he can do. He comes back and says they are able to pause the software update and will need to bring my car back. Service advisor tells me the software update is related to a recall on my vehicle but it will not affect the function of the car so in other words I can still drive it as it’s related to some kind of emissions function that was just confusing than anything else! So I go get my car. I’m waiting for my car to be washed. 20 mins go by until my car is brought to me and to my greatest disappointment on top of everything else my car is all wet and I’m actually helping the service guy dry my car. That is a major problem. You are ruining the cars when you wash them by leaving water spots and having the car dried when it comes out IN FRONT of customers! Then when I open my driver side door to get in. The seat belt is connected and my seat is all changed to were I had to call the service advisor to ask him why is the seat belt connected! At this point I was xxxxxx and I didn’t want to hear excuses! The service advisor was trying to be accommodating but regardless the staff needs to be properly trained for situations like this and you guys need to do BETTER!!!! Now I don’t know if I want to go back because I’m being told the software update will take ALL DAY!!!! As a customer I like to my car for service to where I bought it from. But now I’m want to take it somewhere else where I have explain to them what is going on with my car. You guys call yourself Precision Honda you need to do better when tracking a customers car during a time while a customer is waiting. More
by Mory
July 23, 2026
Precision Honda was amazing to me and took care of my vehicle needs. The lady that is walking around with a beautiful smile deserves a raise. Sarah is attentive, charismatic such a joy to interact with. vehicle needs. The lady that is walking around with a beautiful smile deserves a raise. Sarah is attentive, charismatic such a joy to interact with. She provided the best customer service. Thank you Sarah, see you next time. More
by echavez7
Other Employees Tagged: Sarah Garfias
July 20, 2026
Alexander was very helpful and explained the recommendations well while providing exceptional service. The service itself was quick and done well! recommendations well while providing exceptional service. The service itself was quick and done well! More
by sandovalnubia7
Other Employees Tagged: Alexander Heckman
July 20, 2026
Went in for an oil change, got quoted for an oil change and transmission flush after my car needed it. We agreed. He then calls me and tells me he gave me the wrong quote for the transmission flush and he and transmission flush after my car needed it. We agreed. He then calls me and tells me he gave me the wrong quote for the transmission flush and he swapped the service for another service without even approving it with me first. Terrible More
by no57
July 17, 2026
Great environment, everyone is always friendly and welcoming. My whole family loves coming to the dealership, there's something for everyone to do while we wait. welcoming. My whole family loves coming to the dealership, there's something for everyone to do while we wait. More
by oyukip
Other Employees Tagged: Alexander Heckman
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