Ali Fawaz

This was by far the worst and most stressful purchasing experience I have ever had. I found this GMC Yukon online and set an appointment to view it with Denzel. He was prompt and pleasant to work with. Onc experience I have ever had. I found this GMC Yukon online and set an appointment to view it with Denzel. He was prompt and pleasant to work with. Once all the paperwork was agreed upon, then came the nightmare. Working with Ali, he was the absolute worst finance personal I have worked with. Pushing the aftermarket warranty when I expressed, I did not want one. The contract would easily put me over my comfort level for monthly payments, and he stated, its only 34 dollars a month. This is an unacceptable tactic. Since I work in the F&I business, this gives the aftermarket warranty a bad reputation. Once all this was finalized, I come to find out the finance company declined my application and yet I was able to leave with my vehicle. This resulted in a call from Ali days later indicating I need to pay $10,000 to get a loan or end up with a $2,000 a month payment. This created undue stress as neither option was acceptable and I was left with my only other option to return the vehicle and receive my trade back. After a call with AXOS bank, they indicated they would love to give me a loan if the terms were presented correctly. After finally putting my foot down with Ali, he was able to locate a credit union to take the loan, 6 days after I left with my vehicle. That week was the most undue stress I have ever experienced. With this experience, I will never purchase from Jerry Ulm nor will I ever recommend someone to purchase from there. More

by justint941 Verified Customer Verified Customer

Report | Print

I would recommend this dealership and sales associate to everybody. They actually listen to your needs and exceed your expectations. Truly professional everybody. They actually listen to your needs and exceed your expectations. Truly professional More

by dr.ddkyle Verified Customer Verified Customer

Report | Print

Looked online…Communicated my needs… car prepped and ready with a video walk around before ever arriving at the dealership… dealership was top notch… had and offered anything and everything one could ev ready with a video walk around before ever arriving at the dealership… dealership was top notch… had and offered anything and everything one could ever want… even a great restaurant inside… A+++. Thank you for delivering the car I wanted at an amazing price!!! More

by d.vanderschaaf Verified Customer Verified Customer

Report | Print

My experience with Jerry Ulm CDJR was beyond expectations. They were personable and professional. Actually listened to what my concerns were and worked to meet my expectations. Michael "Mike" an expectations. They were personable and professional. Actually listened to what my concerns were and worked to meet my expectations. Michael "Mike" and Ali were beyond accommodating and addressed each and every one of my concerns. The time spent was far less than what I expected. Less than 2.5 hours - WOW! More

by dr.ddkyle Verified Customer Verified Customer

Report | Print

Hacen las cosas sin consultar bien y sabiendo Que no tenia licensia no Los recomiendo tenia licensia no Los recomiendo More

by ELCABRO2204 Verified Customer Verified Customer

Report | Print

Austin was a great sales advisor I came knowing exactly why I wanted he didn’t try and upsell me on anything and made my trade in incredibly smooth. They took very good care of me as a returning customer. why I wanted he didn’t try and upsell me on anything and made my trade in incredibly smooth. They took very good care of me as a returning customer. More

by TKISM82 Verified Customer Verified Customer

Report | Print

I had an excellent experience buying my car thanks to Noah Peres and Ali from finance. They are truly the best—professional, honest, and extremely helpful from start to finish. The entire car-buying proc Noah Peres and Ali from finance. They are truly the best—professional, honest, and extremely helpful from start to finish. The entire car-buying process was very easy, straightforward, and stress-free. Everything was explained clearly, and there were no surprises. I highly recommend working with Noah and Ali if you’re looking for a smooth and efficient experience. More

by Mr.fregni Verified Customer Verified Customer

Report | Print

Easy and simple. One stop shopping. Got the most money and the best deal. Dalton Chris, Ali and the rest of the team were wonderful including Katelyn. One stop shopping. Got the most money and the best deal. Dalton Chris, Ali and the rest of the team were wonderful including Katelyn. More

by Jeepfun Verified Customer Verified Customer

Report | Print

Malik was kind and courteous and insured all aspects of the purchase was met. Although I gave the dealership 5 stars, I did have issue with the fees you tried to charge. My deal had almost 6k in fees. I the purchase was met. Although I gave the dealership 5 stars, I did have issue with the fees you tried to charge. My deal had almost 6k in fees. I prefer better transparency. Ultimately we were able to come to an agreement and most of the fees were removed, but this seems excessive. More

by joeyyounginga Verified Customer Verified Customer

Report | Print

Kobe was fantastic to give us his best price, help us test drive the car and ultimately close the deal - all in a very short timeframe. Unfortunately, according to Ali the dealership was unable to accept test drive the car and ultimately close the deal - all in a very short timeframe. Unfortunately, according to Ali the dealership was unable to accept bank wire. Luckily, we had our debit card with us to pay the downpayment. More

by VKTampa Verified Customer Verified Customer

Report | Print