Alicia Nash | Page 3

Lester Glenn Subaru responded

Hey RNASH1964, Thanks for sharing your experience! We're so glad to hear that our team provided you with professional and polite service, and that your vehicle was taken care of quickly and efficiently! Your satisfaction means everything to us, and we're happy we could make your visit a smooth one! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey BACKFOOT2, Thanks for sharing your experience! It's wonderful to hear that you've felt so valued and appreciated over the past four years! Treating every customer like a friend is exactly the kind of service we strive for, and we're glad to know it’s been consistent for you. We truly appreciate your continued loyalty! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PGG617, Thank you for sharing your positive experience with us! We're so glad to hear that Mario went above and beyond to ensure everything was completed smoothly, even with the late timing. It’s also fantastic to know that Sean provided excellent orientation for your new Crosstrek and that Lindsey helped make the paperwork process clear and organized. We truly appreciate your feedback and are excited to have you as a customer! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Kcurnan, Thank you so much for the kind words! We're thrilled to hear that Seth and the team made your car-buying experience smooth and enjoyable. It's wonderful to know this is your second car with us, and we truly appreciate your continued trust. We'll be sure to pass along your praise to Seth! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KL_REINKE, Thanks for sharing your experience! We’re so glad to hear that Kathy and the team have consistently taken great care of your Forester, and now your Crosstrek as well! We truly appreciate your continued trust in us, and we’re excited to keep providing you with excellent service for years to come. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JLAMEIRAS28.JL, Thanks for sharing your experience! We’re so glad to hear that you had a great experience with our service department. It’s important to us that our customers are fully informed, and we’re happy we could provide the details you needed about the repair. We appreciate your trust and look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Thank you for your wonderful review, Shelby! We're thrilled to hear you had such a great experience with Anthony, Sal, Melissa, and Kelly. Our team works hard to make every visit memorable, and we're so happy we could provide that for you. We truly appreciate your feedback and look forward to serving you again in the future!