Matthew Reagan
Matthew Reagan at Toyota of Cleveland

Matthew Reagan

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
13 Reviews
4.9

13 Reviews

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13 Reviews of Matthew Reagan

June 06, 2026

Dealership Rating
Employee Rating

They were very curtious and helpful to direct me to the waiting area and what is provided in the waiting area. Service on my car was very quick with little wait time. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Toyota of Cleveland responded

It’s wonderful to hear our team’s guidance to the waiting area and its amenities made your visit smoother. We’re happy the Toyota RAV4 service was so efficient and kept your wait time brief. Thank you for the five-star rating. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

Dealership Rating
Employee Rating

You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Toyota of Cleveland responded

We’re delighted our service department provided friendly and helpful assistance to get your Subaru Crosstrek Hybrid’s air conditioning running perfectly under warranty. Thank you for recognizing our team’s efforts. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 29, 2026

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One of our favorite Toyota dealerships. We bought our first Toyota from here. Service always try’s to go above and beyond and so far always a good attitude More

by MIKEKAPHERR
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Alison Smith

May 29, 2026

Toyota of Cleveland responded

We appreciate you choosing us for your first Toyota purchase and for making us one of your favorites. It’s great to hear our service team goes above and beyond with a positive attitude when caring for your Toyota 4Runner. Justin Chretien General Sales Manager 423-664-9715

May 28, 2026

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I had appointment for oil change and tire rotation and I'm thinking was to much time for do it,230pm till 500pm,and the mechanic put his grease hands on top of the side of the driver and my interior is ki More

by luzmavo99
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 29, 2026

Toyota of Cleveland responded

It's upsetting to hear this feedback. Please reach out to me at your earliest convenience so we can discuss what happened and address any concerns. Thank you, Jason Pillar - Service Manager - jasonpillar@toyotaofcleveland.com - 423-664-9715

May 15, 2026

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Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

May 07, 2026

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Prompt service. Liked the video clip. Easy scheduling. Courteous technician. I had them service my Lexus. More

by ngholm64
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with our efficient service and the video overview. We’re happy scheduling was straightforward and that our technician provided courteous care for your Lexus. We look forward to seeing you again. Justin Chretien General Sales Manager 423-664-9715

May 06, 2026

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Toyota of Cleveland provided friendly, professional, and speedy service during this visit which I find to my liking. More

by BRAYLL_
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

May 06, 2026

Toyota of Cleveland responded

Thrilled to hear that our team delivered friendly, professional, and swift service for your Toyota Prius. Thank you for the five-star rating and for sharing your feedback. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 03, 2026

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Quick and reliable service for my Toyota. I can get all my vehicle needs addressed. Although I was upset that I had an issue with my child safety lock that has been stuck since I got the vehi More

by SKBOYD72
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Toyota of Cleveland responded

Hi Skboyd72, thank you for allowing Toyota of Cleveland to service your Toyota. We appreciate your kind words!

April 07, 2026

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Employee Rating

Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Employee Rating

Made appt for recall. Got there and they said part on back order. Wasted time/gas. They should have told me when I made the appointment. Very disappointed in Toyota of Cle More

by ANM2MARTIN
Recommend Dealer
No
Apr 08, 2026

Toyota of Cleveland responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I would love to address your concerns in detail. Justin Chretien General Sales Manager 423-664-9715

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