Toyato of Cleveland has care for our 2020 Highlander for
almost six years. Staff in services is always friendly. I hit a pothole Thursday and bursted my rear tire. I had four new tires on my Highlander at s
almost six years. Staff in services is always friendly. I hit a pothole Thursday and bursted my rear tire. I had four new tires on my Highlander at six o’clock Friday night. They were hero’s for me, my husband was having some heart issues and I needed our car badly. Thanks Cleveland of Toyato. Plan to buy my next Toyota at that dealership.
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by PHBRITTON
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
Toyota of Cleveland responded
It’s wonderful to hear our team could get you back on the road so quickly when you needed it most. Thank you for trusting us with your 2020 Highlander for nearly six years. We look forward to helping you find your next Toyota.
Justin Chretien
General Sales Manager
423-664-9715
I’ve been coming to this dealership for years, and i
usually have a great experience. However, this time I left feeling a little ripped off. I went in to get my usual service, but I also asked if the fu
usually have a great experience. However, this time I left feeling a little ripped off. I went in to get my usual service, but I also asked if the fuses could be checked because my rear windshield wiper and defogger wasn’t working. So, my advisor, Matthew, said a diagnostic test would be done. So, after my service was completed, Matthew revealed to me that my rear window was cracked just enough to where the wiper wouldn’t turn on. Matthew said he has seen this before, which told me he already knew what the problem could be. So, I left feeling a bit aggravated and ripped off. Did it really cost $120+ to fully close a window? I’ll keep going there, but I’ll think twice about anything else besides the required service.
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by FATHERS.FIST
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2026 -
Toyota of Cleveland responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Justin Chretien
General Sales Manager
423-664-9715
Toyota of Cleveland is my choice for accuracy of service,
personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services
personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services needed in the near future.
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by luajeanbryan
Service Price Transparency
Jul 16, 2026 -
Toyota of Cleveland responded
We’re happy to hear our team delivered accurate service, attentive care, and fair pricing on your Toyota RAV4. Being prompt and clear about warranties and upcoming maintenance matters a lot to us. We appreciate your trust and look forward to caring for your RAV4 again.
Justin Chretien
General Sales Manager
423-664-9715
Everyone was very courteous and efficient.
The inspection of my vehicle was very thorough and each part explained to me.
The inspection of my vehicle was very thorough and each part explained to me.
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by CJEANCOCHRAN
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2026 -
Toyota of Cleveland responded
Thank you for highlighting the courteous and efficient service you received. Matthew and our team are pleased the inspection of your Lexus was thorough and that each part was explained clearly.
Justin Chretien
General Sales Manager
423-664-9715
As always, top tier service and an excellent customer
service team. Always feel welcome there!
service team. Always feel welcome there!
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by BTUT422
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2026 -
Toyota of Cleveland responded
We’re thrilled to hear that our team made you feel welcome and that your Toyota Land Cruiser service met your expectations. Thank you for your loyalty and for noting how our customer service team provided the exceptional care you expect. We look forward to serving you again soon.
Justin Chretien
General Sales Manager
423-664-9715
Wonderful dealership, great customer service.
The people are always polite and nice. I recommend this place to others for all your vehicle needs.
The people are always polite and nice. I recommend this place to others for all your vehicle needs.
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by joann.deal
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Toyota of Cleveland responded
Thank you, Joann! We're thrilled to hear our team took such great care of you. All of us at Toyota of Cleveland look forward to working with you again!
Always a perfect experience, very nice, clean waiting
area and very pleasant employees. I continue to have my Toyota serviced there.
area and very pleasant employees. I continue to have my Toyota serviced there.
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by bjudywendt67
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Toyota of Cleveland responded
Thank you for continuing to trust us with your Toyota Corolla Cross. We’re pleased you find our waiting area welcoming and our team pleasant. We’ll share your kind words with Matthew and the rest of our service staff and look forward to your next visit.
Justin Chretien
General Sales Manager
423-664-9715
Called and got appointment the same day and Matthew was
very good at his job keeping me informed
very good at his job keeping me informed
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by 8MANFAN
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Toyota of Cleveland responded
It’s wonderful to see your 5-star rating and to know you secured a same-day appointment. We’re pleased Matthew kept you informed during your Toyota Tacoma service. We look forward to assisting you again.
Justin Chretien
General Sales Manager
423-664-9715
Staff is polite.
Greeted me.Shared a video of work being done. Also let me know I will need new tires probably the next 5,000 to 10 thousand miles. Also washed my
Greeted me.Shared a video of work being done. Also let me know I will need new tires probably the next 5,000 to 10 thousand miles. Also washed my car beautifully! Thank you!
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by garrison.connie
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2026 -
Toyota of Cleveland responded
Thank you for mentioning our team’s courtesy and the video update on your Toyota. We’re glad the tire advice and detailed wash met your expectations. We look forward to assisting you again soon, Andy.
Justin Chretien
General Sales Manager
423-664-9715
Your techs are great, Matthew was very customer care and
professional, price was fair and it was a pleasure to do business with y'all. Thank you very much 😊
professional, price was fair and it was a pleasure to do business with y'all. Thank you very much 😊
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by EANDM209
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2026 -
Toyota of Cleveland responded
We appreciate you sharing your experience. Matthew and our service technicians are thrilled to know you received professional care and fair pricing for your Toyota Camry. We look forward to assisting you again.
Justin Chretien
General Sales Manager
423-664-9715
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