Matthew Reagan
Matthew Reagan at Toyota of Cleveland

Matthew Reagan

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.8
51 Reviews
4.8

51 Reviews

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51 Reviews of Matthew Reagan

November 08, 2026

Dealership Rating
Employee Rating

you all are great as usual andy matthew are true professionals trust is the name of the game and all of you al;ways delieversimply put the best! More

by DBGENTRY54
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 08, 2026

Toyota of Cleveland responded

Thank you for the kind words! I'll pass your kudos along to Andy, Matthew, and our team. See you again! -Toyota of Cleveland

November 07, 2026

Dealership Rating
Employee Rating

I would and have recommended this place for great service and the only issue is out of their control "oil prices" going up so service fees are up. More

by DENNIS.GOODINE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 07, 2026

Toyota of Cleveland responded

Hi Dennis, thank you for recommending Toyota of Cleveland! We appreciate your feedback and understanding. Safe travels!

November 04, 2026

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Folks were very nice. Service time was excellent. I even got a snack from them while waiting. More

by Dbelew395
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 04, 2026

Toyota of Cleveland responded

We're glad the service on your Toyota Camry was prompt and our team made you feel welcome. Thank you for the five-star rating! Justin Chretien General Sales Manager 423-664-9715

October 31, 2026

Dealership Rating
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Accommodating, took me right away, listened to my needs, kept me informed, even sent me a video of my car as it was serviced. Did not have to wait long and was escorted to a freshly washed car. What more c More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2026

Toyota of Cleveland responded

From prompt attention to a freshly washed Toyota Corolla Cross Hybrid at pickup, we're glad your service visit went so well. It's rewarding to know our team listened to your needs and kept you informed, including a video of your vehicle during service. Justin Chretien General Sales Manager 423-664-9715

October 25, 2026

Dealership Rating
Employee Rating

We had the truck in 3 times and each time we were told it was fixed and not even 30 minutes down the road our AC unit stopped working, they were kind enough to give us a loaner car so we could keep on with o More

by Christie.johnson80
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 27, 2026

Toyota of Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Toyota of Cleveland. Justin Chretien General Sales Manager 423-664-9715

October 12, 2026

Dealership Rating
Employee Rating

Everybody is great at this dealership from the service to the sales Kenny Jones is a great person and sales person this is the third car I have bought from him if there is a forth I hope it will be him tha More

by setserservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2026

Toyota of Cleveland responded

Thank you for sharing your positive experience! We’re thrilled to hear about your continued loyalty to Kenny, Crystal, and our team. We appreciate your trust in Toyota of Cleveland, and we look forward to serving you in the future.

October 02, 2026

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Employee Rating

Excellent service and customer relations. That's why I keep coming back for my auto service. More

by Paul
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Toyota of Cleveland responded

Paul, thank you for your continued trust and loyalty! We’re glad our excellent service and customer care keep you coming back!-Toyota of Cleveland

Oct 02, 2026

Paul responded

You know I drive 50 miles one way just to receive your continued outstanding customer care. Matthew Reagan is now included in my list of caring people at your dealership. Toyota of Cleveland management team seem to have a priority to only hire employees that exercise with their heart a true caring for your customers. Thank you for taking care of me for more than five years now!

October 02, 2026

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The service was quick and painless. Matt was great and made sure the service I requested was completed More

by awilcoxon1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 02, 2026

Toyota of Cleveland responded

We’re happy to hear you had a smooth experience with Matt! Thank you for choosing Toyota of Cleveland and for sharing your feedback. Safe travels!

September 27, 2026

Dealership Rating
Employee Rating

Awesome service! Very detailed service technicians who go above and beyond expectations to make sure they take care of all aspects of your concerns. Dropoff is very e More

by alderman365
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2026

Toyota of Cleveland responded

Knowing our technicians’ thorough attention to every concern exceeded your expectations is truly rewarding. We’re glad dropping off your Camry felt effortless and our waiting area felt spacious and welcoming. Justin Chretien General Sales Manager 423-664-9715

September 27, 2026

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Employee Rating

Always the best customer service. No complaints at all. Keep up the great service and great hospitality. More

by damion77kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Maddox

Sep 27, 2026

Toyota of Cleveland responded

Knowing you found our hospitality and service for your Tacoma outstanding is rewarding, and we’re here whenever you need us. Justin Chretien General Sales Manager 423-664-9715

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