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Matthew Reagan
Matthew Reagan at Toyota of Cleveland

Matthew Reagan

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
9 Reviews
4.9

9 Reviews

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9 Reviews of Matthew Reagan

May 15, 2026

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Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Michael Hampton, Alison Smith

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May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

May 07, 2026

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Prompt service. Liked the video clip. Easy scheduling. Courteous technician. I had them service my Lexus. More

by ngholm64
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Recommend Dealer
Yes
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May 07, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with our efficient service and the video overview. We’re happy scheduling was straightforward and that our technician provided courteous care for your Lexus. We look forward to seeing you again. Justin Chretien General Sales Manager 423-664-9715

May 06, 2026

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Toyota of Cleveland provided friendly, professional, and speedy service during this visit which I find to my liking. More

by BRAYLL_
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

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May 06, 2026

Toyota of Cleveland responded

Thrilled to hear that our team delivered friendly, professional, and swift service for your Toyota Prius. Thank you for the five-star rating and for sharing your feedback. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 03, 2026

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Quick and reliable service for my Toyota. I can get all my vehicle needs addressed. Although I was upset that I had an issue with my child safety lock that has been stuck since I got the vehi More

by SKBOYD72
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Recommend Dealer
Yes
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May 04, 2026

Toyota of Cleveland responded

Hi Skboyd72, thank you for allowing Toyota of Cleveland to service your Toyota. We appreciate your kind words!

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Michael Hampton, Alison Smith

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Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Made appt for recall. Got there and they said part on back order. Wasted time/gas. They should have told me when I made the appointment. Very disappointed in Toyota of Cle More

by ANM2MARTIN
Recommend Dealer
No
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Apr 08, 2026

Toyota of Cleveland responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I would love to address your concerns in detail. Justin Chretien General Sales Manager 423-664-9715

March 25, 2026

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Easy, I was in and out. It was my first service check since I purchased my vehicle More

by coastervan
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

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Mar 25, 2026

Toyota of Cleveland responded

It’s great to hear your first service check for your Toyota 4Runner Hybrid was quick and smooth. We look forward to keeping your 4Runner running at its best. Thank you for the five star rating. Justin Chretien General Sales Manager 423-664-9715

February 28, 2026

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Matt Reagan was terrific and made sure all questions were answered!!! I will ask for him the next time service on my car is due. More

by awilcoxon1
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Recommend Dealer
Yes
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Mar 01, 2026

Toyota of Cleveland responded

Hi Awil! We’re so glad you had a great experience with Matt! Thank you for choosing Toyota of Cleveland, and we look forward to helping you again in the future. Safe travels!

August 14, 2025

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I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Michael Hampton, Alison Smith

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Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

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