Allen Belcher | Page 24

Truly Exceptional Service Jeff Sunstrom was my salesperson and he did a truly exceptional job. He was quick to answer questions, provided me multiple options, and went out of Jeff Sunstrom was my salesperson and he did a truly exceptional job. He was quick to answer questions, provided me multiple options, and went out of his way to have the perfect GLC300 transported to his dealership for my purchase. I cannot say enough good things about Jeff and his truly exceptional customer service. There is no doubt that he will be my future salesperson when the time comes. I most strongly recommend him to anyone looking to purchase a Mercedes. He is incredibly knowledgable about all things Mercedes and worked up an amazing deal for me. I could not be more pleased with my experience. Thank you Jeff. I also have to mention Allen Belcher. He took care of the paperwork in an incredibly timely manner. It only took about 30 minutes to complete all the paperwork. Allen was very helpful in answering questions and coordinating with my bank for the financing. He is a true professional and made the experience very relaxing and stress free for me. Thank you Allen. More

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Efficient, Caring, and Professional My experience with this dealership started with a simple phone call regarding what I was looking for and my financial stipulations. Upon arrival, the My experience with this dealership started with a simple phone call regarding what I was looking for and my financial stipulations. Upon arrival, the car that fit my needs based off my phone conversation was parked out front. My personal sales guy, the sales manager, the receptionist, the finance manager, and even people who weren't working with me were so friendly and helpful. I will recommend this dealership to others! More

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A great place to shop Andy and the crew at Mecedes-Benz of Annapolis are amazing. They worked to get us in the right car at the right price. Thank you, The Wismans Andy and the crew at Mecedes-Benz of Annapolis are amazing. They worked to get us in the right car at the right price. Thank you, The Wismans More

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Smooth and hassle free buying This is my first time buying a luxury car. The last time that I have been in a car dealership was 20 years ago, so I was very stressed when my old car This is my first time buying a luxury car. The last time that I have been in a car dealership was 20 years ago, so I was very stressed when my old car broke and decided to buy a car that we never even drive before. Andrew Gallagher has made the buying experience such a smooth and joyful moment. He made things happening very quick and very patient to explain everything to a new buyer like me. I wish I had not stressed myself out before stepped into the door, but I know I have forgotten all that when I was driving the new car home, thanks to Andy's great help and pleasant experience with finance and management as well. More

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Really enjoying our Certified Pre-Owned GLE 350 Excellent sales assistance with the purchase of the vehicle we had selected through USAA's Car Buyer Service. James Holthaus guided us through the pro Excellent sales assistance with the purchase of the vehicle we had selected through USAA's Car Buyer Service. James Holthaus guided us through the process with professionalism, respect, and humor. He made sure we were familiar and comfortable with the systems and features of the GLE 350 before we left the dealership. In addition, he invited us back at a future date for "refresher" training. Mr. Allen Belcher, the finance manager explained all the necessary forms in detail, and made sure we understood all the maintenance, roadside assistance, and other inclusions in the purchase price. All in all, the best car buying experience we have ever had. More

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Nice experience Pleased with sales experience. Very courteous, knowledgeable, friendly and great customer service. Would recommend this dealership. pleasant atmospher Pleased with sales experience. Very courteous, knowledgeable, friendly and great customer service. Would recommend this dealership. pleasant atmosphere. I would purchase another car here in the future. More

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Friendly Buying Experience I appreciated the no hassle atmosphere. The dealership worked hard to find a deal that worked for us over a 2-day process. Staff were professional and I appreciated the no hassle atmosphere. The dealership worked hard to find a deal that worked for us over a 2-day process. Staff were professional and friendly. They listened well to understand what car they could provide that would be the best for our needs. Finance was very clear explaining the different maintenance packages. I would return to this dealership and recommend it to others. More

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Excellent Customer Service I drove from PA to MD to purchase my GLK350. The customer service we received was above and beyond. I received a call from Natalie last week to remi I drove from PA to MD to purchase my GLK350. The customer service we received was above and beyond. I received a call from Natalie last week to remind me that our car was due for the 30,000 mile service. She let me go on and on about how pleased I was with the car and that I smiled every day when I got into it. It was definitely worth the 4 hour drive! THANK YOU!!! More

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The sales and service staff are the best! As a "car guy", it takes me about six months to select a new car as I carefully weigh lots of details about the vehicles I'm interested in as well as As a "car guy", it takes me about six months to select a new car as I carefully weigh lots of details about the vehicles I'm interested in as well as the sales and service staff. SO after a long period of looking over three brands, the Genesis 90, Mercedes Benz E 450, and Tesla S, I decided on the Mercedes. I might add that this was my 3rd Benz. I sought out Sales Consultant Brian Sturgeon because of few other Benz' owners had told me how good he was. Brian was very patient with me - no pressure - which I greatly appreciated as I drove several E class models and discussed the many car options available - - all over a six month period. Brian was professional and took lots of time to discuss the car and options! Other dealerships called me often and gave me the usual "hard sell" -- not Brian! I ended up buying a fully loaded E 450 from Brian and Mercedes Benz of Annapolis. Best decision I ever made! The car is just like the ads' state: "The Best or Nothing"! I had a minor electrical issue after Day 3 BUT it was fixed to my complete satisfaction and required nothing more than a re-boot of the system. The service staff, especially Alex Clothier and his peers, were truly interested in solving the problem and they did! Would I recommend Brian - you bet! Would I recommend the Mercedes Benz of Annapolis dealership - you bet!.... Barry Scher, Annapolis, Maryland, More

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Outstanding Service We leased a 2019 E300 the dealership and sales people provided outstanding service , there were no surprises everything they promised was delivered in We leased a 2019 E300 the dealership and sales people provided outstanding service , there were no surprises everything they promised was delivered in a very timely and professional manner.I would highly recommend Mercedes Benz of Annapolis to my family and friends.Our leasing Consultants were Derek Nedd,Allen Becker and Dean Cunningham I would give them all an overall rating of Outstanding.. More

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