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Alyson Johns
28 Reviews
Alyson was born in Augusta, GA. She has two children and enjoys hunting, boating, and being with her family and friends. She has been in Customer Service since entering the job force and is our most Senior Level Customer Service Agent.
Read moreDealership Experience
10 yrs, 10 mos
Languages Spoken
English
28 Reviews of Alyson Johns
March 04, 2019
Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile he had to get a rental when that could have been avoided. We then had to take the truck back down to have it fixed and was kept for almost 2 months and at the end of all of this still had to pay for a rental bc they didn’t have the decency to call anyone. We bought my car from them 2 years ago and after this most recent experience we will never be back. More
by Brittinip34
Verified CustomerOther Employees Tagged: Frank Ward, David Truitt, Charles Williams, Brad Gillespie, Steve MacDonald, William Fanning, Brooke Jennings, Porsha Cox
February 08, 2019
Service Center I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shiftin I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shifting hard, fuel injectors had a recall. Was told I could bring it in Friday but may not get to it. Leave it Saturday still may not get to it, and maybe Monday. Monday Alyson contact me before I went back to Charleston and said bring it in and they would top it off and run a diagnostic inspection. Stayed in the service bay for 2.5 hours. I called Alyson twice no return. I reached Charles and told him to just top it off. He did and told me about the recall. Kinda disappointed with GMC customer service and the fact that I paid over 70K for my truck w/ 8,000 mile on it, and it needs to be in the shop constantly! However I can’t get anyone to take the issue seriously! Brad M. Semper Fi, More
by Bmeister22
Other Employees Tagged: Charles Williams, Brad Gillespie, Phillip Towns
January 23, 2019
Great Experience. Friendly and quick service. It would be nice if a list of items the multipoint inspection was performed on. For maintaining service records. It should Friendly and quick service. It would be nice if a list of items the multipoint inspection was performed on. For maintaining service records. It should also be noted that on the receipt it stated the customer acknowledged receiving the original estimate of $130.00 (+tax). I was never given an estimate. This may have to the fact that the work was under warranty. Just read it on the form at the end. Still, great people to do business with. More
by Ricky
Other Employees Tagged: William Gillespie
December 07, 2018
Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the car back and the air worked great, however a few days later we notice issue with the backup camera every so often. I was planning to take it back then receive a call from a lady asking if I still need my part? When I asked what part she stated something to do with the backup camera. Haven’t been back I will take the car somewhere else to get the rest of this warranty work done. It will cost me $100 to take it elsewhere but it’s totally worth it. Careful when using these folks! More
by DowdTimm
Other Employees Tagged: Charles Williams, Brad Gillespie, Steve MacDonald, William Fanning, Brooke Jennings, Porsha Cox , Not sure who we worked with, but it was terrible.
December 06, 2018
Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten great service and the prices are reasonable, sometimes better than places we’ve used in the past. Thanks again and we’ll see y’all soon!! More
by Jam
Other Employees Tagged: Sue Oertle, David Truitt, Charles Williams, Brad Gillespie, Steve MacDonald, William Fanning, Brooke Jennings, Porsha Cox
September 28, 2018
Service visit They got me taken care of quickly. Took the truck in to get service so my wife Penny could go on an out of town trip. They were fast and courteous and They got me taken care of quickly. Took the truck in to get service so my wife Penny could go on an out of town trip. They were fast and courteous and I can't speak highly enough of them! More
by PESUMMERS324
Other Employees Tagged: William Fanning , Andrew Lokey
September 28, 2018
Fantastic Service Department Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Thank you to everyone at Master Buick! More
by some guy
Other Employees Tagged: Charles Williams
September 18, 2018
Acadia oil change & rotate tires Phillip Towns & his staff are very professional & courteous everytime I bring my vehicle!! My service was taken care of promptly & they topped off my Phillip Towns & his staff are very professional & courteous everytime I bring my vehicle!! My service was taken care of promptly & they topped off my windshield washer fluid also !! More
by coachsaggus
Other Employees Tagged: Brad Gillespie, Phillip Towns
