Dealer Reviews
Cars for Sale
Dealer Log In
Porsha Cox
35 Reviews
35 Reviews of Porsha Cox
July 15, 2021
Have always been very nice and helpful and willing to do what they could to help me by getting me in and out for service in a timely manner. what they could to help me by getting me in and out for service in a timely manner. More
by walker8609
Other Employees Tagged: Alyson Johns
January 09, 2021
The service dept was ready for me at appt time . Very polite group . Truck was ready when I was told it would be with work completed . Very satisfied . polite group . Truck was ready when I was told it would be with work completed . Very satisfied . More
by Richard
Other Employees Tagged: Brad Gillespie
July 17, 2020
Your service reminds me of vacuum cleaner.. it took from 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it started, and I was only told to “call roadside assistance” is infuriating. After getting the vehicle to your so called service department, not once in two and a half months did anyone call me to update me on the status of the parts. When I called to inquire, the calls were not returned as requested. It would be interesting to know when the parts actually arrived at your facility and then why I was not notified so that a repair could be arranged. It's quite obvious to me that people are not doing what they are paid to do. More
by Whtanner1
Other Employees Tagged: David Truitt, Charles Williams, Brad Gillespie, Steve MacDonald, William Fanning, Alyson Johns, Brooke Jennings , Wayne Anderson 4 stars
July 08, 2019
Excellent service provided by GMC Master Buick Always enjoy bringing my God Mother's vehicles (she 81 years old) to Master Buick-GMC, because I have full confidence that excellent service and repai Always enjoy bringing my God Mother's vehicles (she 81 years old) to Master Buick-GMC, because I have full confidence that excellent service and repairs will be done in a professional manner and the best price possible. More
by CJ33
Verified CustomerOther Employees Tagged: Charles Williams, Steve MacDonald, William Fanning
July 02, 2019
Service advisor was very helpful and friendly. Good service and friendly employees. If I'm in Augusta at next service date, I will have my truck serviced here again. Thanks for your help. Good service and friendly employees. If I'm in Augusta at next service date, I will have my truck serviced here again. Thanks for your help. More
by O.BURNLEY
Other Employees Tagged: Charles Williams
June 27, 2019
Service on rear camera Incredible service as always. Kathy Hensley had me a vehicle waiting to drive as she understood the value to me as I ride most of the day. David Truit Incredible service as always. Kathy Hensley had me a vehicle waiting to drive as she understood the value to me as I ride most of the day. David Truitt in service was awesome as always keeping me informed as well as doing some updates on my 19 Sierra AT4 that had came out. I can’t imagine purchasing my vehicles anywhere else than my hometown GMC Dealership in Augusta, Ga. Bernard Hughes greeted me with his always great personality. I purchased my vehicle from Bernard, as I patiently waited for its release. My son Robbie Looper has since bought a 2018 Sierra from them and loves it as well. More
by CHRISL9
Other Employees Tagged: Kathy Hensley, Will Schafer, Frank Ward, David Truitt, Tony Goddard, Bernard Hughes, Keith Stone
June 03, 2019
Poor experience this time. Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve ste Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve stem was cut causing a flat. We opted to get 4 new tires on the rear of our GMC 3500 Sierra (dually). The center ordered the tires and asked me to come in the next day when they called. They never called, so I went in to see them anyway. I was told the tires were in (no call) but that the hoist needed for our dually wasn’t available until the next day and that they were not sure if my tires could be mounted using their mounting and balancing machine. We agreed to bring the truck in the next morning at 9:00 am to finish the tire change and complete a brake fluid flush. We brought the truck in and waited. No word from anyone, so at noon I checked to see what was happening. The tires were mounted (after 3 hours), but they could not find anyone with metal valve stems as requested. We conceded and they put on rubber valve stems. After another two hours, we were told the tires were on the truck and the brake flush was complete. They now told me an alignment could not be completed because the dually would not fit on their alignment machine. We were so ready to leave, we went to pay. The bill seemed to show that we paid twice for the brake flush. The service manager insisted he only billed once so we left. After examining the bill further, we went back in to get a refund for being charged twice. We got this refund after about 20 minutes of mind numbing paperwork. We drove 40 miles back to our campground and found the same dually was low on air and leaking at the valve stem. We opened the hood to attach an air compressor to the battery to add air and found a wrench left under the hood and a bolt not placed back in a strut bracing the fender. Apparently the tech removed it to flush brake fluid. We called and drove back into the dealer where a tech fixed the problem by changing the valve stem. This should have been replaced in the first place. We also looked at the other side dually and found the spoke on the outer dually aligned with the valve stem on the inner dually such that we could not check air pressure or add air! More
by BVDAVIS
Other Employees Tagged: Charles Williams
May 31, 2019
It was simply professional and a pleasure at GMC. I was notified by Porsche at the GMC Dealership that I hade some software updates as well as a seal on my bedcover for my 19 GMC AT4, it was quickly l I was notified by Porsche at the GMC Dealership that I hade some software updates as well as a seal on my bedcover for my 19 GMC AT4, it was quickly lined up the following day, and I picked it up that afternoon. Incredible service dept. Uba was my Tech and David Truitt was the service manager, met me with my key, got home same time as always. More
by CHRISL9
Other Employees Tagged: Kathy Hensley, Will Schafer, David Truitt, Tony Goddard, Bernard Hughes, Keith Stone
April 08, 2019
Great maintenance service! Once again Master Buick has exceeded my expectations with service, friendliness, and price. I recently took my car in for a routine oil change and re Once again Master Buick has exceeded my expectations with service, friendliness, and price. I recently took my car in for a routine oil change and received friendly and fast service for a great price. It is a pleasure doing business with this dealership. More
by Elizabeth
April 06, 2019
Scheduled Appointments Pointless I scheduled an appointment for oil change and tire rotation. I showed up 10 minutes early. My vehicle wasn’t taken back til 15 minutes after my appoin I scheduled an appointment for oil change and tire rotation. I showed up 10 minutes early. My vehicle wasn’t taken back til 15 minutes after my appointment time. It took them over 2 hours to complete oil change/tire rotation. Every other GMC dealer I have been to got me in and out in less than 30 minutes. More
by GMC2016Texas
Other Employees Tagged: David Truitt
