Amanda Phifer | Page 6

Excellence! I could not have asked for a better trade-in/buying experience. I would highly recommend this dealership to anyone. My salesman, Russell Bishop, w I could not have asked for a better trade-in/buying experience. I would highly recommend this dealership to anyone. My salesman, Russell Bishop, was more than helpful. I traded for an auto that had all the "bells and whistles" and didn't know how to use many of them. He took the time to help me determine how to use all the extras and even "sync'd" my phone. More

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Respectful, competent and super knowledgeable. We have been looking to buy a car for about 6 months now. And we have met with several dealerships and more on line. By miles, Toyota of Cleveland, th We have been looking to buy a car for about 6 months now. And we have met with several dealerships and more on line. By miles, Toyota of Cleveland, the staff including Amanda, Monte, Justin and in particular Geoff Allen, worked with us, helped us and went the extra, extra mile to get us what we needed. Kudos to all the folks there for the excellent customer service. Made us feel like family members. More

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Jeremy Cox was my salesman and he was great. Great personality, great people person, literally went the extra mile walking in the rain to find a car that was “sold” but not really sold to sell it to m personality, great people person, literally went the extra mile walking in the rain to find a car that was “sold” but not really sold to sell it to me. Would recommend anyone who is new to buying cars to him, he’s more of a people person and will help anyway he can to make sure you are happy and walk away with the vehicle you want. The other person I felt with was Amanda and she went above and beyond as well to make sure I was taken care of. Toyota of Cleveland is hands down the best dealership I’ve been to. Way better than Mnt.View. More

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Awesome customer service. We were treated so kindly and professionally. Although, they did not have the car on the lot that I wanted they searched for it and found it at anoth We were treated so kindly and professionally. Although, they did not have the car on the lot that I wanted they searched for it and found it at another dealership and brought it to Cleveland for me. I had requested a certain color and a certain model and they were able to find it for me in one day. We had an added feature put on in the service department and they could not have been nicer. The wait time was extremely reasonable. I would recommend this dealership to anyone. More

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Pleasant experience The internet team (Angela and Amanda) was very responsive to our inquires and followed up promptly. Andrew was great to work with. Very helpful, no p The internet team (Angela and Amanda) was very responsive to our inquires and followed up promptly. Andrew was great to work with. Very helpful, no pressure, very patient. Explained features of the new vehicle very well. More

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Very good experience This week was my second experience dealing with Toyota of Cleveland, the first being 3 years ago. Before visiting the dealership yesterday, I reviewe This week was my second experience dealing with Toyota of Cleveland, the first being 3 years ago. Before visiting the dealership yesterday, I reviewed DealerRater to determine which sales person best suited my personality and preferences. Rod McClelland seemed to meet those specifications, so I called the dealership and scheduled an appointment with him. When I arrived he was quite prepared based on the information I provided when I called for the appointment. Shane DeFoor, Sales Manager, joined the process, providing information as quickly as I asked questions and making certain the overall buying experience was the best it could be. Finally, Alfred Polk provided his expertise in the finance department. Once the decision was made, Alfred completed the paperwork professionally, cordially and efficiently, while also providing warranty, service, and other purchase options and allowing me to determine which were best for me. Throughout my experience, I was very pleased with the professionalism, courtesy, and no-pressure approach to car buying. Rod showed me exactly what I requested and accompanied me on test drives, showing me various features of the vehicles as I drove. Shane was ever-ready with requested numbers and vehicle information, even effectively explaining the available technology to a low-tech person. I asked for information on 3 options I was considering, received that information in detail, and was allowed to make my decision with information and encouragement, but no pressure. As a single woman who doesn't look forward to the car-buying process, I can say this was the easiest, most pleasant and satisfying car purchase I have made to date. Everyone at the dealership was pleasant and cordial; these 3 men went above and beyond to be sure I was satisfied with my experience. I would recommend Toyota of Cleveland to anyone, as well as high recommendations for the 3 gentlemen who assisted me. I will undoubtedly return to Toyota of Cleveland for future purchases, as well as for my car service as I have for the past 3 years. They are definitely #1! More

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Very good service I had a wonderful experience for my first service on my car! Treated me so nice ! Very pleased.Was treated with kindness and respect. Enjoyable experi I had a wonderful experience for my first service on my car! Treated me so nice ! Very pleased.Was treated with kindness and respect. Enjoyable experience. More

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outstanding The salesman ( Taylor Alton) was very helpful and answered all out question. He helped us compare vehicles and our need with suggestions and showed u The salesman ( Taylor Alton) was very helpful and answered all out question. He helped us compare vehicles and our need with suggestions and showed us vehicles to each one in question. More

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