Amanda Phifer | Page 6

Pleasant experience The internet team (Angela and Amanda) was very responsive to our inquires and followed up promptly. Andrew was great to work with. Very helpful, no p The internet team (Angela and Amanda) was very responsive to our inquires and followed up promptly. Andrew was great to work with. Very helpful, no pressure, very patient. Explained features of the new vehicle very well. More

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Very good experience This week was my second experience dealing with Toyota of Cleveland, the first being 3 years ago. Before visiting the dealership yesterday, I reviewe This week was my second experience dealing with Toyota of Cleveland, the first being 3 years ago. Before visiting the dealership yesterday, I reviewed DealerRater to determine which sales person best suited my personality and preferences. Rod McClelland seemed to meet those specifications, so I called the dealership and scheduled an appointment with him. When I arrived he was quite prepared based on the information I provided when I called for the appointment. Shane DeFoor, Sales Manager, joined the process, providing information as quickly as I asked questions and making certain the overall buying experience was the best it could be. Finally, Alfred Polk provided his expertise in the finance department. Once the decision was made, Alfred completed the paperwork professionally, cordially and efficiently, while also providing warranty, service, and other purchase options and allowing me to determine which were best for me. Throughout my experience, I was very pleased with the professionalism, courtesy, and no-pressure approach to car buying. Rod showed me exactly what I requested and accompanied me on test drives, showing me various features of the vehicles as I drove. Shane was ever-ready with requested numbers and vehicle information, even effectively explaining the available technology to a low-tech person. I asked for information on 3 options I was considering, received that information in detail, and was allowed to make my decision with information and encouragement, but no pressure. As a single woman who doesn't look forward to the car-buying process, I can say this was the easiest, most pleasant and satisfying car purchase I have made to date. Everyone at the dealership was pleasant and cordial; these 3 men went above and beyond to be sure I was satisfied with my experience. I would recommend Toyota of Cleveland to anyone, as well as high recommendations for the 3 gentlemen who assisted me. I will undoubtedly return to Toyota of Cleveland for future purchases, as well as for my car service as I have for the past 3 years. They are definitely #1! More

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Very good service I had a wonderful experience for my first service on my car! Treated me so nice ! Very pleased.Was treated with kindness and respect. Enjoyable experi I had a wonderful experience for my first service on my car! Treated me so nice ! Very pleased.Was treated with kindness and respect. Enjoyable experience. More

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outstanding The salesman ( Taylor Alton) was very helpful and answered all out question. He helped us compare vehicles and our need with suggestions and showed u The salesman ( Taylor Alton) was very helpful and answered all out question. He helped us compare vehicles and our need with suggestions and showed us vehicles to each one in question. More

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