Amy Rothenberger | Page 2

All smiles and promises before sale...drops ball after. I went way out of my way to go check out a used 2012 Honda Pilot they had listed at this dealership. It was very low miles and advertised to be clean I went way out of my way to go check out a used 2012 Honda Pilot they had listed at this dealership. It was very low miles and advertised to be clean and sound. I did some leg work over the phone with Andy Garrett who was accommodating given the distance. The first number I received for my trade was typical lowball. I provided confirmation of an estimate of $1500 higher from another dealership in the area and after they went back and did some checking came up to meet that value. It was still a little low from my evaluations online, but that is the game. They turned around and listed it for $3300 more than I traded. I know they are about making money on cars...just don't like them making money on both sides of my deal. As a buyer, we never know what they purchased a car for so have no idea of the profit. They discounted the Pilot a little and after adding tint and doing some buffing on the headlights and rear hatch, I was ready to buy. Unfortunate, during the test drive, there was a terrible imbalance that had the steering wheel shaking badly. Brought it back to the shop (it was after 5:00pm but there was still techs there) and they found the brand new Goodyear tires they had installed were out of balance. They re-balanced them all and it was better, but there was still some shake. They claimed it was because the car had sat parked for a while....hard to believe, since you hop in any of their new cars and they don't do that. Here is where all the promises of making it right came in if I would go ahead and sign and make the deal that night. I trusted them that they would address the vibrations I was feeling and that they would honor what they said. I was sent home in a loaner and Andy drove my Pilot out to where I worked the next day. Claimed to drive smooth and perfect...also said several mechanics and his manager drove it and noticed nothing. I get the car and it pulls somewhat to the right and still vibrates at highway speeds. I noticed the tires were directional and the front left was inside out. They came the next day and picked up the Pilot and dropped off another loaner. I inquired about getting some Michelin Premier LTX installed instead of the sportier Goodyears they had put on thinking that would help...but suspect there was suspension issue that needed to be address. I asked them to do more looking while they had it and check the alignment. The did replace the tires with the ones I wanted which I was impressed that they did this for me. I was told it was aligned but it was still pulling to the right and vibrating when I got it back the following week. I took it to a local Firestone and it was not within factory alignment specs so I paid over $200 for a lifetime alignment myself. I plan to check suspension components and fix it myself also. I reached out to the dealer and told them what I had found and just got nowhere. It was quite evident they were done with me. Lesson learned. If you feel that something is not right...do not buy the car unless it is fixed. Period. This dealership is like all others I have encountered over the years. Lots of promises...but that is it. You have to be well educated and informed to ensure they do not take advantage of you on trades and sales prices. I sent long emails of my situation to the customer service rep Amy in hopes it may sway them to take care of this better. I had been laid off of work due to the oil and gas industry decline for nearly a year and a half and also due to health issues. I had gotten reemployed within the last two months and we are expecting a new baby...which is what started the look for a larger family car with additional seating. Did not really get any response other than thanks for sharing my story. Oh well. In finance, I was please with Auturo Gutierrez. I had my own financing and did not need it, but advise them if they could get me a better rate, I would take it. He did get a slightly better rate and the process went fairly quickly. Andy Garrett was helpful to me when first looking and patient with my thorough review and several test drives. He was friendly and showed me around the shop while we waited. He seemed very knowledgeable of their normal product for the short time he has been there. Met Nic Bousan very briefly and had asked him if there was any more room in the pricing. With the vibrations still there and me feeling a bit uneasy...I asked for additional discount. He said there was no more room. Typical response I guess. I should have held out for more. Hind sight is always clearer. The final time they brought back the Pilot to me...after having installed new Michelin's and supposedly aligned it. It was on complete empty. No gas at all. I had at least left them with nearly a half tank in the loaner I used. And they also used my EZ tag for driving on the toll roads. I used theirs also so I guess that is a wash. They did re-wash it and it was brought to me clean...but after having the balance issue I looked at the weights on the inside of the rims to see if they had cleaned them before sticking them on. They had not. The initial time the techs re-balanced the original tires during my test drive, they claimed that the surfaces had not been cleaned and maybe a weight came off....so you would think they would clean them off for the re-balance when putting on the new tires. But they did no. That combined with the poor and non alignment and the lack of deeper looking into steering linkage or suspension components to see if there is something that needed replacement....just had me decide to cut my ties with them and handle it myself. More

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Great experience across the board:) I would highly recommend this dealership. I didn't see any agressive behavior at all. It is definitely a five star service. This dealership has great I would highly recommend this dealership. I didn't see any agressive behavior at all. It is definitely a five star service. This dealership has great selection to choose from. More

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Our second purchase from MBOTW Upgrading from a very nice BMW to our CLS550 was a great decision for us. The style,fit, inish and overall quality of our new Mercedes, far exceeded Upgrading from a very nice BMW to our CLS550 was a great decision for us. The style,fit, inish and overall quality of our new Mercedes, far exceeded our expectations and experience with BMW. The Staff here, is very knowledgable and patiently explained every aspect and feature of our new car. That ensured that we were completly comfortable before we drove home. To us a great price is just one factor of a great buying experience. I give Mercedes of the Woodlands 5 STARS in every category. More

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Compatible rates, pleasant service I am usually skeptible to purchase a used vehicle and this guy was pretty adamant on making a sale to me (lol!) however Kriss Arbury is ready to lend I am usually skeptible to purchase a used vehicle and this guy was pretty adamant on making a sale to me (lol!) however Kriss Arbury is ready to lend an ear to hear your request and is ready find what you are looking for to meet your needs and actually delivered without a glitch or problem. I am 4 hours away one way, it was a long day that day but a very well worth it day. I am a very proud and happy owner of a purchase from Kris and his very enthusiastic team did assist with for my much dreaded but very happy ending car buying experience. More

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Congratulations to a fine MB dealership Dealing with Kriss was an exceptional experience. He was friendly , attentive, honest, genuinely helpful and eager to get things accomplished. Buying Dealing with Kriss was an exceptional experience. He was friendly , attentive, honest, genuinely helpful and eager to get things accomplished. Buying a car by long distance is trying at best but Kriss is a "make it happen" person and he personally smooth the path to a unique car-buying experience. Thanks, Kriss. Ed Brown More

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Terrible service We had a very bad experience with Codyour the used car sales "manager". He was insisting that we purchase the car that first night after we had dr We had a very bad experience with Codyour the used car sales "manager". He was insisting that we purchase the car that first night after we had driven over an hour up to the woodlands. We mentioned that we were going to come back to the dealership the following morning after signing our financial agreement and with our companies mechanic to inspect the vehicle. We were also willing to put down a $12,000 deposit. He mentioned the company required full finances before we could drive out of the lot or he could save the car, however, Paula in financing allowed us drive off the lot the following day with only the $12,000 deposit. Cody made it clear he was not willing to work with us. He wanted us to finance through your dealership at I'm assuming a 4.5% interest rate or so as apposed to the 1.74% rate we agreed upon with our bank that he told me we would not be approved for (but we were). For obvious reasons this was not an option. Cody told me he would not sell the car to us the following day because he already had an agreement with another dealership that would pay him the same amount of $25,500 (this was clearly not a true statement or he would not have held the car). In response to his comment he "held the car twice for us", he actually only held the car once as far as I know. The next day I called several dealerships and could not find the same model of car at the price we wanted. I can assure you if I would have received another fair offer I would have done business with that company because of Cody alone. The next day I called back and Rosario informed me that the car was still available. Rosario was the best car salesman I have ever had the pleasure of buying a car from and I would recommend her to anyone I know buying a car. It is unfortunate that Cody has ruined this referal to her because she deserves every sale she signes due to her advanced customer service skills and genuine concern to the customers needs. She even offered to pay for the scratched rims out of her pocket to ensure we had complete satisfaction of the sale and with the company. For the reason that Cody had asked Rosario to pay for the rims we will not be returning to repair them. I believe the rim is a defect the company should be paying for themselves before selling any car. At least that is how every other dealership has worked in my experience. I believe we had a misunderstanding and thought that the rims would be repaired during the detailing process. When we signed the "as is" form I was told the vehicle was in detailing in the back where we were lead to believe the rims were being repaired, therefore did not realize the rims had not been repaired when signing the form. These series of events with Cody will effect how we review this company online and in the survey that is coming. We are highly unsatisfied with Cody as a "manager" and will not be returning to this headache of a dealership. More

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Excellent place to buy Mercedes I purchased my first Mercedes GLE 350 here and I am very happy about it. Excellent place and excellent service, very professional. The salesman really I purchased my first Mercedes GLE 350 here and I am very happy about it. Excellent place and excellent service, very professional. The salesman really knew the details about the vehicle. More

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Best car buying experience, ever If you are in the market for a Mercedes, Mercedes Benz of the Woodlands is the only stop you will need to make. Amanda found the perfect pre-owned C 2 If you are in the market for a Mercedes, Mercedes Benz of the Woodlands is the only stop you will need to make. Amanda found the perfect pre-owned C 250 for me-perfect car at a perfect price. I assure you, you will be treated like family. When I'm ready for my next car, I'll go straight to MBOTW. More

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Not just a "dealer" but a unique car buying experience. My wife and I primarily worked with Anthony Surface in sales and Arturo Gutierrez in finance with amazing service attitudes! Although, the whole staff My wife and I primarily worked with Anthony Surface in sales and Arturo Gutierrez in finance with amazing service attitudes! Although, the whole staff was friendly as well and we will definitely continue to purchase with Mercedes Benz of the Woodlands in the future. Everything was completely straight forward and there were no hidden costs in our contract.. not like other horror stories that you hear about. The service and vehicle prices are not even as high as we thought. We recommend that everyone at least give them a shot, if you are in the market for a vehicle. More

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BEYOND WONDERFUL EXPERIENCE First off, please let me say what an amazingly easy and wonderful experience I've had because of you and the team (family)!!!! From start to finish ea First off, please let me say what an amazingly easy and wonderful experience I've had because of you and the team (family)!!!! From start to finish each of you have been so beyond amazing. I can say, hands down, this has been the very best car buying experience of my life. I don't ever want to do anything but this again. I can't imagine going back to the "old way" of car buying again. Thank you!!!!! Thank you all!!!! Your boss(es) should tell you and the others how amazing you are on a daily basis!!! Each and EVERY single person that I encountered in the dealership was kind, thoughtful, genuine and really did seem to enjoy being at work. I'm sure that you all hear this every day but this country girl really is thankful! Jim and Amy are sent straight from the heavens!!!!!! By far the best people around! I can't imagine ever dealing with anyone or anywhere else again. Jennifer House More

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