Anas Lazaar

I gave a low rating because of your service department. I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such treatment! Unanswered calls, and texts, and, when you did reach someone, disrespect.. You can't leave anyone there a message because it always goes to error.if not for the general manager I do not believe I would've received my car on Aug 1. Because of this treatment I will NEVER buy another Kia. More

by jdecker4321 Verified Customer Verified Customer

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My experience with the service center was by far one of the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. Fro the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. From a terrible attitudes during my initial interaction, to having an employee sho was actively performing the act of driving me to a rental car lot, tell me (the customer and complete stranger) in detail how he struggled with illicit substances, alcohol and how he was planning on taking his own life… This is not hyperbole, this actually happened. Obviously this prompted an immediate conversation with the GM and Director of the service department, who both assured me that they would reach out to HR and express the concern… He was still a driver, actively working all of the multiple times I had to go back to check on my car. The communication regarding completion timelines was basically zero… I had no idea when my vehicle would be complete until after 10 weeks of having it in their shop. I was told that my battery was dead and that work on my transmission could not continue until it was replaced. I was the. asked if I would approve the installation of a $380 battery into the vehicle… The battery that was in the vehicle was less than one year old and still under warranty from advanced auto parts. After I asked if the battery was just drained, Jesse told me that it was a “defective” battery. After picking the battery up and taking it to advanced auto to place a warranty claim on the newly “defected” battery, it turned out that they gave me the wrong battery at Kia. The battery that was dead and defected was not the battery that was in my car car… It actually didn’t even fit my vehicle… They lost my actual battery. After returning to Kia from advanced auto parts, the manager informed me that he would pull the security tapes in order to figure out what happened to my battery… This would require him to review approximately 10 weeks of visual recordings before he could figure out “how to move forward”. Weirdly, later that night I received a call from Jesse who told me that my vehicle repairs were all of a sudden complete. This was the first and only completion update I received from Kia in the entire 10.5 weeks… It went from “ we have no idea how long the repairs will take” to “ your vehicle is ready come pick it up”. I asked Jesse where we landed on the battery issue and he said that they “charged” the battery that they gave me earlier that day. When I further asked about the likelihood of the battery dying since I was told that it was “dead” and “ defective” Jesse told me that “oh yeah, it’s probably going to die and need a jump as soon as you turn it off”… this was during the same conversation and only about 45 seconds after he told me my vehicle was “complete and ready for pick up”…. When I asked why he would knowingly tell me to come pick up a vehicle that he knew would die. As soon as I turned it off, he replied “well it’s my professional opinion that you don’t come pick it up right now and let me talk to my manager”… that’s an exact quote. All in all the experience with this particular service department has solidified the fact that I will never purchase another Kia again. This is the third Kia that I have personally purchased, and the 9th Kia that my family has owned. As much as we love the product, this singular experience with the service department has completely tainted our view on the Kia brand. More

by ULTRARUNNER35 Verified Customer Verified Customer

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Absolutely horrible service. Worse experience/employee. Do yourself a favor and stay away from the dealership. Worse experience/employee. Do yourself a favor and stay away from the dealership. More

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The staff is attentive and courteous. They were very accommodating and made me feel that my concerns mattered They were very accommodating and made me feel that my concerns mattered More

by BARBIEDOLL5871 Verified Customer Verified Customer

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Had a great car buying experience with this dealership. I was 3 hours away so I was a tough customer! They had just gotten a trade that was exactly what I was looking for. The receptionist Dana was super I was 3 hours away so I was a tough customer! They had just gotten a trade that was exactly what I was looking for. The receptionist Dana was super and put me in touch with salesman Manny Gonzales. I explained my situation so he suggested we do a facetime. He showed me all around the car and I loved the car! He gave me an out the door price and we agreed to a great price for such an immaculate used car. The sales manager Anas Lazaar was instrumental in making the deal work, many thanks to him and Manny! By the time I arrived at the dealership it was getting late but they had things in order and the closing with finance manager Maher Mehjazi was flawless and quick, many thanks to him as well. This dealership was very easy to deal with and I would suggest them and Manny Gozalez to anybody looking for a new or used car! More

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We walked away with a deal we were happy with and the staff were all friendly and helpful. staff were all friendly and helpful. More

by ANGELINAKAP2 Verified Customer Verified Customer

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I was very disappointed with the "deal". As I was promised certain things and they did not happen, so I was basically lied to. Scamming a senior citizen is not a very nice thing to do. I As I was promised certain things and they did not happen, so I was basically lied to. Scamming a senior citizen is not a very nice thing to do. I won't shop there again and I do not promote this dealership for others to shop at. More

by quiltshiresladydeena Verified Customer Verified Customer

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Great service and always reliable. Cant thank Greenway Kia West for all the help with my EV9 Cant thank Greenway Kia West for all the help with my EV9 More

by tiffytaffy2002 Verified Customer Verified Customer

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We have purchased 2 vehicles from this dealership and they have been great to deal with! The staff & the managers are top notch and we will definitely go there again for all our future purchases! they have been great to deal with! The staff & the managers are top notch and we will definitely go there again for all our future purchases! More

by bigapplecreations22 Verified Customer Verified Customer

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Mario was very accommodating, Maria was also very welcoming. The waiting time was not that bad welcoming. The waiting time was not that bad More

by rhyolefelina Verified Customer Verified Customer

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