Andrea Darnell
Andrea Darnell at Maple Hill Auto Group
Refer Me

Andrea Darnell | Page 2

Service Manager

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

Contact Me
4.9
314 Reviews
4.9

314 Reviews

Write a Review

314 Reviews of Andrea Darnell

August 12, 2021

Dealership Rating
Employee Rating

I appreciated greatly an excellent customer oriented service and a very good quality of workmanship. This dealership provided very professional and personable service. I have recommended this dealer to More

by KZYGOWIEC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Che Lopez

Aug 13, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. I am happy to hear that you had a great experience in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

August 12, 2021

Dealership Rating
Employee Rating

Brought our g80 in on 8/2/21 for oil change. Could not perform service as oil filter was out of stock. Today is 8/12/21 still no oil filter. This is our first experince with MAPLE HILL. Not good, Ihop More

by BKLK61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Service manager

Aug 12, 2021

Maple Hill Auto Group responded

Thank you for bringing your concern to our attention. I sincerely apologize that the oil filter is still not in stock. I can have our parts and/or service department reach out to you as soon as it comes in. Please send me an email with the best phone number and email address and I will make sure someone contacts you right away. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

Aug 12, 2021

BKLK61 responded

LAWRENCE KUCZERA 616914839 bklk61@gmail.com NO oil filers is like cutting a persons arm off. I will say the young ladies in the service area are great.

Aug 13, 2021

Maple Hill Auto Group responded

Thank you! I will reach out to our parts department right away. I will have them contact you as soon as the oil filter comes in.

July 20, 2021

Dealership Rating
Employee Rating

I have been bringing my Volvos to Maple Hill for 30 years. I have always been happy with the friendly service advisors. However Dave May is the real reason I bring my cars in. He is a fabulous mechanic More

by PJACK0829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Che Lopez, Dave May

Jul 20, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 15, 2021

Dealership Rating
Employee Rating

Very righteous and unwillingness to listen to customer. Extremely arrogant. I will avoid this place. Asked question about warranty on a recall work and was told to leave More

by DRLG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 16, 2021

Maple Hill Auto Group responded

Incorrect. You were asked to leave because you were not able to behave in a way that is acceptable. You asked the service manager if she was "stupid", referred to our technicians as incompetent and cursed continuously... and this was your FIRST time in our service department. We make a commitment to all of our staff that they deserve to be treated respectfully. If customers are unable to do this, we ask them to service their vehicle elsewhere. It is not righteous or arrogant to ask customers to not name call and swear at our staff. If this seems unacceptable to you, then it is for the best that we part company. If you would like to discuss this further, in a calm and professional way, please feel free to call me. Randi DeSantis Executive Director Maple Hill Auto Group 269/462-6462

July 12, 2021

Dealership Rating
Employee Rating

Work was done in a timely manner. Met my expectations. Took care of me even though I was late. Completed work very quickly and expertly More

by KATCANDU12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Kelsey LeRoy

Jul 13, 2021

Maple Hill Auto Group responded

We are happy to hear that you had such a wonderful experience. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 08, 2021

Dealership Rating
Employee Rating

Appointment was for an inspection and oil change. First time at this dealership, was very impressed. Clean and organized facility, staff was friendly and professional. More

by JIMDWHITTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey LeRoy, Hannah Seal

Jul 09, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 06, 2021

Dealership Rating
Employee Rating

As usual the service was great and very quick and timely. I’ll be back with the Forester next. I firmly believe in dlrsp serv. More

by Rhlauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

Jul 12, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Jul 16, 2021

Rhlauer responded

Service depth. Folks are very attentive and friendly. Thanks!

July 01, 2021

Dealership Rating
Employee Rating

I felt a since of relief when I entered the building. Great atmosphere. Hard working people who get the job done. Will definitely recommend to anyone. More

by LEONHARRIS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb , Che Lopez

Jul 01, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience with our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600

June 30, 2021

Dealership Rating
Employee Rating

The interaction was seamless and good thank you very The interaction was seamless and good thank you very much More

by KIMBERLYSN_
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

Jul 01, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience with our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600

June 08, 2021

Dealership Rating
Employee Rating

Great service and the new windshield and recalibrated cameras of course work great. Now I can get back to clear vision with the help of Maple Hill Auto. More

by INDYPASTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb

Jun 08, 2021

Maple Hill Auto Group responded

We are so happy that we could be so helpful in getting your car back up and running at 100%. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

2
...

Dealership Inventory (355 Vehicles)

new 2024 Subaru Crosstrek car, priced at $30,525
2024 Subaru Crosstrek
new
Crystal White Pearl exterior
CVT
All-wheel Drive
used 2024 Genesis GV80 car, priced at $70,611
2024 Genesis GV80
used
Capri Blue exterior
Automatic
All-wheel Drive
used 2023 Hyundai Santa Fe car, priced at $33,959
2023 Hyundai Santa Fe
used
Twilight Black exterior
Automatic
Front-wheel Drive
new 2024 Genesis Electrified GV70 car, priced at $72,760
2024 Genesis Electrified GV70
new
Savile Silver exterior
Automatic
All-wheel Drive
new 2024 Hyundai Kona car, priced at $33,244
2024 Hyundai Kona
new
Red Metallic exterior
Automatic
All-wheel Drive
new 2024 Subaru Crosstrek car, priced at $33,952
2024 Subaru Crosstrek
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive