Andres Rivera
Andres Rivera at Oak Lawn Toyota
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Andres Rivera | Page 2

Counter Associate

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.6
35 Reviews

Languages Spoken

Spanish Spanish

4.6

35 Reviews

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35 Reviews of Andres Rivera

August 10, 2022

Dealership Rating
Employee Rating

It was clear the only the parts guy wanted was to upsell. The whole purpose of coming to you was to get true professional inspection, proposal and results. Luckily I followed my instincts to step out and tal More

by Dge
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Frank Nash

Aug 14, 2022

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. John Carnivele, General Manager

July 08, 2022

Dealership Rating
Employee Rating

The employees are very courteous and helpful. Our salesman Edwin Cotto did a very good job explaining things to us, answering some questions and even offering us some water. The porter who cleane More

by arvirare
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words for Edwin, and for taking the time to leave us this wonderful feedback! John Carnivele, General Manager

April 06, 2022

Dealership Rating
Employee Rating

Everyone was friendly, respectful and very professional. I received honest advice and good service on my vehicle. More

by J. Cele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 07, 2022

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

February 17, 2022

Dealership Rating
Employee Rating

Very rude staff, starting off with the service guy and the cashier. They obligated me to sign an error sheet caused by the service mechanic. They ivertightened the oil pan screws which they blamed on me. More

by User321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sal Gaeta, Vickie Benson

Mar 06, 2022

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Juan Vazquez, Service Manager

January 24, 2022

Dealership Rating
Employee Rating

Nice people to deal with, and professional techs to take care of your car needs. Definitely will come back and advise others to More

by mahdalaieh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bill Elvidge, Frank Nash, Alex Ramos , Daniel Schnur

Jan 24, 2022

Oak Lawn Toyota responded

We appreciate you taking the time to leave us your feedback. We're glad to hear we delivered such a great experience. Thank you for the great rating. We look forward to having you as one of our valued customers for years to come. Juan Vazquez, Service Manager

December 23, 2021

Dealership Rating
Employee Rating

Wonderful people at Toyota oaklawn all ways take all my cars there for services.. best sale and mechanics there, they will make sure and guarantee my Lexus gets the best treatment. This why I go too them.. More

by Jose Falcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 23, 2021

Oak Lawn Toyota responded

Jose, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

December 14, 2021

Dealership Rating
Employee Rating

I haven’t been to this dealership in many years but the service and customer service is still very good. More

by Muzluv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

October 04, 2021

Dealership Rating
Employee Rating

It was a fast and good quality service. It's managed by very professional personnel. More

by FELIPE.DELGADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2021

Oak Lawn Toyota responded

Felipe, thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you next time! Juan Vazquez, Service Manager

September 07, 2021

Dealership Rating
Employee Rating

THE REASON THE MAINTENCE DO CHANGE OIL AND ROATE TIRES HE TALK TOO MUCH NOT FOCUS ON THEN LATER ON NOT DO CHECK ON TEST ROAD BEFORE GIVE TO CUSTOMER THEN I WAITED FOR 3 HOURS AND BACK TO CUSTOMER NOT PROPERL More

by longlashes2469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Frank Nash

Sep 24, 2021

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

September 04, 2021

Dealership Rating
Employee Rating

Great place to buy a car or get yours fixed right. No flashy in house Starbucks to drive up customer prices. Just good experienced people. More

by Xrighter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2021

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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