Andrew DiFeo | Page 10

A VERY SATISFIED CUSTOMER!!!........and then....UPDATED!!!.. I came in to Hyundai of St. Augustine after putting in inquiries at a total of 4 places. I received an email from 3 places but your dealership not on I came in to Hyundai of St. Augustine after putting in inquiries at a total of 4 places. I received an email from 3 places but your dealership not only had a salesperson email and call but you, the owner also emailed. I got a call from Greg StClair not even a few hours after putting in my inquiry. Considering my situation it was like a lifeline. I was so thankful but honestly a little nervous because from past experience and just from what I hear that car sales men are very pushy and will do anything to get a sale. That was everything but true at Hyundai of St. Augustine!!! My first intuition when I found out he was calling from a dealership was to politely let him know I appreciate his call but get off the phone ASAP. Greg even on the phone genuinely empathized with my situation and made me feel at ease from the get go. After speaking with him that evening I came in at 8:45am the next morning. It took a while by no fault of yalls own but I drove out in a brand new car at around 4:30pm. You guys were so accommodating and made me feel so welcome and at ease. I wasn't bombarded by every sales man but greeted by everyone and helped by the best staff. Thank you guys so much for making this not only a memorable experience but a wonderful one. I will definitely be referring others to your specific dealership because I know they will be treated right. A very pleased customer ........................... I sarted getting calles from Eddie Brooks that seemd somewhat profesional but not making much sence. He said because I had lost my posistion that I could not keep the car and needed to bring it back. I had been rearended by a semi and had to finance that car to get back to work. I did loose my posistion due to being sent to the ER after being back on the clock and needed to accept treatment. Times were increadably tough but I called a week and a half or so before my payment was due to make a payment and was told that they did not have record of me even having a Hyundai. My life had been turend upside down at this point but I had to accept some treatment and get a new job that I was able to do. I lived on campus so I not only lost my job I lost my home. That week I secured a new position but to make a very long story a little shorter had started getting harrassing phone calles from Eddie Brooks from his personal cell. I had to calm him down to and try to make some sence of what he was trying to get accross. We (Eddie and I) had come to the agreement that if I got the new position to send over verification of my status that he could put the loan through again. (The loan that I was told had already gone through and that is the only reason i could drive the car off the lot) My new posiotion was going to send verification as soon as I was put on the pay roll the following week. that fit in the timeline that Eddie and I had agreed on. a few days later an armed ditective shows up at my cousins door to REPO the car. With my son and cousins there and the detectve just diung his job and not totaly awear of the situaton I ask for time to cean it out and give them the keys. The detective told me i could pick up my down payment at the dealership. I had to call my new job and tell them Icouldnt accept it then. The dealershi has refused to give me the down payment because they had to pay the repo man and the car had two many miles. Basicly because Eddie Brookes could not or would not do his job I couldnt accept mine and have been totaly mistreted by this dealership. An extreamly missuesd and betrayed former customer. More

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Better than some Our salesman, Leon, was very friendly and helpful through the process of buying a used car with them. However the finance guy, Jack, wasn't. I tried t Our salesman, Leon, was very friendly and helpful through the process of buying a used car with them. However the finance guy, Jack, wasn't. I tried to negotiate the Edmunds report I had but he would barely budge. I thought they would stand behind their website statement "Compare our upfront price to the Edmunds.com TrueMarketValue and see how much you can save by shopping with Hyundai of St. Augustine." It would have been a good savings if I got it for the Edmunds price but it was a reasonable price so we bought the SUV. The vehicle is very nice and we enjoy driving it. We did have a minor issue with the purchase that Jack wasn't helpful with but it got resolved by one of the owners. I think Jack needs to read up on their website quotes, "All of our team members have one goal in mind…to exceed expectations and delight our guests everyday!" Everyone but Jack exceeded my expectations. More

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Wonderful experience! Jose was very sweet, and really worked with me to help me get what I needed. Everyone at the dealership was warm and compassionate. I will definitely Jose was very sweet, and really worked with me to help me get what I needed. Everyone at the dealership was warm and compassionate. I will definitely be back and will recommend their services! More

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First Class Dealership In Every Facet Of Operations Just under 3 years ago I purchased a new Elantra from Hyundai of St. Augustine and it was quite possibly the best car buying experience I have ever ha Just under 3 years ago I purchased a new Elantra from Hyundai of St. Augustine and it was quite possibly the best car buying experience I have ever had. Since then I have had all routine service performed at the dealership. (Never needed anything but routine service) Recently and after admiring the 2015 Sonata I decided to explore trading up to the Sonata. Considering my positive experience with sales and service from Hyundai of St. Augustine, logically they were my starting point. Well, let me tell you, my first buying experience was no fluke and 2 weeks ago I drove home in a 2015 Sonata from Hyundai of St. Augustine. Everyone was every bit as attentive as the first time. Unfortunately, they did not have the exact car (features/color) on the lot but within 2 days the inventory manager managed to get the exact car I wanted. Everyone including the salesman Shawn and sales manager Wade worked diligently to offer me the best trade allowance and final purchase price on the 2015 Sonata that I could expect. Needless to say I am very pleased with the whole transaction. I have almost 3 years of experience with their service department and 2 new cars so I know this dealership from all aspects and the bottom line is this is a First Class dealership all the way. Everyone and I do mean everyone treats the customer with courtesy and respect and you can browse the showroom and car lot without being pressured or pounced on like most car dealership. With confidence I would highly recommend Hyundai of St. Augustine to anyone and everyone. Keep up the good work, you are a jewel in a highly competitive industry. And a special thanks to Andrew Difeo, the General Manager, because he is the man that sets the example. More

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Sales and Service Hyundai of St. Augustine is a first class operation from sales thru service. I have purchased 3 vehicles at this dealership w/o any issues. The servic Hyundai of St. Augustine is a first class operation from sales thru service. I have purchased 3 vehicles at this dealership w/o any issues. The service dept. is top notch. When a warranty issues arises, they schedule a appointment day and time ,handle the issue and maintain their promised schedule. It is a pleasure to deal with this organization, it are well managed and efficient. Tom Cusa More

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Great experience ! Mr.Paez was very friendly and helpful. He took the time to answer all my questions and showed me different options. They went above and beyond to find Mr.Paez was very friendly and helpful. He took the time to answer all my questions and showed me different options. They went above and beyond to find the vehicle with the features and pricing I was looking for. Very happy with my purchase! More

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Outstanding, Friendly Service... Demetrius is the best!!! Second time leasing here. Demetrius is my forever salesman. All employees are friendly and went out of their way to make this happen for me. Second time leasing here. Demetrius is my forever salesman. All employees are friendly and went out of their way to make this happen for me. More

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Service Minor warranty work on my 2014 Equus Ultimate . Great workmanship and service support. This is my 3rd purchase from this dealership all providing exc Minor warranty work on my 2014 Equus Ultimate . Great workmanship and service support. This is my 3rd purchase from this dealership all providing excellent results! More

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New 2015 Sonata Purchased from Hyundai of St. Augustine This is a wonderful group of people We were treated like Friends. We leased a Great car and had a Great buying experience. Thank you, Jim Wauld This is a wonderful group of people We were treated like Friends. We leased a Great car and had a Great buying experience. Thank you, Jim Wauldron More

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The best Customer service! This is the second Hyundai I have purchased. Our salesman Shawn Hays went above and beyond in Customer service and making sure our experience was A+ a This is the second Hyundai I have purchased. Our salesman Shawn Hays went above and beyond in Customer service and making sure our experience was A+ and it was. I love my new Sonata, they worked their magic and I drove it home. Also, Thank you to Andrew DiFeo, Wade Wahy, Jimmy Feliciano and Eddie Brooks for all your help. I am 100% happy! Friendly. Professional, Knowledgeable and Honest! Thank you! More

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