Andrew Shaw
Andrew Shaw at BMW of Westlake

Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
277 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

12 yrs, 11 mos

4.8

277 Reviews

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277 Reviews of Andrew Shaw

November 25, 2025

Dealership Rating
Employee Rating

Great service and great staff, I can’t recommend them enough. They were very accommodating More

by JOEQ2
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 27, 2025

BMW of Westlake responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 21, 2025

Dealership Rating
Employee Rating

Very friendly, very courteous let me know what's going on very soon after I drop it off. Gives me options. More

by ALLENBERNA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2025

BMW of Westlake responded

Allen, we are very happy we could provide you with a positive experience!

November 18, 2025

Dealership Rating
Employee Rating

Cory is so nice and helpful! He makes getting my car serviced super easy! Highly recommend him! More

by Jacquie1980
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Nov 20, 2025

BMW of Westlake responded

Jacquie, thank you for your kind words about Cory and this wonderful review!

November 18, 2025

Dealership Rating
Employee Rating

Had my tire replaced, Corey was quick to order and take care of the issue . Great service and great team as always. More

by MARCELO.ORCHON
Recommend Dealer
Yes
Nov 20, 2025

BMW of Westlake responded

Marcelo, we are glad we could help!

November 11, 2025

Dealership Rating
Employee Rating

Professional service as usual. Everyone was informative and friendly with no hiccups or surprises. It’s a pleasure to get service at bmw of Westlake. More

by NICKSTEINBAUER
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2025

BMW of Westlake responded

Nicck, we are happy to hear you had such a positive experience with our team!

November 07, 2025

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Fixed my squeeky brakes fairly quick. Unfortunately it was very expensive, hope next repair is less expensive. More

by UNIMARK2
Service Price Transparency
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Recommend Dealer
Yes
Nov 09, 2025

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

November 04, 2025

Dealership Rating
Employee Rating

Very prompt on information Great videos to show what was done and what needs to be done very clean detailed car when picked up More

by ALLENBERNA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 06, 2025

BMW of Westlake responded

Hi Allen, thank you so much for your positive comments about BMW of Westlake!

November 04, 2025

Dealership Rating
Employee Rating

Appointment for annual service. Staff was very friendly and accommodating. Work was completed within the timeframe promised. Inside and outside was cleaned. Had been dealing wit More

by jrlouis
Recommend Dealer
Yes
Nov 06, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

October 25, 2025

Dealership Rating
Employee Rating

Great service! !! They should give a free inspection to acknowledge the customer of any other problems on their car to see if they wish to service it More

by CHRIS.9.CJOR
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

BMW of Westlake responded

Hello Chris, thank you; we appreciate your feedback!

October 20, 2025

Dealership Rating
Employee Rating

As always . Exceptional service and staff . Thank you ! Matt was awesome . Needless to mention Britney and John . More

by TarekDbouk
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 23, 2025

BMW of Westlake responded

Thank you, and have a fantastic day!

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