Andy Long
Andy Long at W&L Subaru

Andy Long | Page 9

General Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of Andy Long

July 22, 2020

Dealership Rating
Employee Rating

Kim took the time to help us find the perfect used Subaru for our 4 dogs on a super hot day. We were able to find a beautiful, clean car with the budget we had in set. More

by jlshultz84
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Rob Long , Mark Piercy, Kim Rorke

Jul 23, 2020

W&L Subaru responded

Thanks for taking the time to share your experience!

July 18, 2020

Dealership Rating
Employee Rating

Quick and efficient installation of a new sensor in my AC Very satisfied, as usual. Wait time was 0 minutes as my appointment was 8:00 and everyone was ready to go, And the free car wash is always appreciated More

by annak0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck , Ken Heim

Jul 20, 2020

W&L Subaru responded

Thank you for visiting our service dept! Glad you enjoyed your experience again!

June 28, 2020

Dealership Rating
Employee Rating

We are well pleased with W L Subaru !!! The service department is EXCELLENT !!! Our friend bought a car there for his Granddaughter that turned out to be a lemon !!! We are NOT real happy with that bec More

by garyjo460
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Becky Kline

Jun 29, 2020

W&L Subaru responded

Thank you for the feedback. I'm very sorry to hear about your friend's experience with his granddaughter's vehicle. I just need a little more info to look this up to see how we can help, so please give me a call at 570.473.3432. My name is Rob and I'll be happy to look into it for you. Thanks again, and have a great day.

June 27, 2020

Dealership Rating
Employee Rating

Absolutely wonderful! We were given the opportunity to browse, helped when we found the car we were interested in, and quickly and efficiently closed the deal. Kevin was awesome at introducing us to the b More

by lpwood727
Recommend Dealer
Yes

Other Employees Tagged: Mark Piercy, Kevin

Jun 27, 2020

W&L Subaru responded

Thank you for taking the time to write this review!

June 19, 2020

Dealership Rating
Employee Rating

W&L service continues to amaze me. They are very efficient and extremely friendly. They always provide me with a loaner that is a brand new car unlike most dealers who give me junk to drive. More

by Lynnette
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Scott Mertz, Roy Beck , Meghan Balum, Cliff Clymer, Phil Rizzo

Jun 19, 2020

W&L Subaru responded

Thank you so much Lynette for the 5 star rating and for sharing your experience and things that are important during your visit. We appreciate your business and continued relationship with our dealership. Loaner vehicles for our customers are very important to us and one of the ways we can separate ourselves from others dealers in the area. Thank you so much for your feedback and positive review!

June 16, 2020

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The new Service Bay was top notch and the service was as CLEAN,STATE OF THE ART, AND PROFESSIONAL STAFF AND SERVICE i have bought at least five new cars from W&L over the last 25-30 years and we are still e More

by annak0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Heim

Jun 17, 2020

W&L Subaru responded

Thank you so much for all the repeat business over the years!

June 14, 2020

Dealership Rating
Employee Rating

Worst dealership ever. Marked up price pretending to help then screwed us over. Told us we had to pay 2k because the model burned oil. Well it kept burning oil and got milked over numerous service vis More

by Franky
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: The owner

Jun 15, 2020

W&L Subaru responded

Hi Franky, I'm very sorry for your negative experience. If there is anything I can do to help, feel free to give me a call. My name is Rob and my number is 570.473.3432. Thanks for the feedback, and have a great day.

Jun 16, 2020

W&L Subaru responded

Franky, My name is Phil Rizzo, and I'm the fixed operations director for W&L Sports Cars. I am so sorry to hear of your displeasure, and am not familiar with your concerns. At your earliest convenience, may I ask you to call, to discuss and see if we can make this situation right. Sincerely, Phil Rizzo 570-449-5827 (c)

June 06, 2020

Dealership Rating
Employee Rating

2020 Subaru Outback This dealership is by far one the best, no pressure, very friendly & willing to listen & assist you in every way, glad to be a W&L customer. More

by jps045
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bennar , Mark Piercy, Nick

Jun 08, 2020

W&L Subaru responded

Thank you! It was our pleasure helping you with your purchase!

June 04, 2020

Dealership Rating
Employee Rating

Fantastic customer service and friendly staff. We couldn’t be happier with W&L Subaru. Ken Heim and Shanda Snyder were fantastic to work with. Andy Long made it a point to thank us for our business More

by betsypet65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Heim, Shaunda Zeigler

Jun 05, 2020

W&L Subaru responded

Thanks for the review, and have a great day!

June 04, 2020

Dealership Rating
Employee Rating

Above and Beyond The Long Family and their entire staff are professional and courteous. I live in Bethlehem, PA, with two Subaru dealerships within 15 miles and I dri More

by Steelers58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Scott Mertz, Curt Reid , Shaunda Zeigler

Jun 05, 2020

W&L Subaru responded

Thank you for taking the time to post this review! Enjoy your new ride!

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