Anna Laws | Page 2

It's nice to finally find a dealership that has a friendly and knowledgeable staff. I had just about given up on replacing my 2019 Rogue since I had recently visited several dealerships. I found it friendly and knowledgeable staff. I had just about given up on replacing my 2019 Rogue since I had recently visited several dealerships. I found it distressing that the sales people I encountered had no idea oh how to answer my questions without looking at a computer screen or their phones. So it was with great joy when I visited St. Charles Nissan and was greeted by Pam Mangosing. She answered every question and explained the differences between the 2019 and 2022 vehicles. After agreeing on the price of the 2022 Rogue: Pam introduced my wife and I to the Service Manger Anna Laws, who made our first maintenance appointment. Pam then introduced us to Sid Kahn that handled and explained all the paperwork on the trade in and the purchase of the new vehicle. We are so happy to have found a dealership that still knows how to treat a customer. More

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Marco always knows what I want and gets me in the best deals . It’s always a pleasure working with him . And thank you Nissan for my new Buick . I love it . I really wanted an suv and it’s the perfect mom deals . It’s always a pleasure working with him . And thank you Nissan for my new Buick . I love it . I really wanted an suv and it’s the perfect mom car for me and my two sons .!! It was quick and easy . No overly crazy hounding . Marco always is super nice and accommodating. I actually was dealing with another place wasn’t happy . I couldn’t find Marco . So I searched and searched . Finally found him . He always know what I want before I do . He is a family oriented and very well mannered . My mother was my co signer and treated her just as nice as he always treats me . Love love love and I will be returning . More

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No point going anywhere else. Been buying vehicles there since 2012. I've delt with Gregg Winters every time and always get what I was looking for. I've been able to help my son and future daughter-in-law w since 2012. I've delt with Gregg Winters every time and always get what I was looking for. I've been able to help my son and future daughter-in-law with his help too. He's my go to guy for any questions or info I'm looking for. More

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Got more than I expected As a person who has been in sales myself, I was always told to under state your service ( under promise) then over deliver your service. I thought I w As a person who has been in sales myself, I was always told to under state your service ( under promise) then over deliver your service. I thought I was just getting a oil change but I received friendly advice and help with questions about electronics on the car, without having to make a second appointment. Everyone at the Dealership was helpful and focused on the customer More

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Fog light issue I had a fog light not clipped in properly in my bumper. I was short on time and the service writer got right on it. . I had a fog light not clipped in properly in my bumper. I was short on time and the service writer got right on it. . More

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New car sales Andy Pomeroy is easy to work with through our new car buying experience. He is professional and knowledgeable about the vehicle as well as the process Andy Pomeroy is easy to work with through our new car buying experience. He is professional and knowledgeable about the vehicle as well as the process in general. More

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service excellent as always. rely on the team to do what is needed, never pushed into service the vehicle does not need. Al is a gem. excellent as always. rely on the team to do what is needed, never pushed into service the vehicle does not need. Al is a gem. More

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Service for back brakes on my 2015 Nissan Rogue I had new brakes and rotors put on my Nissan. I was driven next door to Hyundai to wait for my car as there was a water main break at Nissan and thus I had new brakes and rotors put on my Nissan. I was driven next door to Hyundai to wait for my car as there was a water main break at Nissan and thus no bathroom. Everyone was very friendly, efficient and accommodating. I was given a loaner car for the day as the wait would be longer than two hours. Brakes are good now and no longer squeak. More

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Al is the best! Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al worked diligently to secure my hard to find wheels and had everything completed by Thursday evening. To top it off, they cleaned up my dirt car at no extra cost. I have often said, "service is the other thing that can beat Wal-Mart." Thanks to the entire team for your excellent customer service. Harlan More

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