Anna Nathan

I had been dreading the car purchasing process. Part of my reluctance was due to my repetitively regretful experiences with my local dealership service center. My purchase at Ventura Toyota was Part of my reluctance was due to my repetitively regretful experiences with my local dealership service center. My purchase at Ventura Toyota was a pleasant surprise. With new RAV4's hard to come by I took a look at their used stock. I found one to my liking (thank you Luis for the knowledge & test drive) and started the process. Jim McArdle handled the sale, including my trade in, in a professional and straightforward fashion. While there was not much in negotiations, there were a few points that Jim was very helpful in working through and making me feel good about the transaction. Being in sales myself I appreciated that he took my concerns to management to be worked out in a fair manor. While there was one minor xxxx-up in ordering a part, Jim quickly helped me get this corrected with the service department. In summary, my interactions with sales team and service department has been very satisfactory. It was well worth the drive from Santa Barbara to get this level of service. Thank you, Justin C. More

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Deon, showed excellent customer service. He was knowledgeable and patient. He took the time to explain everything to us and answer our questions. He was knowledgeable and patient. He took the time to explain everything to us and answer our questions. More

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Jim is the GOAT. I really dislike dealing with typical sales tactics like bait and switch or pressure to buy add-ons right away so even though I loved the car I found I really dislike dealing with typical sales tactics like bait and switch or pressure to buy add-ons right away so even though I loved the car I found on their website I wasn’t thrilled about the car buying process. Luckily I ended up with Jim as our salesman. The car I wanted was still being built but I got to check out a similar model on the lot and Jim walked me through all the features and available add-ons. He wasn’t pushy or aggressive he simply explained the options and if I showed interest he’d dive deeper and answer every question. I appreciated the transparency and the fact that there were no hidden fees or forced add-ons. When a few issues came up on my end he was incredibly helpful and flexible. My car arrived on time in perfect condition and just as beautiful as I’d hoped. Jim helped sync it to my phone showed me how the controls and touchscreen worked and we took a quick test drive. He answered everything thoroughly. I wrapped up the paperwork with KP who was punctual, friendly and on top of it. He explained each document and even caught a mistake I’d made and let me know he’d already started the refund process which I really appreciated and it shows the integrity of Ventura Toyota. I’d absolutely 💯 recommend Jim at Ventura Toyota to anyone looking for a new or used car. More

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Quickest purchase of new car ever. Car was waiting for me, we moved through finance quickly ( with one tiny bump they fixed ) and I was out of there in 2 hours . I appreciate when deal Car was waiting for me, we moved through finance quickly ( with one tiny bump they fixed ) and I was out of there in 2 hours . I appreciate when dealers consider my time as important. More

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The dealership was friendly, respectful and informative. A positive experience overall. And four more words. A positive experience overall. And four more words. More

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Muy excelente servicio de todo el personal muy amables y atentos en todos los aspectos muy agradecidos con todo. atentos en todos los aspectos muy agradecidos con todo. More

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It was a pleasure to work with Jim. He was patient and very informative. He is friendly and knowledgeable. He helped us find exactly the car we wanted. He was patient and very informative. He is friendly and knowledgeable. He helped us find exactly the car we wanted. More

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They were very helpful, Luís Martinez was excellent and helped us out tremendously! Definitely recommend helped us out tremendously! Definitely recommend More

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This dealership was extremely helpful with our purchase. We have purchased several cars with this dealership and will not ever go anywhere else. They have always been there to help no matter what the situat We have purchased several cars with this dealership and will not ever go anywhere else. They have always been there to help no matter what the situation is. More

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All the staff were very friendly and very willing to help and never made you feel pressured to do anything that you did not want to. I will for sure go back for a future car purchase. The sales person Luis M and never made you feel pressured to do anything that you did not want to. I will for sure go back for a future car purchase. The sales person Luis Martinez and the finance manger Jaime did everything they could for us. More

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