170 Reviews
Write a Review170 Reviews of Annie Vodegel
April 02, 2023
Got me in without an appointment, finished in a timely manner. This dealer is my home dealership, and I will keep having my car serviced here .... manner. This dealer is my home dealership, and I will keep having my car serviced here .... More
Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez
March 25, 2023
Wait is too long. Everytime. There was a rude person in the office. Service center. Everytime. There was a rude person in the office. Service center. More
Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez
March 22, 2023
My car came back worst then I brought it in for and then they claimed nothing is wrong and didn't care to fix they claimed nothing is wrong and didn't care to fix More
Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez
February 07, 2023
They can’t fine the problem in my car I’m very upset good luck for everyone good luck for everyone More
Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez
January 23, 2023
At my very first service warranty appointment my brand new car was scratched on the hood by mechanic during service . We discovered this in the lot. I told Annie in Service who then took photos and sent new car was scratched on the hood by mechanic during service . We discovered this in the lot. I told Annie in Service who then took photos and sent the car to get the grease off the hood. The car came back still showing at least 4 scratches on the hood top. She then talked to her manager & after discussions l/m that it could go to the auto shop to be repaired at my next service appointment due in May or bring it back & leave it for repair. I reside in Tehachapi and this is very inconvenient and so disappointing that this happened to my brand new car. So I have to return and have the repair when I can schedule a return trip.I will say Annie Vodegel was trying to help but still I'm disappointed that the scratches were not immediately brought to my attention but instead left to me to discover. This is not "Toyota Cares". Plus the $5k additional charge is a burden to the consumer looking for a new car. More
December 22, 2022
Overall decent customer service, but despite having an appointment for service no one attended to my vehicle until 15 minutes later. There was also no one to guide me from my vehicle once someone took my appointment for service no one attended to my vehicle until 15 minutes later. There was also no one to guide me from my vehicle once someone took my vehicle. El Monte, CA service is much better and what I would recommend to other people. They are very organized and an associate is always guiding you from when you pull into the dealership to the customer lounge area. Additionally, as soon as your vehicle is ready an associate will drive your vehicle to a pick up area and wait for you to come and pick up. At Lancaster, it was waiting in a parking lot and an entirely different associate had to give me my car keys after asking them. More
December 19, 2022
The staff there do their job and do it well. Very Professional, impressed with the service they provide. ( Twenty words ). Very Professional, impressed with the service they provide. ( Twenty words ). More
Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez