Annie Vodegel | Page 17

My car came back worst then I brought it in for and then they claimed nothing is wrong and didn't care to fix they claimed nothing is wrong and didn't care to fix More

by benportillo456 Verified Customer Verified Customer

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Great friendly service from all department wait time to service my car was sooner than expected. service my car was sooner than expected. More

by Nlrbustamante Verified Customer Verified Customer

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Always have a good experience at this dealership. They are very accommodating and very professional They are very accommodating and very professional More

by CHLOE_VIDANA Verified Customer Verified Customer

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They can’t fine the problem in my car I’m very upset good luck for everyone good luck for everyone More

by 1963angelluna Verified Customer Verified Customer

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At my very first service warranty appointment my brand new car was scratched on the hood by mechanic during service . We discovered this in the lot. I told Annie in Service who then took photos and sent new car was scratched on the hood by mechanic during service . We discovered this in the lot. I told Annie in Service who then took photos and sent the car to get the grease off the hood. The car came back still showing at least 4 scratches on the hood top. She then talked to her manager & after discussions l/m that it could go to the auto shop to be repaired at my next service appointment due in May or bring it back & leave it for repair. I reside in Tehachapi and this is very inconvenient and so disappointing that this happened to my brand new car. So I have to return and have the repair when I can schedule a return trip.I will say Annie Vodegel was trying to help but still I'm disappointed that the scratches were not immediately brought to my attention but instead left to me to discover. This is not "Toyota Cares". Plus the $5k additional charge is a burden to the consumer looking for a new car. More

by sharikayoc Verified Customer Verified Customer

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The people working in this dealership are very helpful and friendly. I wouldn’t mind going back. and friendly. I wouldn’t mind going back. More

by MALDONADO.MAURICIO47 Verified Customer Verified Customer

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Overall decent customer service, but despite having an appointment for service no one attended to my vehicle until 15 minutes later. There was also no one to guide me from my vehicle once someone took my appointment for service no one attended to my vehicle until 15 minutes later. There was also no one to guide me from my vehicle once someone took my vehicle. El Monte, CA service is much better and what I would recommend to other people. They are very organized and an associate is always guiding you from when you pull into the dealership to the customer lounge area. Additionally, as soon as your vehicle is ready an associate will drive your vehicle to a pick up area and wait for you to come and pick up. At Lancaster, it was waiting in a parking lot and an entirely different associate had to give me my car keys after asking them. More

by noelrozario75 Verified Customer Verified Customer

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The staff there do their job and do it well. Very Professional, impressed with the service they provide. ( Twenty words ). Very Professional, impressed with the service they provide. ( Twenty words ). More

by ig6202 Verified Customer Verified Customer

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Chanin and Annie are the best, I’ve been going to Toyota of Lancaster for over 15 years and always have had excellent service!!! of Lancaster for over 15 years and always have had excellent service!!! More

by TD Verified Customer Verified Customer

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My experience with the service at Toyota of lancaster has been quick and easy with an appointment . been quick and easy with an appointment . More

by sabrenamarsala Verified Customer Verified Customer

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