Anthony "AJ" Boone

Service Consultant AJ Boone was excellent. I had to have my car towed, and his communication during that adventure, through diagnosis of my problem, to repair was excellent. He kept me well I had to have my car towed, and his communication during that adventure, through diagnosis of my problem, to repair was excellent. He kept me well informed the entire way. I felt lucky that he answered my call. I am, however, disappointed and angry that notes appeared on my receipt that are dishonest. Unfortunately, I didn't notice those notes until I was home. Let me be clear, I do not think Mr. Boone had anything to do with this. The notes stated that I wanted an "AC/ Heat Ventilation Service" performed. That is patently untrue and not remotely related to the issue with my oil pressure switch. Furthermore, the notes stated that my AC/Heat Ventilation Evaporator had mold and debris, and that I declined service. Again, this is patently untrue. The test never happened, nor service offered or declined. Despite how specific those notes are, I hope it was merely a clerical error instead of a fraudulent attempt to have unnecessary work done to my car. It would be appreciated if those notes are removed from the service record of my Kia, and a confirmation of such in writing from the service manager. This is incredibly disappointing. More

by penz Verified Customer Verified Customer

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I found the service department very organized and efficient. Wait time was a little over an hour but the waiting area was comfortable. efficient. Wait time was a little over an hour but the waiting area was comfortable. More

by mmbroadbent9167 Verified Customer Verified Customer

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The staff is friendly, very helpful and thorough. AJ was great to work with too AJ was great to work with too More

by ajdentamaro Verified Customer Verified Customer

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Not only was my problem efficiently and rapidly repaired, but an evident and related problem was noted and pointed out. I requested that it, too, be fixed. Great service and relatively little down-time. but an evident and related problem was noted and pointed out. I requested that it, too, be fixed. Great service and relatively little down-time. More

by MARKETIT Verified Customer Verified Customer

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Love the Quick Service the friendly atmosphere and love my Santa Cruz truck dearly thank you my Santa Cruz truck dearly thank you More

by summertimenc Verified Customer Verified Customer

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Love the Quick Service the friendly atmosphere and love my Santa Cruz truck dearly thank you my Santa Cruz truck dearly thank you More

by summertimenc Verified Customer Verified Customer

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The team at Coastal Kia you is top notch. They treat you like family. They are knowledgeable and they have always provided an accurate, realistic time frame when I choose to wait in the lobby They treat you like family. They are knowledgeable and they have always provided an accurate, realistic time frame when I choose to wait in the lobby. Every interaction I’ve had there has been superb, regardless of who or which department I am working with. Can’t say enough great things about them! More

by milabarman Verified Customer Verified Customer

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AJ was kind, up front, very responsive and did everything he could to give me the best experience possible. I've worked with multiple dealerships in the past, and truth be told every single one has always be he could to give me the best experience possible. I've worked with multiple dealerships in the past, and truth be told every single one has always been a disappointing or awful experience, leaving me feeling cheated, a burden, and not a priority. I honestly was expecting another let down with my warranty. The news that they not only found multiple other issues and that all of them were going to be fully covered blew me away. The experience provided to me by Coastal Kia was top of the line, and was a breath of fresh air after so many terrible experiences. Thank you AJ, and thank you Coastal Kia Team! More

by CADENHASTINGS114 Verified Customer Verified Customer

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Bob and the crew take very good care of me and my wife when we need them. Thanks Team! 5 STARS when we need them. Thanks Team! 5 STARS More

by MMAPLE Verified Customer Verified Customer

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