Fast, friendly staff.
Brian was great. Kept me informed while I waited. Washing my car was a great
Brian was great. Kept me informed while I waited. Washing my car was a great
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by CINDYLEE51
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2025 -
Coastal Kia responded
We appreciate the high marks and compliments for our Service Consultant Brian Benson. We love hearing how you were able to enjoy our complimentary car wash. Thank you for trusting Coastal Kia with your automotive service needs.
Been coming for 6 years now and sales and service has
always excellent. Great staff, never any issues.Thank You All
always excellent. Great staff, never any issues.Thank You All
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by BOYCOOPER12
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Coastal Kia responded
Thank you for your continued loyalty! We truly appreciate the high marks and gracious compliments. It was thoughtful of you to rate so many of our employees individually. We are here if you need us.
Service on my Kia was quick, efficient and professional.
I was advised of the particulars of their work, and an estimate of the time to complete the work
I was advised of the particulars of their work, and an estimate of the time to complete the work
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by Mike
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Coastal Kia responded
Thank you Mike for the five star service review and compliments for our team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Thorough inspection showed the issue was not we
originally thought, which turned out to be much better.
originally thought, which turned out to be much better.
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by TLKAMINSKI17
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Coastal Kia responded
Thank you! Your high marks and gracious comments are greatly appreciated. Please do not hesitate to reach out if you need us.
Service Consultant AJ Boone was excellent.
I had to have my car towed, and his communication during that adventure, through diagnosis of my problem, to repair was excellent. He kept me well
I had to have my car towed, and his communication during that adventure, through diagnosis of my problem, to repair was excellent. He kept me well informed the entire way. I felt lucky that he answered my call. I am, however, disappointed and angry that notes appeared on my receipt that are dishonest. Unfortunately, I didn't notice those notes until I was home. Let me be clear, I do not think Mr. Boone had anything to do with this. The notes stated that I wanted an "AC/ Heat Ventilation Service" performed. That is patently untrue and not remotely related to the issue with my oil pressure switch. Furthermore, the notes stated that my AC/Heat Ventilation Evaporator had mold and debris, and that I declined service. Again, this is patently untrue. The test never happened, nor service offered or declined. Despite how specific those notes are, I hope it was merely a clerical error instead of a fraudulent attempt to have unnecessary work done to my car. It would be appreciated if those notes are removed from the service record of my Kia, and a confirmation of such in writing from the service manager. This is incredibly disappointing.
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by penz
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2025 -
Coastal Kia responded
We are here to help. Please reach out to our Operations Manager Peggy Roberts on her direct line, 910-798-4706. We would like to pull your profile and have an opportunity to make things right. We look forward to your call. Thank you
I found the service department very organized and
efficient. Wait time was a little over an hour but the waiting area was comfortable.
efficient. Wait time was a little over an hour but the waiting area was comfortable.
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by mmbroadbent9167
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2025 -
Coastal Kia responded
Thank you! We appreciate the high marks and are thrilled to hear you were able to enjoy our lounge experience. We are here if you need us.
The staff is friendly, very helpful and thorough.
AJ was great to work with too
AJ was great to work with too
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by ajdentamaro
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2025 -
Coastal Kia responded
Thank you! We appreciate the high marks and gracious compliments. It was thoughtful of you to mention AJ by name. Thank you for trusting Coastal Kia with your automotive service needs.
Not only was my problem efficiently and rapidly repaired,
but an evident and related problem was noted and pointed out. I requested that it, too, be fixed. Great service and relatively little down-time.
but an evident and related problem was noted and pointed out. I requested that it, too, be fixed. Great service and relatively little down-time.
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by MARKETIT
Verified Customer
Verified Customer
Service Price Transparency
Nov 02, 2025 -
Coastal Kia responded
Outstanding! Thank you! We appreciate the high marks and gracious compliments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!
Love the Quick Service the friendly atmosphere and love
my Santa Cruz truck dearly thank you
my Santa Cruz truck dearly thank you
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by summertimenc
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2025 -
Coastal Kia responded
Thank you! We appreciate the high marks and compliments for our team. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!
The team at Coastal Kia you is top notch.
They treat you like family. They are knowledgeable and they have always provided an accurate, realistic time frame when I choose to wait in the lobby
They treat you like family. They are knowledgeable and they have always provided an accurate, realistic time frame when I choose to wait in the lobby. Every interaction I’ve had there has been superb, regardless of who or which department I am working with. Can’t say enough great things about them!
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by milabarman
Verified Customer
Verified Customer
Oct 20, 2025 -
Coastal Kia responded
Thank you! Your service testimonial is truly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and recognize our entire team in such an amazing way. Thank you for choosing Coastal Kia. We are here if you need us.