Anthony Durbin | Page 8

HIGHLY Recommended I have purchased 5 cars from this dealership since 2003 and i have always had great service. I have only purchased Corollas in the past but i loved t I have purchased 5 cars from this dealership since 2003 and i have always had great service. I have only purchased Corollas in the past but i loved the look of the 2019 Rav4 so I went by the dealership to test drive one. Russell Bishop was my salesperson and he was GREAT to work with. He answered all of my questions and was straight forward and didn't talk down to me at all. I took my time making a decision but Russell answered every random question that I through at him over the next few weeks. When I finally made the decision to buy the Rav4 they were great through the process and even though it took a while to negotiate everyone was patient (or at least hid their aggravation well). I like to do my research and I tend to know what I want and what I expect and this dealership always meets or exceeds those expectations. *The service department is top notch as well. More

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Best I’ve ever dealt with! I have never had treatment from any dealership as I have from this one! Having had to deal with a couple different people over the years made no diffe I have never had treatment from any dealership as I have from this one! Having had to deal with a couple different people over the years made no difference, they are all awesome! Loving my ‘19 Tundra! More

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Good Experience for Service at Toyota of Cleveland Very satisfied with the entire process of recent torque converter replacement on our 2013 Toyota Camry. Although very disappointed with the poor desig Very satisfied with the entire process of recent torque converter replacement on our 2013 Toyota Camry. Although very disappointed with the poor design by Toyota of this transmission part, I was treated very well from beginning to end with the service department. My initial call to Tom Trout to discuss the issue was professional, friendly and courteous. The appointment he made for me to come in and have the issue evaluated went well and Anthony Durbin took his time in explaining the problem and how it would be handled under the Warranty Extension Program by Toyota. He ordered the replacement parts and set up another appointment to make the repair. Anthony explained that it should take about a half day or possibly just a little longer. The day of the repair they immediately took the car to the service area. During the time of the repair I was "checked on" by different members of the team to see if I needed anything, (drinks, snacks, etc.). Anthony came back with an update and just slightly over four hours the job was finished and I was on my way. Great people to deal with for service and repairs. More

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In and out quickly! Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly ex Getting service done early in the morning and not waiting long is important to me. This happens every time I go there! The work is always clearly explained to me. More

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Best Customer Service Ever Toyota of Cleveland was amazing. The customer service was outstanding. Just went for first servicing of my daughters Corolla and the service was amazi Toyota of Cleveland was amazing. The customer service was outstanding. Just went for first servicing of my daughters Corolla and the service was amazing. Made me felt very welcomed and I could see me buying a new truck there one day. More

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Always great service You cannot find better service. They really care. Tom Trout is an excellent service manager. He demands excellence! I was in and out in 30 minutes. You cannot find better service. They really care. Tom Trout is an excellent service manager. He demands excellence! I was in and out in 30 minutes. More

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Best service ever! I bought a new Camry from Toyota of Cleveland and I’ve brought it in to each service they offer in the first 25,000 miles. The first few visits was ha I bought a new Camry from Toyota of Cleveland and I’ve brought it in to each service they offer in the first 25,000 miles. The first few visits was handled by Anthony Durbin, and man this guy makes you feel at home. Such a kind person, very thorough, and just makes you want to be there. I have no doubt that Toyota of Cleveland values Anthony Durbin and holds him to a high regard. More

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At Home Atmosphere while waiting was like being at home. TV, WiFi, and popcorn! Free coffee, water and soft drinks! And music in the background. And a playroo Atmosphere while waiting was like being at home. TV, WiFi, and popcorn! Free coffee, water and soft drinks! And music in the background. And a playroom for the kids. More

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Customer Service at its Best I bought a pre-owned car from Big D. It had after-market tires that required a special lug wrench, so I discovered that I couldn't change the tire whe I bought a pre-owned car from Big D. It had after-market tires that required a special lug wrench, so I discovered that I couldn't change the tire when I had a flat. Luckily, I'd bought an extended warranty. The people at Toyota had my car towed from Ft. Oglethorpe to Cleveland, loaned me a nice Camry, replaced the tire, AND waived the $61 out-of-pocket charges... all in one day. The complementary coffee while they worked out their game plan was also nice. The service was fast, and managers got involved ASAP to make sure that I was taken care of. More

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Car buying made simple My husband and I had a great experience dealing with the staff at this dealership. Everyone was friendly and helpful and I didn’t feel pressured at al My husband and I had a great experience dealing with the staff at this dealership. Everyone was friendly and helpful and I didn’t feel pressured at all. More

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