Arturo Gutierrez | Page 28

Great Experience! Luis Osawa is the guy to go to! He goes above and beyond to make sure your needs are met, he does NOT waste your time! He made my experience with leas Luis Osawa is the guy to go to! He goes above and beyond to make sure your needs are met, he does NOT waste your time! He made my experience with leasing my first Mercedes a breeze and he was very inviting! I'd definitely go to him if you're looking for your next Benz!(: Arturo was our finance manager and he was amazing, he gave some great pointers and deals! Thank you both for looking out! Thank you. Bianca More

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Recent purchase of CPO 2018 MB “SL 550” We had never owned a MB but after riding in our son’s GL, we decided to check out a used SL. After checking various sites, we came across a used uni We had never owned a MB but after riding in our son’s GL, we decided to check out a used SL. After checking various sites, we came across a used unit with 30K miles which was CPO. Never having had a CPO unit, we checked out the rigorous review done on a unit before receiving the CPO approval. We made a call to the Woodlands and received a call right back from Michael Thomson. Michael answered specific questions about the unit and sent further info we requested. At no time did we have to request something a second time. Due to quarantine, we were unable to travel to the dealership. Even though we could not visually check out/drive it, we made the decision to purchase the unit. We dealt with Arturo and Paula in Finance. We talked through what sequence actions had to happen being remote from the dealership. All handled very professionally with Michael being keep in the loop. We finalized the purchase and the unit was delivered to our home, in a timely manner. The Five Flags “Your MB / Your Way” on the MBOTW site were certainly adhered to with this purchase. Wayne G. April 17, 2020 More

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I just bought a beautiful 2018 Mustang from this dealership and couldn’t be happier how Fezan and Arturo made this deal happen quickly, even though I live over 8 hours away in Oklahoma. From the st dealership and couldn’t be happier how Fezan and Arturo made this deal happen quickly, even though I live over 8 hours away in Oklahoma. From the start to finish, with it being delivered to me in the midst of this Covid-19 pandemic, my buying experience was great! Great people and a Great dealership!!! Terry W More

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Bought wife a new Mercedes Could not have gone any better ! Luis and Arturo did an amazing job during a very difficult time with this Corona Virus going on. Both were absolute Could not have gone any better ! Luis and Arturo did an amazing job during a very difficult time with this Corona Virus going on. Both were absolute gentlemen and a pleasure to do business with. They took the time to show my wife the features and technology that is a bit overwhelming. Good place to do business with. Both Luis and Arturo display true honor, integrity, and professionalism. Service took excellent care of her previous vehicle before this purchase also. Thank you all again! More

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Bill Lynch is a pleasure and very friendly and professional. The overall experience was great. I would highly recommend Bill if you want a smooth, helpful and honest experience. READ MORE professional. The overall experience was great. I would highly recommend Bill if you want a smooth, helpful and honest experience. READ MORE More

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Best dealership in Houston Area. I love this dealership. I have bought 3 cars from them and every time it has been a great experience. Service Department is awesome as well. I have bought 3 cars from them and every time it has been a great experience. Service Department is awesome as well. More

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Fezan was great to work with. He made our car buying experience smooth and stress free. The dealership was clean, comfortable, and would definitely buy from there again. experience smooth and stress free. The dealership was clean, comfortable, and would definitely buy from there again. More

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I am returning customer to Mercedes-Benz of The Woodlands due to the exceptional customer experience. Rosario Fernandez, Arturo Gutierrez, and Mike Lilley were so patience and worked so hard to give me every due to the exceptional customer experience. Rosario Fernandez, Arturo Gutierrez, and Mike Lilley were so patience and worked so hard to give me everything that I wanted! Excellent customer experience!! More

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Top notch service and professionalism The sales process and financing process were exceptional! We were welcomed from the time we arrived by Trent and throughout the process by all individ The sales process and financing process were exceptional! We were welcomed from the time we arrived by Trent and throughout the process by all individuals in sales, management, service and finance. The pricing and presentation was straightforward and professional. Arturo, the finance manager was very personal, trustworthy and gave great advice. Donald and Nic were gracious to expedite the delivery of our 350 GLE, so we could get out the door and to a family event. We are excited to have a dealership so close to our home in The Woodlands. More

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Martin, Arturo and Noelia were courteous, professional and efficient in helping me trade in my car and get a new one - no games, no bargaining needed and no sales pressure tactics. Martin was upfront abou and efficient in helping me trade in my car and get a new one - no games, no bargaining needed and no sales pressure tactics. Martin was upfront about the price and discounts, and provided me realistic expectations on the delivery date of my custom order. Arturo did what he had to (offer a bunch of additional warranties etc. being the finance guy, before helping me sing all the documentation) without being pushy or being dismissive about the additional costs that he was trying to sell. Noelia helped me set up my phone and my online registration with 100% enthusiasm and 0% condescension over what was probably trivial tech support to her. This dealership should consider itself lucky to have great employees like these three. More

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