"Great Service! Great Buying Experience!"
We just purchased a 2016 Lincoln MKX from Marcus Williams at Long McArthur! We felt valued and important throughout the entire process! Marcus went above and beyond to help us find what would suit our needs! We so appreciate all you did! Thank you for the sweet gift tin of cookies also! Very nice gesture! Great experience! You have made us Lincoln drivers! Ashlee Dyer referred us to Marcus when I inquired via the Internet. She was helpful, and very prompt in her replies. Ben was very helpful in finance and made the process smooth and easy! Thanks to everyone!
Darrin Smith took his time to look for the right vehicle for me. He listened to what I had to say and valued my opinion. Then Kyle Davis made it all happen in the end. These two guys are great to work with. Thank you both...
- Shelby Bolin
I contacted this dealership and first spoke to ashley and Malory. They were AWESOME and so responsive and quick. They put me in touch with Kyle, who got back to me instantly throughout our transaction today. We were set to buy another truck at another dealership this afternoon, but my husband had his heart set on one at long mcarthur ford a little out of our budget. My husband works nights right now and it is difficult for us to make the trip, and didn’t think we’d have enough time without him basically pulling an all nighter. I called long mcarthur and told them the situation. It was a no bs situation, I was not going to come in and do negotiations and this and that because we simply didn’t have time and we had a good deal elsewhere closer to home as well. Kyle came through!!! Within hours we had a deal and we cancelled our appt at the other dealership. They were so quick and helped me work things out prior to our arrival. It was a seamless transaction. In addition, Kyle and Austin (finance guy) were great with our two young kids we brought along. I definitely didn’t feel like this was an uncomfortable negotiation like I have felt at other dealerships. I also didn’t feel pressured, they just laid out the facts and truly wanted to help us. We had a trade in that wasn’t worth much and they went above what they reasonably could have and it is so deeply appreciated! Thank you Kyle. You really made this possible for us! Long mcarthur’s entire presentation - from website to dealership to employees - is leagues above other dealerships in the area. I highly recommend coming here FIRST (as well as last and anywhere in between!) in your search for a vehicle because I am sure you will not regret it. Especially if you’re coming from further away with two tiny tots and a grand total of 2 hours of time on your hands. Ask for Kyle!!
"Great car buying experience!"
I did my research online, found the car I liked and Ashlee Dyer and Dan Penner made the rest easy. Ian Korinek went along on the test drive and answered all my questions.
The purchasing process was quick and easy (easiest I've been through).
After the purchase, I had an issue with the car and Ian was very helpful in helping me. He even called on his time off to help, which was very nice of him.
I'd buy from Long McCarthur again.
"Excellent experience from start to finish."
Let me start of by saying I have purchased vehicles from several of the larger dealerships in Wichita. I have had experiences with those dealerships that ranged from moderate to terrible with a slant towards terrible. I had been looking for a fairly specific used truck and was about to head to Oklahoma City to look at one when I happened to find a listing for a very comparable vehicle at Long McArthur in Salina. I contacted their internet sales department and was provided multiple detailed photos of the vehicle I was interested in within minutes. I then decided to take the hour and a half drive to Salina to look at the truck after having a brief conversation with salesman Travis Godfrey. Upon arrival I was promptly greeted by Travis and shown the truck which had been parked up front and was waiting for me. The truck drove perfect and was even more than I expected. Next came the sale negotiation and trade appraisal which was low pressure, professional and totally painless. Long story short their truck was better than described, the price was more than fair and I was very pleased with their trade in offer. The whole transaction was complete in less than three hours, which was amazing to me. This was by far the best car buying experience I have ever had and will definitely be a return customer.
"The Best Buying Experience, Ever."
- Bobby H.
My wife and I wanted to trade in our older Ford Edge for a newer model. I was able to make contact with the dealership via e-mail and text message to discuss some initial pricing. I was initially contacted by Ashlee Dyer who was very helpful for me and with whom I made arrangements to go to the dealership and test drive the vehicle on which we had our eyes. Ashlee was very nice and helpful.
At the dealership my salesperson was Darrin Smith. Darrin had the vehicle ready for me to test drive as soon as I arrived. He was kind and patient and was able to answer my questions. He was friendly and personable. When it arrived at the time to negotiate pricing and trade-in value, he listened to our needs and was very helpful. It was getting late, but he didn't tire of working with me and was just great.
The financing portion was handled by Ben Ashmore. Well, he was really second to none. He was so very friendly. And anyone who has made a major purchase will know, there is a certain excitement about the purchase combined with a fair amount of anxiety about a major expenditure. He put me totally at ease. A friendly attitude, great sense of humor and patience made it the best experience I had ever had working on financing an auto.
My wife and I have purchased vehicles before at other dealerships. I have worked with other dealers and have felt like I was being misled or "tricked." Or at other dealers that I should just feel privileged that they were even talking to me. Not so here! At Long McArthur I felt like each and every person with whom I had contact cared about me (I went alone on this excursion) as an individual versus just being a potential sale or commission.
I am so very grateful for how I was treated by Long McArthur and all of the people, even the ones with whom I only had limited contact that are not mentioned here, there. Buying a vehicle is always a big deal, no matter the size of the purchase. Long McArthur will being seeing future business from us.
And to be clear, here are the folks that treated me so very well, in order: Ashlee Dyer, Darrin Smith, Ty, Ben Ashmore and Kyle Davis. My hat is off to you. Thank you for being kind to me.
"Buy a used car"
- Jill Duhr
The dealership itself and the folks that work there go above and beyond to make sure you have an excellent consumer experience! We’ve lived in KC for 7 years and still keep coming back!
Other Employees Tagged:
, Lee Davis