Ashley Hornung | Page 3

Service was good although it did take almost 2 hrs for a check up and tire rotation. This service department has very friendly and knowledgeable staff. The service department is extremely clean and well mai check up and tire rotation. This service department has very friendly and knowledgeable staff. The service department is extremely clean and well maintained More

by BOBBEFULTON Verified Customer Verified Customer

Report | Print

Fast, friendly, and thorough. Fast, friendly and thorough. Ashley was knowledgeable about the vehicle and the requirements needed to complete the service. Fast, friendly and thorough. Ashley was knowledgeable about the vehicle and the requirements needed to complete the service. More

by BARBWOLF481 Verified Customer Verified Customer

Report | Print

Very fast and efficient, friendly as well Kept me informed and nice environment. Facilities were clean. informed and nice environment. Facilities were clean. More

by jrmask1188 Verified Customer Verified Customer

Report | Print

The dealership and advisor was very helpful and efficient with my service appointment. I was able to get my car serviced efficiently and quickly. with my service appointment. I was able to get my car serviced efficiently and quickly. More

by jameswhite02 Verified Customer Verified Customer

Report | Print

Professional service but the overall experience was negatively affective by something unrelated to the actual maintenance. While my vehicle was being serviced, the trade‑in department took photos of my negatively affective by something unrelated to the actual maintenance. While my vehicle was being serviced, the trade‑in department took photos of my car and completed an appraisal without my knowledge or approval and contacted me. When I brought this up to the front desk, I was told this was an “automatic process,” which sounded unreasonable and dismissive. I was also assured that a note would be added to prevent sales outreach, yet I still received a call on 2/5. More

by Zhengxi Li Verified Customer Verified Customer

Report | Print

They are polite, efficient, and care about their customers. My loaner was waiting for me while car was serviced, they immediately contacted me with recommendations. customers. My loaner was waiting for me while car was serviced, they immediately contacted me with recommendations. More

by master.mary Verified Customer Verified Customer

Report | Print

I arrived early and my car was taken into service almost immediately. The work was performed quickly and efficiently. immediately. The work was performed quickly and efficiently. More

Report | Print

Kevin was very helpful and thorough in getting my car set up for servicing. Throughout the process, I was updated as to any needs my vehicle had. up for servicing. Throughout the process, I was updated as to any needs my vehicle had. More

by pdgabriel Verified Customer Verified Customer

Report | Print

The team at Germain Lexus of Easton provided us with exceptional customer service from the moment we checked-in until we checked-out. Their process was smooth and seamless which made for a great experie exceptional customer service from the moment we checked-in until we checked-out. Their process was smooth and seamless which made for a great experience. They were professional, knowledgeable & pleasant. We were very happy with the service we received. More

by virginia_edwards Verified Customer Verified Customer

Report | Print

Ashley is awesome to work with, car was in and out quickly I would recommend quickly I would recommend More

by Dave.adams6612 Verified Customer Verified Customer

Report | Print