Austin Carr | Page 10

I made and appointment for a warranty item. I received 2 emails and 2 texts confirming my appointment. When I arrived for my 6:15am appointment, I was checked in and then was waiting for my r I received 2 emails and 2 texts confirming my appointment. When I arrived for my 6:15am appointment, I was checked in and then was waiting for my ride. I get a call from the Asst. Service Leader, Austin Carr, that the part is no longer in stock. Well, to say I was disappointed is an understatement. So now Toyota of Tampa needed to keep my vehicle for 2 days since they needed to order the part from their dist. center. They gave me a loaner vehicle for the 2 days I'd be without my vehicle but the communication was lack luster. How do you send 4 pieces of communication and then not have the part in stock? I trust that there should be stopgaps in place to minimize this type of problem, but my frustration was completley preventable if Toyota of Tampa had better internal communications and protocol to keep this type of thing from happening. Overall I was satified with the repair, so far, but my opinon has been skewed by the error that happend even before any repair started. More

by Max Verified Customer Verified Customer

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I had great service Better than in the past, maybe there are finally getting it together are finally getting it together More

by TSTEWZ350 Verified Customer Verified Customer

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Great communicative staff that are really helpful. They really solved all of my questions on my car. They really solved all of my questions on my car. More

by SAL.CANETE Verified Customer Verified Customer

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Wonderful place for service and purchase of a new vehicle. Great people help as needed. vehicle. Great people help as needed. More

by Lee509 Verified Customer Verified Customer

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The customer service was great the person that helped me was great I am definitely coming back for all my repairs was great I am definitely coming back for all my repairs More

by katrinajames792 Verified Customer Verified Customer

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Austin Carr provided outstanding service at Toyota of Tampa Bay. His commitment to customer satisfaction made my visit exceptional. Highly recommended! Tampa Bay. His commitment to customer satisfaction made my visit exceptional. Highly recommended! More

by JENNY P Verified Customer Verified Customer

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Austin is the best. ..knowledgeable, courteous, honest. He keeps me informed of services present and future and points out all risks. They completed the oil change quickl ..knowledgeable, courteous, honest. He keeps me informed of services present and future and points out all risks. They completed the oil change quickly while also performing a thorough check on my vehicle. More

by ANEWLAND Verified Customer Verified Customer

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I am really satisfied with the work done, everything it was very good,, thanks so much was very good,, thanks so much More

by C.SPEYERER Verified Customer Verified Customer

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Justin took care of my Toyota RAV4 battery in record time so I could make my doctor appointment, Thanks Justin. so I could make my doctor appointment, Thanks Justin. More

by JADJU1887 Verified Customer Verified Customer

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Austin was the best in helping me out with my service needs for my vehicle. He kept me updated periodically during my visit with no pressure on what my vehicle service needs needs for my vehicle. He kept me updated periodically during my visit with no pressure on what my vehicle service needs More

by Noahark1981 Verified Customer Verified Customer

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