Austin Meek | Page 13

Austin Meek is very helpful, he is kind and friendly and he know what he is talking about and keeps you updated he know what he is talking about and keeps you updated More

by rwturner953 Verified Customer Verified Customer

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Everything I needed done was completed ahead of schedule. Great communication and follow up by the service department. Great communication and follow up by the service department. More

by mw8901 Verified Customer Verified Customer

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Mr. Austin was very professional and respectful and take times to serving his customers. Thanks times to serving his customers. Thanks More

by phnoel74 Verified Customer Verified Customer

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The work was done in a timely manner and was very thorough. I felt treated with respect and I appreciate the hard work done. thorough. I felt treated with respect and I appreciate the hard work done. More

by JESSIE0809 Verified Customer Verified Customer

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Austin Meeks is awesome. He is very kind and courteous, also very knowledgeable about the work that is being done. He is very kind and courteous, also very knowledgeable about the work that is being done. More

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Everyone at the dealership is very friendly and helpful. Awesome service and communication with me. Awesome service and communication with me. More

by HENDE625 Verified Customer Verified Customer

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I am extremely disappointed with this location especially with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not fi with the service manager Zach. I have brought in my vehicle many times about the same issue. At least 2 of those time, they told me they could not find the issue and nothing was wrong with my vehicle. Took it back another time and a service consultant insisted I get a wheel alignment to solve the issue. That didn’t sound right since the problem was coming from under the hood. Brought it back again for the same issue again but this time I was told it was my rotors and battery needed to be replaced. Hoping that was the issue because obviously these are “licensed mechanics” who are “trained and certified” to identify a problem, or so you would hope. That DID NOT correct the problem and by this time I have spent hundreds of dollars trusting what these people are telling is true. It actually caused more issues on my car. After getting my battery replaced, I drove back into their service station and told them the issue is still present. He called out his mechanic and he already had an attitude and was not trying to help. I told the manager I have to bring my vehicle back again because the issue isn’t resolved. He said because I have been there so much about the same thing, he would make sure the concern was addressed at no charge. Welp, I brought the vehicle back in. Apparently the issue with my Corolla is a KNOWN issue that these people should have known about. Why did it take 5 times and 5 different mechanics to really explain to me what was wrong? I was also told that the person who changed my battery should have caught it. The service manager gave me a hard time and said that I requested for all of those service to take place on my vehicle and he can prove it. Unless, it is my normal maintenance, I DO NOT KNOW A THING ABOUT CARS TO REQUEST SPECIFIC SERVICES!!! It’s ridiculous. He did not take accountability for his mechanics and multiple times I had to come in there for 1 issue and told many different things or none at all. Lastly, I was told I now have to come out of pocket AGAIN for another part that they THINK is the issue. Worst service I have ever received here. More

by mprice816 Verified Customer Verified Customer

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We have had Austin Meek several times for service, and he is excellent to deal with. is excellent to deal with. More

by mat425 Verified Customer Verified Customer

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excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More

by toyo480 Verified Customer Verified Customer

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I was very pleased with the efficiency of the check in process and the service. The only reason I’m not giving a 5 is that the text message alert system didn’t work for some reason and I ended up waiting process and the service. The only reason I’m not giving a 5 is that the text message alert system didn’t work for some reason and I ended up waiting longer than necessary because I wasn’t aware the car was ready. I happened to ask when it would be ready, and then learned that the service had already been completed. More

by jtomkovicz Verified Customer Verified Customer

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