Austin Radmacher | Page 2

Austin did an outstanding job of explaining the features and benefits of the F-150 and was never pushy. Billy was nice to work with when it came down to the final negotiations. Overall a great experience and benefits of the F-150 and was never pushy. Billy was nice to work with when it came down to the final negotiations. Overall a great experience from start to finish. Thank you Doug in Finance More

by steven.humble Verified Customer Verified Customer

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Serv was CRAP! !!! Asked for new tires when I purchased the vehicle, as there was no tread on the current tires.Tires were put on, but not balanced. Tires that were !!! Asked for new tires when I purchased the vehicle, as there was no tread on the current tires.Tires were put on, but not balanced. Tires that were put on were crap, vehicle vibrated and was hard to steer, even after balancing. Was promised would order new tires. Waited 2wks for replacement tires!!!! Was called to set appointment to put on tires. Dropped off vehicle the night before for a 7 AM appointment. Never heard from dealership all day, even after four phone calls to them. No one called to update. On the fifth phone call (5:15pm) was told they had the wrong tires!!!! And had to re-order. Received call following morning that vehicle was finished. Asked if washer fluid had been topped off was told yes. When I picked up the vehicle, washer fluid had not been topped off, reservoir was still empty. In addition, the tires were dirty and the wheels had been scratched!!! do not understand how a vehicle can go through a” 40 point inspection” and the fluids are not topped off!!!! in addition to installing tires that are not balanced, then ordering tires that will not fit the vehicle. Then……scratching the wheels and not wiping of the dirt from the tires (the tires looked USED ) Tire installation is not rocket science!! NOT happy at all! If it was not for Joe Herx I would write this is zero!!!!! More

by bonstells Verified Customer Verified Customer

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Felt really good driving away in our 2020 Lincoln Nautilus! Very friendly experience. Jerry and Maurine Nautilus! Very friendly experience. Jerry and Maurine More

by long Verified Customer Verified Customer

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Our experience was great. We are very satisfied with our Ford Edge. Austin went above and beyond with us, he is Great, it was a pleasure to work with him. We would definitel We are very satisfied with our Ford Edge. Austin went above and beyond with us, he is Great, it was a pleasure to work with him. We would definitely do business with him again. More

by nancyquinn2002 Verified Customer Verified Customer

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Austin R. was great to work with! We had a great experience and would work with Austin R. and Machens again if the opportunity arises! was great to work with! We had a great experience and would work with Austin R. and Machens again if the opportunity arises! More

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We will be recommending to our family & friends that they first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the overall Joe Machens dealership because of the experience we had with the branch in Columbia, MO in October. We only meet Billy Underwood briefly, but spoke with him several times on Tuesday. After I explained what happened at the Columbia Branch, he assured us that the vehicle we selected would not be sold to someone else that it had been pulled and he followed up with the finance department several times to make sure that they sent the Deposit payment link and your offer to finance the vehicle. As far as your finance department, I felt the first gentleman in finance was very slow to respond, we expected to hear from them first thing in the morning for the deposit link and no later than 1 on Tuesday for finance options. It was 4 or 5 pm and it was only after my second call and speaking with Billy. First guy from finance was out on Wednesday and I spoke with Jason Hicks; he was apologetic and got me the information I needed for our bank in a timely manner. Still waiting to receive by email the detail information on the Ford Extended Warranty packages Jason shared with us on Saturday to compare to our bank's extended warranty package. Just a thought, this should have been offered to us on Tuesday along with an improvement in presenting your company's financial offer so we could have compared before deciding on which financial institue we were going with. We did not select your because how the first person handled, seemed rushed only done because Billy kept having to ask for it. More

by Sharon & Mark Meyer Verified Customer Verified Customer

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By far the easiest and the least stress I’ve ever had buying a car. buying a car. More

by kevhenke87 Verified Customer Verified Customer

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Nice selection of used and new vehicles but service dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than n dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than necessary to complete repairs so plan on being in a loaner or renting a car for a long while depending on your warranty More

by Beagle Hound Verified Customer Verified Customer

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We could have not asked for better service everyone was very attentive and nice! Mike and Doug went above and beyond for us!!! Great crew you guys have!!! Will definitely be back in the future! very attentive and nice! Mike and Doug went above and beyond for us!!! Great crew you guys have!!! Will definitely be back in the future! More

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Thank you Bo and Austin for the professional and friendly manner in which you helped us find a new car. We are very happy with it. manner in which you helped us find a new car. We are very happy with it. More

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