Austin Radmacher
Austin Radmacher at Joe Machens Capital City Ford
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Austin Radmacher | Page 3

Sales Professional

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.8
37 Reviews

Dealership Experience

3 yrs, 4 mos

4.8

37 Reviews

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37 Reviews of Austin Radmacher

August 04, 2022

Dealership Rating
Employee Rating

Salesperson was great. Finance guy was efficient & friendly. Service department is a total disaster. Have had car less than a week & have had to go back four times, with at More

by m.louraine
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Billy Underwood , Christian Guy

Aug 05, 2022

Joe Machens Capital City Ford responded

Thank you for your review. I'm sorry to hear that you've had such a poor experience with our service department. I'll be sure to pass this on to our management team so they can investigate and take corrective action if necessary.

June 29, 2022

Dealership Rating
Employee Rating

Staff is friendly, easy to talk to, knowledgeable and as accomidating as they could be. Overall great experience but a ton of paperwork. More

by Starseeker51
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Underwood , Douglas Keeler

Jun 29, 2022

Joe Machens Capital City Ford responded

Thank you for your review, we're glad to hear that you had a great experience with our staff. We know that paperwork can be a hassle, but it's important to us that our customers feel confident in their purchase. We appreciate your feedback and will continue to work hard to make the car buying process as smooth as possible. Thank you for choosing Capital City Ford!

May 16, 2022

Dealership Rating
Employee Rating

All employees we dealt with were knowledgeable, Efficient, helpful, accommodating, not high pressure which we appreciated! And they are convenient to our location. More

by prengerjan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Underwood , Phillip Barkho, Christian Guy

May 17, 2022

Joe Machens Capital City Ford responded

On behalf us all of us at Joe Machens Capital City Ford, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience!

April 22, 2022

Dealership Rating
Employee Rating

Bo is the best salesman on the used side. He was very helpful and he was able to find this gem of a truck in a terrific price range! Thanks for everything! More

by CLewis79
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben McGrail, Bo Heavin , Jacob Thomas

Apr 24, 2022

Joe Machens Capital City Ford responded

A 5-star rating! Thank you so much!

April 12, 2022

Dealership Rating
Employee Rating

Very friendly, fast service! Salesman and finance department very easy to work with! Great job! More

by monica50_2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Underwood , Jamie Wilson

Apr 13, 2022

Joe Machens Capital City Ford responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!

March 29, 2022

Dealership Rating
Employee Rating

I had one of the greatest experience at Joe Machens. The people were very friendly and courteous, they treated my grandsons extremely well. I've been to car dealerships before and they were pushy, not a More

by melindachapman1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Underwood

Mar 30, 2022

Joe Machens Capital City Ford responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

March 10, 2022

Dealership Rating
Employee Rating

I had a great experience buying my car there. Austin was great to work with and very personable. More

by jamieken
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Billy Underwood

Mar 10, 2022

Joe Machens Capital City Ford responded

We are so grateful for your review. Thanks for sharing your rating with us and the community..

December 28, 2021

Dealership Rating
Employee Rating

Rep was knowledgeable of the vehicles I was looking at and allowed me to make my own decisions on a purchase without being pushy. Very smooth transaction! More

by Darrell.wyss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2021

Joe Machens Capital City Ford responded

We are grateful that you took the time out to leave us a review!

November 26, 2021

Dealership Rating
Employee Rating

My experience was not good. There was much miscommunication during the entire process. It would take a great deal of explanation which I do not have time to write. More

by JFARR47
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brent Simmons, Jacob Thomas, Shawn Wagner

Nov 30, 2021

Joe Machens Capital City Ford responded

We never want to leave any of our customers feeling this way after visiting our dealership. We strive to make sure we do everything we can to make our customers feel welcome and taken care of. Your comments are being forwarded to management for review.

September 27, 2021

Dealership Rating
Employee Rating

Polite, honest, tentative... this dealership was exactly what I was looking for. Joe in sales and Doug in finance. They were both excellent at customer care. 1st time in my life I know I didn't get ripped More

by Abrunofamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Herx, Billy Underwood , Douglas Keeler

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