Austin Shemon | Page 21

my new Mercedes I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, know I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, knowledgeable and a pleasure to deal with. Their service department is better than any other I have used and very accommodating. I really appreciateMarty, Alex and Adam. My recent purchase was as smooth as it can be and even with all the updated and changes my salesman, Mike Lavrenchik was very knowledgeable and up to date on everything I really can't say enough good about them. More

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So happy with my Benz! I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me for years) to the Austin (the financial guy) was so easy and wonderful to work with. Rob, my salesman handled every question and concerns that I had. This was the most positive experience purchasing a vehicle I've ever had! The Team at Hagerstown MB are all professional and courteous. Thank you !! More

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MB of Hagerstown the best buying experience not only for MB cars but any cars in general all the way from the sale to the service department. No comparison to the MB the best buying experience not only for MB cars but any cars in general all the way from the sale to the service department. No comparison to the MB dealers in the DC area MB of Hagerstown is without peer. More

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Great Staff, No Pressure, and inviting personalities Mike was a salesperson, he was quick to be inviting and attentive to what I was looking for and what brought me to the dealership. He worked promptly Mike was a salesperson, he was quick to be inviting and attentive to what I was looking for and what brought me to the dealership. He worked promptly to bring the car out for a test drive and provided knowledge and feedback through out the entire process while remaining extremely personable. Mike treated us more as friends and family then just a sales. Shout out to Tony for confirming the price and Austin working through process to get it finalized! Highly recommend this group and dealership. More

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Friendly, Pressure-Free, Welcoming and Knowledgable I had been driving a 2005 Acura TL Manual with 269,000 miles. It was time for a new car! I began looking around and looked at several makes and models I had been driving a 2005 Acura TL Manual with 269,000 miles. It was time for a new car! I began looking around and looked at several makes and models. I had narrowed it down to a 2016 Acura TLX that was a dealer loaner car but still needed to test drive a a 2018 CLA250 and 2017 C300. Both of these were MB of Hagerstown loaner cars that were now available. I had exchanged emails for about a week with Barry London. Barry was extremely responsive and provided answers and information. After watching several hours of YouTube videos ( :-) ) , I setup a time to visit the dealership. When I arrived, I immediately felt welcome and was offered some beverages and even a donut! I passed on the donut. I was also given a brief tour of the dealership. Barry had already pulled out the two cars and they awaited a test drive. After some initial paperwork and discussion, Barry and I set out for the ride(s). Before we drove, Barry took the time to explain the quality, features and functions of the cars and explained some of the differences (besides $) between the models. We set out with the CLA first and put it through its paces. Back at the dealer, we swapped cars and took the C300 out on the same ride. When we arrived back, we started to discuss prices, terms etc. and even investigated a few other loaner cars coming available in the coming weeks. After some discussion, I had Austin run my credit check so that we all would know what we were dealing with -- real numbers. The credit check took maybe 15-20 minutes and Tony came out with the numbers. My rate was fantastic and it was painless - banks were aggressive in winning my business I guess. I then decided to take the CLA250 out for another ride - Barry let me go alone and told me to grab lunch if I wanted. I appreciated that gesture. I just rode for another 30 minutes or so and returned. My decision was made -- CLA250. While the C300 rode very nice and clearly had some amenities that the CLA did not, I really like the lines of the CLA and the sportier ride/feel. Yes, maybe not as "soft" or "smooth" but I like that. We discussed price and my trade-in (of my 269K mile car -- ha!) and agreed on a fair price and financing term. I waited a bit for the final paperwork to be completed. Barry and I wrapped that up and then I met with Tony (Finance) to review the paperwork and discuss several "add-ons". No real pressure, and I did decide on the pre-paid maintenance - yes, it was rolled into the load so I am paying a few percentage points on that, but I did save 6% in sales tax if I had not pre-paid and I don't have to worry for a couple years about scheduled maintenance. All signed and ready to go.... Barry removed my old tags, put the new tags on and upon my request removed the MB license plate holder and the dealership sticker (I don't like them). Thanks for doing that. The CLA was all cleaned up, mats put down and Barry had a few goodies for me. Two MB Branded key straps and a 2 POUND bar of Belgium Chocolate with a surprise -- you will have to buy a MB from Hagerstown to know what the surprise is. Barry then helped me pair my phone and setup Apple CarPlay....I was off. Deal done. Feeling good about the experience and that I was given a fair deal without any pressure. When all was said and done, I was at the dealership for about 4 hours -- TOTAL -- and it didn't feel that long or too stressful. I hope to have many years of enjoyment from my 2018 CLA250 and will definitely consider MB of Hagerstown for my next purchase and for my service. Thank you to the entire staff for a professional and streamlined experience. David More

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Its worth the drive. This is my second purchase from MB of Hagerstown, its certainly not the closest dealership to me, I live in northern VA but the team and service make This is my second purchase from MB of Hagerstown, its certainly not the closest dealership to me, I live in northern VA but the team and service make it worth the drive. You can expect a very different experience than that of the DC Metro dealers where they focus on volume of sales and want you in and out fast. These guys are customer first and family friendly, they have a kids playroom, attentive staff, and loads of patience. At one point my son who's about 18 months was crying, Tony walked by and started a quick game of peekaboo as a welcome distraction that ended in smiles. Barry was very helpful allowing us to explore several vehicles and waking through the features and tradeoffs of each. With our growing family I had a punch list of needs and with that we were able to land on a vehicle that will be a valued resource for years to come. The negotiation process was friendly and fair and with Austins help the paperwork was a smooth process and didn't suck hours from my day. Overall very happy with the purchase and the service. Will do business here again. More

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Rav 4 purchase We purchased a used Rav4 from this dealership. All of the employees were very helpful and courteous. Working with Justin, Barry, Austin and Tony was We purchased a used Rav4 from this dealership. All of the employees were very helpful and courteous. Working with Justin, Barry, Austin and Tony was a pleasure. I asked a lot of questions and they had the answers that made this purchase an easy decision. We are extremely happy with the pricing of our purchase and trade-in. We are totally satisfied with our purchase and the entire buying experience. More

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Friday used car purchase I purchased a Fusion Sport from Rob Edmonds on Friday February 23, 2018. Rob was a pleasure to work with. However since the dealer was short staffed I purchased a Fusion Sport from Rob Edmonds on Friday February 23, 2018. Rob was a pleasure to work with. However since the dealer was short staffed, I spent more time waiting due to Rob and Tony dealing with many customers at the same time. I am sure this is not a normal situation, as they kept apologizing for having my wait. I believe I was fairly and respectfully treated and received a fair deal. The dealer is not close to my home but the sport trim on the Fusion is hard to find. I would recommend Rob and MB of Hagerstown to friends and family. More

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Excellent Customer Service Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E400 Mercedes Benz. Mr. Edmonds was extremely courteous and very responsive during the entire process. Marty Gillions and especially Alex Folz in the Service Department were also very helpful. Mr. Folz was very helpful when I was trying to make a decision about replacing my former E350 Benz. Barry London also provided some assistance on the day of the new car delivery. More

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Total Satisfaction Mercedes Benz may not be for everyone but when you are ready, come to Hagerstown Mercedes Benz. It was the least stressful car purchase experience I Mercedes Benz may not be for everyone but when you are ready, come to Hagerstown Mercedes Benz. It was the least stressful car purchase experience I have ever had. The staff was very knowledge and showed a genuine interest in making sure you got the best deal for you. More

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