Austin Shemon | Page 22

Best dealership to work with We drive 2 hours to do business with this specific dealership. They offer better prices and a level of service that is unparalleled in any other deal We drive 2 hours to do business with this specific dealership. They offer better prices and a level of service that is unparalleled in any other dealership we have worked with. We have purchased 5 cars from them and will continue to go back. More

Report | Print

Excellence in Sales —Mike is your guy! I bought a E350 4Matic from this dealership 7 years ago and it was time to upgrade so I ordered a S560 4Matic (Mike helped in building the specificati I bought a E350 4Matic from this dealership 7 years ago and it was time to upgrade so I ordered a S560 4Matic (Mike helped in building the specifications) this year with all the options I specifically wanted. Over the production period Mike kept me updated. The car arrived and I scheduled a delivery date without any problems. Austin the finance guru was fantastic as he was 7 years ago. Mike was delightful throughout the process and bless his soul he patiently answered all of my questions and spent a good chunk of time making sure I understood the car. I take all my MBs to this dealership for service not because they do a good sales job but they have an exceptional service center. Overall this dealership is a total package. I live in the Washington metro area and I drive 100 miles to buy my MBs from this dealership as well as service them here. That should tell you about the quality of the people that work here. Last but not the least everyone is very patient and do not rush you. More

Report | Print

Professional and friendly experience I’ve been keeping my eyes open for a Certified Pre-owned C-300 for about a year. Barry London has been assisting me in my such. His approach is profes I’ve been keeping my eyes open for a Certified Pre-owned C-300 for about a year. Barry London has been assisting me in my such. His approach is professional and sincere. Once the perfect match became available it was game on. Barry was sensitive to my ever changing time schedule and was always pleasant and accommodating. The entire Hagerstown Team was exceptional! More

Report | Print

Understood my needs. Not pushy. We were acquainted with the Hagerstown Mercedes Benz from a past purchase and good service. We attended a customer appreciation event a week ago and We were acquainted with the Hagerstown Mercedes Benz from a past purchase and good service. We attended a customer appreciation event a week ago and ended up buying a new car this week! The timing was right, and the trade-in was pleasing to us. Barry London listened to our wants and came through. More

Report | Print

2018 C300 Coupe Totally excellent experience at MB of Hagerstown as usual. This is the 5th car I have leased from them and it is always the same. Professionalism at Totally excellent experience at MB of Hagerstown as usual. This is the 5th car I have leased from them and it is always the same. Professionalism at it's best from my Sales Consultant Barry London, the Sales Manager Austin Shemon and Finance Manager Tony Mills. I would recommend anyone looking to purchase or lease a Mercedes Benz to contact this dealership. Also the Service Department is excellent as well. More

Report | Print

Outstanding Customer Service Rob was friendly and helpful. He and the rest of the team at Hagerstown Mercedes deserve a pat on the back. A lot of effort was put into completing th Rob was friendly and helpful. He and the rest of the team at Hagerstown Mercedes deserve a pat on the back. A lot of effort was put into completing this sale. It is refreshing to see that outstanding customer service is still alive. Thanks again for everything - and the chocolate is delicious. More

Report | Print

The E43 is a fantastic automobile; it is a real pleasure to drive. Barry worked with me for 9 months to make this happened. He made a real effort to keep me informed throughout the process and did a great j to drive. Barry worked with me for 9 months to make this happened. He made a real effort to keep me informed throughout the process and did a great job of explaining how all the bells and whistles worked. Justin jumped into the process when needed to keep it moving towards the delivery. I met Tony for the first time and the paper work was done quickly and accurately as it has been done in the past. More

Report | Print

Excellent sales team with great attention to detail Austin was excellent. He was very patient with our process. We initially were looking for a larger SUV. After we left the dealership, we changed our m Austin was excellent. He was very patient with our process. We initially were looking for a larger SUV. After we left the dealership, we changed our mind about what we were looking for. He laid out all the vehicles in our size and mileage range. He was patient and allowed us to sit in and drive the cars that worked for us and make a thoughtful decision. Afterwards, he dealt very fairly with us with an initial offer and trade value. He then helped us locate the car that fit our needs, arranged for it to be transferred to the dealership for purchase. Barry then took over the sales process. He was excellent at communication. We threw a bit of a curveball when we changed financing from their bank to our own. He handled that easily and in stride. He knew the vehicle well and explained the options and setup well. Overall, it is an excellent dealership with superb staff and service. I don’t think I’ve ever been better hydrated with all the beverages we were offered. I highly recommend them. More

Report | Print

Disappointing I traded my M Class 2013 SUV for a 2018 GLE AMG. It was such a mistake. The 2018 rides rough, rolls, is loud, steers different. The roof interior is a I traded my M Class 2013 SUV for a 2018 GLE AMG. It was such a mistake. The 2018 rides rough, rolls, is loud, steers different. The roof interior is a poor fitting material that is cheap looking. the seat material is not at all user friendly. I tried to switch back to my 2013 and they said no the numbers wouldn't work. I will never buy another Mercedes. My 2013 rode like it was on air. This one is like riding in a truck. You feel every bump. Really disappointed. They were very nice and accommodating during the purchase. I really dislike this car. I learned my lesson. For the amount of money this cost, it was absolutely not worth it. More

Report | Print

Only one word, Excellent!! This is my third Mercedes-Benz (I still have the GLK) and the second Mercedes-Benz we have bought from Hagerstown MB. Everyone from the sales staff, This is my third Mercedes-Benz (I still have the GLK) and the second Mercedes-Benz we have bought from Hagerstown MB. Everyone from the sales staff, finance department, to the clerks and cashiers have been excellent to work with. Even thought I have another MB dealer just 15 minutes from my work place, I gladly drive the 45 minutes from my home for service and to purchase my vehicles. Speaking of service, again the staff has been excellent and understanding and will go out of their way to make sure you are satisfied with your experience. More

Report | Print