Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 10

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.9
1,293 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

32 yrs, 2 mos

4.9

1,293 Reviews

Write a Review

1293 Reviews of Bill McLean

June 25, 2025

Dealership Rating
Employee Rating

I would like to thank Amber and Otto Cadilac for their help and time. Amber was accommodating and very helpful with the process. More

by JREEDNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're delighted to hear that Amber provided accommodating and helpful service during your visit at Otto Cadillac. Thank you for sharing your experience with us!

June 23, 2025

Dealership Rating
Employee Rating

Everyone was wonderful to work with- highly professional and super friendly. A pleasure to do business day. More

by DEALERRATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young

Aug 13, 2025

Otto Cadillac responded

Thank you for the fantastic feedback! We're overjoyed to hear that our team at Otto Cadillac provided a professional and friendly experience. We look forward to serving you in the future!

June 23, 2025

Dealership Rating
Employee Rating

Keep up the good work I am pleased with the work. Have a good day More

by amerawan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

All of us at Otto Cadillac are happy to see this wonderful feedback! Thank you for taking the time to leave us a review!

June 20, 2025

Dealership Rating
Employee Rating

After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're happy to hear that Roger and the team at Otto Cadillac were able to resolve your issue with the 2025 XT6. Thank you for acknowledging their efforts, including Amber and Kelly Jo's! We appreciate your support. Ian Maher - General Sales Manager - 518-869-5000

June 19, 2025

Dealership Rating
Employee Rating

I haven’t always had the best experience buying used cars but Otto really impressed me. They are very responsive and fixed an issue without any hassle at all. If I could give 10 stars, I would. Keep being gr More

by Katg2889
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese

June 17, 2025

Dealership Rating
Employee Rating

Great service . ...I will ve back for more service..I got reminder for service thanks More

by chrischris.a4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you, Chris, for stopping by to leave Otto Cadillac a wonderful review! Ian Maher - General Sales Manager - 518-869-5000

June 17, 2025

Dealership Rating
Employee Rating

I was very pleased with the interaction I had with the service staff during my recent appointment. More

by edjgorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for being such a great customer of Otto Cadillac! Ian Maher - General Sales Manager - 518-869-5000

June 16, 2025

Dealership Rating
Employee Rating

You don’t give good service because you tried to rip me off with your service More

by bread-colts.5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2025

Otto Cadillac responded

We’re sorry to hear you feel that way. We always aim to be transparent and fair with our pricing and service. If there was any misunderstanding, we’d be happy to go over the details with you. Please reach out directly so we can clarify and make it right if possible. Your feedback matters, and we’re always working to improve. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 13, 2025

Dealership Rating
Employee Rating

Every experience with OTTO Cadillac is a positive one. The service advisors are knowledgeable, professional, and friendly. I look forward to future interactions! More

by mcurtis4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

We're delighted to hear that your experiences with Otto Cadillac have been consistently positive! Our team takes pride in providing knowledgeable and friendly service. We look forward to serving you again soon! Ian Maher - General Sales Manager - 518-869-5000

June 13, 2025

Dealership Rating
Employee Rating

I love the service every one was polite. was understanding now my car runs great 👍 More

by quincyfranklin1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you, Quincy, for stopping by to leave Otto Cadillac a wonderful review! Ian Maher - General Sales Manager - 518-869-5000

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