Billy Underwood | Page 4

Joe and Billy were great to work with! Excellent customer service and kept us informed when we ordered our truck. Easiest purchase ever! Great job gentlemen! Excellent customer service and kept us informed when we ordered our truck. Easiest purchase ever! Great job gentlemen! More

by Connie M. Verified Customer Verified Customer

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Super quick, super efficient, and easy to deal with. I was in and out within 30-45 mins. I was in and out within 30-45 mins. More

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Always enjoy working with the crew at Machens. Everyone is always super friendly and willing to go the extra mile! Everyone is always super friendly and willing to go the extra mile! More

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I have made deals here several times. They do get the job done efficiently! Thank you! They do get the job done efficiently! Thank you! More

by Esther Verified Customer Verified Customer

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Serv was CRAP! !!! Asked for new tires when I purchased the vehicle, as there was no tread on the current tires.Tires were put on, but not balanced. Tires that were !!! Asked for new tires when I purchased the vehicle, as there was no tread on the current tires.Tires were put on, but not balanced. Tires that were put on were crap, vehicle vibrated and was hard to steer, even after balancing. Was promised would order new tires. Waited 2wks for replacement tires!!!! Was called to set appointment to put on tires. Dropped off vehicle the night before for a 7 AM appointment. Never heard from dealership all day, even after four phone calls to them. No one called to update. On the fifth phone call (5:15pm) was told they had the wrong tires!!!! And had to re-order. Received call following morning that vehicle was finished. Asked if washer fluid had been topped off was told yes. When I picked up the vehicle, washer fluid had not been topped off, reservoir was still empty. In addition, the tires were dirty and the wheels had been scratched!!! do not understand how a vehicle can go through a” 40 point inspection” and the fluids are not topped off!!!! in addition to installing tires that are not balanced, then ordering tires that will not fit the vehicle. Then……scratching the wheels and not wiping of the dirt from the tires (the tires looked USED ) Tire installation is not rocket science!! NOT happy at all! If it was not for Joe Herx I would write this is zero!!!!! More

by bonstells Verified Customer Verified Customer

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Joe is excellent to work with! Billy and the rest of his sales department are very helpful. Wish the service department was more responsive. Billy and the rest of his sales department are very helpful. Wish the service department was more responsive. More

by Holloway105 Verified Customer Verified Customer

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Easy to work with and listened to my needs. .very friendly and attentive to what we were looking for. .very friendly and attentive to what we were looking for. More

by Oscar.carter Verified Customer Verified Customer

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Felt really good driving away in our 2020 Lincoln Nautilus! Very friendly experience. Jerry and Maurine Nautilus! Very friendly experience. Jerry and Maurine More

by long Verified Customer Verified Customer

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Great selection at the dealership, love my new car! Friendly staff that were helpful during the process. Friendly staff that were helpful during the process. More

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Had a great experience again this is the third time we have purchased from the Joe macans family thank you all have purchased from the Joe macans family thank you all More

by kc_loehner Verified Customer Verified Customer

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