Bob Geisheker | Page 12

amazing, stress free, and perfect! there is a reason that knauz has such a wonderful reputation. no matter why you are there...service, trade in, or new purchase, you are treated like there is a reason that knauz has such a wonderful reputation. no matter why you are there...service, trade in, or new purchase, you are treated like royalty. bob geisheker sold me my X1....and from start to finish, he provided me with a no pressure experience. his attention to detail and his assistance in making me certain that this car truly was for me, was invaluable. as a single woman, i additionally appreciated that i did not feel that i was getting an unfair deal, and he made it simple to negotiate so that we both were happy with the end result. if you are thinking about visiting other bmw dealerships, don't waste your time. and be sure to ask for bob geisheker....you will not be disappointed. More

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Great BMW Buying Experience I purchased a certified pre-owned BMW X5 from Bob Geisheker and Bob Graziano. The process was smooth and very timely. I brought in my 4-year old son I purchased a certified pre-owned BMW X5 from Bob Geisheker and Bob Graziano. The process was smooth and very timely. I brought in my 4-year old son and everyone was friendly to him and also made him comfortable during our time at the dealership. Bob was great to work with and he provided the right amount of information to help me select between new and pre-owned options. He also proactively shared with me ways to make the purchase more economical. Brandon, one of the BMW geniuses also provided great 1:1 service showing me all about my new purchase. The handoff to the various employees during the purchase was seamless. At no point during the process was I unaware of what the next steps were. The open layout of Knauz BMW and visibility of the employees demonstrates a concerted effort towards transparency and customer service which makes the overall experience much more enjoyable. Overall, I was very satisfied with my purchase and would highly recommend this dealership for any BMW purchase. More

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BMW purchase Had a great experience from my sales person, Bob Geisheker, BMW genius, Spencer Parker and financial person, Doug Kamp. Everyone made me feel comfort Had a great experience from my sales person, Bob Geisheker, BMW genius, Spencer Parker and financial person, Doug Kamp. Everyone made me feel comfortable and never pressured the sale. More

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X5 Diesel This is my fourth BMW purchased at Knauz in Lake Forest. I keep coming back to Knauz for two reasons - great customer service and an excellent servic This is my fourth BMW purchased at Knauz in Lake Forest. I keep coming back to Knauz for two reasons - great customer service and an excellent service department. Bob Geisheker helped me choose the right car and helped me through the myriad of options available. Once the car arrived, the Genius Bar was very patient helping me through all the new technology that BMW offers in their cars. I don't know which BMW I will buy next but I do know it will be at Knauz BMW. Kudos to the entire team. More

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Buying a car made easy. I would trade in my vehicles much sooner if I new I'd have the experience We did with Bob Geisheker at Karl Knauz BMW. We spent less than an hour rev I would trade in my vehicles much sooner if I new I'd have the experience We did with Bob Geisheker at Karl Knauz BMW. We spent less than an hour reviewing what I wanted in my new car. Bob kept us in the loop to the status of our vehicle. Once available the closing process took only 30 minutes. Aside from saving us time, Bob (sales) and Scott (finance) found ways to bring down the costs without us asking. They both certainly are customer focus. More

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Made buying a car easy and enjoyable. All the people, Bob Geisheker, Doug Kamp, and Spencer Parker, that helped me in the process of buying my BMW were professional, helpful, and friendly All the people, Bob Geisheker, Doug Kamp, and Spencer Parker, that helped me in the process of buying my BMW were professional, helpful, and friendly. Bob Geisheker spent time with me going through the packages and what each included, the color options, etc. He was extremely knowledgeable and patient while I decided what I wanted. There was only one car at the dealer, so Bob then spent time checking on getting a car from another dealer. Doug Kamp made the purchasing portion of buying a car simple and brief. He had the paperwork ready to be signed. Also, he did and excellent job of explaining each paper that needed to be signed. Spencer Parker explained all the bells and whistles on my new BMW. He was very friendly and extremely knowledgeable on each aspect of the car. More

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Makes car buying a pleasure. Just bought my third car (second BMW) from Knauz in the last year. They make the process of car buying easy. Genius staff is great and Bob G. is a ple Just bought my third car (second BMW) from Knauz in the last year. They make the process of car buying easy. Genius staff is great and Bob G. is a pleasure to do business with. More

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Great experience for the second time in two months Enjoyed working with Bob Geisheker so much when buying my first car that I came back and bought another one sixty days later from Bob Enjoyed working with Bob Geisheker so much when buying my first car that I came back and bought another one sixty days later from Bob More

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An outstanding ordering & delivery experience! I've had 5 prior 5-Series sedans. This Sixth one, a 2017 540i x-Drive I just took delivery of from Bob Geisheker involved the smoothest overall proces I've had 5 prior 5-Series sedans. This Sixth one, a 2017 540i x-Drive I just took delivery of from Bob Geisheker involved the smoothest overall process from ordering thru delivery. There was never any buying pressure, always amicable and reasonable pricing concessions and Bob was most patient and cooperative in helping me research and select my long list of tech options! In his short absence Sales Manager Bob Graziano assisted me as well. Upon delivery I worked with Business Manager Doug Kamp with contract finances; and then BMW Genius Spencer Parker proved without question his Genius qualifications while spending over 2 hrs with me patiently answering questions and teaching me how to use the endless features provided in this new model. And both Bob Geisheker & Spencer are excellent about promptly returning calls whenever I've had further questions. So all around this buying experience at Knauz has been a refreshingly great one! More

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1st Class Customer Service I couldn't be any happier with my recent purchase at Knauz BMW. This is my first BMW, and just like the first time I few First Class on an airplane, I couldn't be any happier with my recent purchase at Knauz BMW. This is my first BMW, and just like the first time I few First Class on an airplane, I now know what awesome customer service feels like. My primary sales guy left the dealership while the car was on order and Bob Geisheker picked up the ball without missing a beat. Doug Kamp in the Finance group was super friendly, knowledgable and immensely helpful, so different than any other dealer Finance person I've ever worked with. I spent time with 2 Genius' during my sales process, Spencer Parker and later Jon Jakubco. Both are not only experts on the cars, but were very patient with me and my seemingly endless number of questions. Thanks again Sam, Bob, Doug, Spender and Jon for making my experience so excellent. I can't wait to buy another one. :) More

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