"They earn my business every time. A complete experience."
I have been a loyal customer for over 25 years. I recently leased an X5M series, and every person involved in the process was kind, respectful, knowledgeable, and genuinely wanted to make sure I received the value I expected from the transaction. It really was a pleasure purchasing another vehicle from Dave & Bob. Spencer knows his stuff, so he deserves a nod as well. Thanks guys! Russ
- Robert A.
The first person I encountered at Knauz was Yale Kim. He is a pleasant, friendly, and very knowledgeable gentleman. He assisted me in finding the right vehicle. In fact everyone I met was as outstanding as the BMW's they sell. Having purchased over two dozen vehicles from many different dealerships over the years, I have to rate this as my overall best experience. I never felt pressured and will not only be having my car serviced at Knauz, but would not hesitate to purchase here again. Furthermore, if the pleasure and enjoyment I am getting from driving my 340I is any indication, I am quite confident my next car will be a BMW.
"Great BMW Buying Experience"
I purchased a certified pre-owned BMW X5 from Bob Geisheker and Bob Graziano. The process was smooth and very timely. I brought in my 4-year old son and everyone was friendly to him and also made him comfortable during our time at the dealership. Bob was great to work with and he provided the right amount of information to help me select between new and pre-owned options. He also proactively shared with me ways to make the purchase more economical. Brandon, one of the BMW geniuses also provided great 1:1 service showing me all about my new purchase. The handoff to the various employees during the purchase was seamless. At no point during the process was I unaware of what the next steps were. The open layout of Knauz BMW and visibility of the employees demonstrates a concerted effort towards transparency and customer service which makes the overall experience much more enjoyable. Overall, I was very satisfied with my purchase and would highly recommend this dealership for any BMW purchase.
Had a great experience from my sales person, Bob Geisheker, BMW genius, Spencer Parker and financial person, Doug Kamp. Everyone made me feel comfortable and never pressured the sale.
"An outstanding ordering & delivery experience!"
I've had 5 prior 5-Series sedans. This Sixth one, a 2017 540i x-Drive I just took delivery of from Bob Geisheker involved the smoothest overall process from ordering thru delivery. There was never any buying pressure, always amicable and reasonable pricing concessions and Bob was most patient and cooperative in helping me research and select my long list of tech options! In his short absence Sales Manager Bob Graziano assisted me as well. Upon delivery I worked with Business Manager Doug Kamp with contract finances; and then BMW Genius Spencer Parker proved without question his Genius qualifications while spending over 2 hrs with me patiently answering questions and teaching me how to use the endless features provided in this new model. And both Bob Geisheker & Spencer are excellent about promptly returning calls whenever I've had further questions. So all around this buying experience at Knauz has been a refreshingly great one!
"First Class Experience!"
Picked up my new BMW 540ix yesterday and had a great/first class experience dealing with Bob Geisheker and team! From the moment we walked in until I drove away with my new car they were extremely accommodating, professional, and above all - no pressure. Bob was truly enjoyable to work with - a real professional. Doug Kamp made the paperwork very easy and quick while Spencer, our BMW Genius, was so knowledgeable about the car's technology is was easy to learn about all the features. I certainly recommend that you consider dealing with Bob Grazino and his team!
"New 5 Series Purchase"
Knauz is Outstanding -- product knowledge, professionalism and friendly They have a real willingness to work with you. Sure it's about business, but it's also about creating relationships so that you are or become a customer forever
"Knauz provides outstanding attention and responsiveness"
Matt Pudlo and the BMW sales management provided an excellent buying experience. We were extremely pleased with their attention, patience and time they invested in the selection, purchase and delivery of our new 2017 540i.
Everyone I worked with at Knauz was terrific. Dave Benck, Bob Graziano and Jon Jakubco were all very professional, accommodating and extremely helpful. Jon was a real "Genius" in explaining all the nuances of my new car. I will certainly be a return customer.
"Shockingly surprised by Keith Rubenstein Lake Forest, IL "
I was in the market for another Leased vehicle for my business. I prefer the BMW brand. For the last several leases, I've worked with familiar dealerships north of Knauz and south. Well known places. My companys recent move landed us within 5 minutes of Knauz. I had this impression of old salesmen serving the same Bif's and Buffy's for decades. Stuffy, stodgy and dull was my impression.
BOY, was I wrong! Bob Graziano the GM greeted me with a huge sincere smile and asked lots and lots of pertinent questions. He did this to see which sales professional would be the best fit for my needs. Enter Matt Pudo. Matt is unique to say the least. In a great way too. He holds several records for speed with the legendary M Series line of BMW and he's the first true enthusiast I'd ever met of the M series. He himself the owner of a few. By the end of our time together I drove away in a gorgeous and super duper fast black sapphire 2017 BMW M3! And they worked with me on the monthly payments to create a win/win scenario. Highly highly recommend the professionalism, class low pressure approach of Knauz BMW.