Bob Murray | Page 15

Amazing Customer Service and Price I shopped online for a car. Got an immediate quote and call. Made an appointment convenient for me. The car was used. It was in great shape and clean I shopped online for a car. Got an immediate quote and call. Made an appointment convenient for me. The car was used. It was in great shape and clean just like the photos online. Clear explanation on the available service agreements. No pressure on purchasing any of the service agreements. I was in and out in a descent amount of time. Calls and emails ensuring I was happy. Would recommend this dealership to all. More

by Happy Customer Verified Customer Verified Customer

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Excellent service Nice people, good service, great location. Doug the service adviser is the most recommended by me. He’s always 10+ service. Absolutely incredible. I w Nice people, good service, great location. Doug the service adviser is the most recommended by me. He’s always 10+ service. Absolutely incredible. I would highly recommend to check Firman BMW for sales and service. More

by marinanaumov Verified Customer Verified Customer

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Ferman BMW is Amazing! I’ve picked up my 4th vehicle from Ferman BMW last night, and the experience continues to exceed my expectations. Robert Chodorowski is my SA, and we’ I’ve picked up my 4th vehicle from Ferman BMW last night, and the experience continues to exceed my expectations. Robert Chodorowski is my SA, and we’ve been working with him for a few years now. Such a pleasure to partner with him from designing our vehicle, all the way through delivery. A seriously great guy! In addition, I had the pleasure of working with Bob (GM), Karl (Sales GM), Alan (Sales MGR), Toby (Genius) and Joe (Finance MGR). Each welcomed us well and made us feel like family throughout the process. I will not buy from another dealership so long as these folks are around, period. Really solid leadership team and they are very customer focused. thanks I’m fortunate to have them close enough to my home. Big thanks to Robert and the crew, we love our new car. See you in a few months, let’s get that European delivery scheduled! More

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First Class - Best customer Service AND Value - period Ferman Palm Harbor BMW - Simply The Best! Straight forward, responsive, a joy to deal with! General Sales Manager, Karl Alvarez made the entire proc Ferman Palm Harbor BMW - Simply The Best! Straight forward, responsive, a joy to deal with! General Sales Manager, Karl Alvarez made the entire process from selecting the right BMW to completing the transaction to final delivery almost effortless. The sales associate, Alex Senko went above and beyond in not only in the test drive and explanation of the features, but in getting the paperwork completed by personally driving the documents several hours to our home - unbelievable customer service! A great team delivered incredible service and a very fair transaction! More

by terrysopher Verified Customer Verified Customer

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5* experience The staff is amazing from the time we walked in the door. Ritz Carlton Experience all the way through. We will definitely be back for future purchases The staff is amazing from the time we walked in the door. Ritz Carlton Experience all the way through. We will definitely be back for future purchases. Thank you More

by shawn.mazzoni Verified Customer Verified Customer

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2020 M 760i Excellent approach to sales - let the vehicle sell itself. No fluff just the facts! Alex Wolf was very knowledgeable and responsive to questions wit Excellent approach to sales - let the vehicle sell itself. No fluff just the facts! Alex Wolf was very knowledgeable and responsive to questions without being pushy. I would definitely purchase again from Ferman BMW and Alex. The finance process went smoothly. Erin had all paperwork ready when I got to the dealership which was very much appreciated. More

by Bill Rizzetta Verified Customer Verified Customer

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Awesome job Great job by everyone I dealt with, especially Bob Murray. Great deal and quality service by the staff. I will pass the word on to friends and famil Great job by everyone I dealt with, especially Bob Murray. Great deal and quality service by the staff. I will pass the word on to friends and family. More

by gtboni Verified Customer Verified Customer

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Poor execution poor quality control poor closing experience The car dealership changed my purchase agreement 75 dollars to have me pay for their lit bumper crash. I. Addition the car was delivered with 1/ 8 ran The car dealership changed my purchase agreement 75 dollars to have me pay for their lit bumper crash. I. Addition the car was delivered with 1/ 8 rank of gas. They did not disclose their policy on only accepting 5000 on a credit cars till after all documents closed ...I spent 2 hrs at closing despite fact appointment set days in advance.. Poor quality control. Lack of leadership. Overall worst experience I ever had . More

by bcarroll320 Verified Customer Verified Customer

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no follow-up Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Prom Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Promised completion Tuesday, then Wednesday, then Thursday. On Thursday afternoon I'm told the car needs an additional $3500 in repairs. I was furious. Was told I needed to replace spark plugs and coils on all cylinders, a new water pump and steering shaft (none of which were contained on original inspection report and estimate. I finally agreed to steering shaft replacement as I was told the car was not drivable in current state although there has never been a problem with steering and it was working fine when car arrived at the dealership. I finally got the car back a week after originally promised. I made a complaint and received a notification that the General Manager wanted me to call to resolve the issue. I called and he was out of the office. Its been two weeks and to call-back from the GM. 1. Their estimate practices are completely disreputable. 2. Multiple completion dates missed with no status updates from dealership 3. Stock response fro GM seeking to resolve problem is meaningless with no follow-through. More

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Lease Buyout Alex and Erin handled our lease buyout process very smoothly and professionally. I definitely recommend Ferman BMW when considering the purchase of a Alex and Erin handled our lease buyout process very smoothly and professionally. I definitely recommend Ferman BMW when considering the purchase of a new or used vehicle. More

by w.j.beck Verified Customer Verified Customer

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