Bob Suranovich | Page 6

I had a situation where I had to get my car fixed as soon as possible they expedited the time to get the part. They were an amazing team to work with. I highly recommend Sport Mazda South for all your need as possible they expedited the time to get the part. They were an amazing team to work with. I highly recommend Sport Mazda South for all your needs. More

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As a a dedicated customer, it feels great to receive the type of service that shows you appreciate my business. type of service that shows you appreciate my business. More

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This is my second vehicle purchase here and I love that every staff member I encounter here is super friendly and very helpful. My first purchase encounter was with Mustafa who is the best! My purchase en every staff member I encounter here is super friendly and very helpful. My first purchase encounter was with Mustafa who is the best! My purchase encounter this time was with Miguel Melendez, a sharp young man who knows cars! Both encounters left me impressed and happy with my purchase. More

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I brought my '18 CX-5 into Sport Mazda South for problems related to the timing cover. I've heard timing cover problems are common in the newer CX-5s, so I wasn't too surprised when Paul (one of the best ser related to the timing cover. I've heard timing cover problems are common in the newer CX-5s, so I wasn't too surprised when Paul (one of the best service advisors around) told me that was the problem. He made sure it would be covered under the powertrain warranty and set up a loaner until I would get the car back. He was extremely personable and made a commonly negative experience a whole lot better. A few months after the service I noticed problems like the original symptoms, at this point I moved 4 hours away for school. I brought the car to two local dealerships to have it looked at. I explained to both dealerships it's most likely a timing cover-related problem and that it should be covered under the original powertrain warranty, especially since there are only 50,000 miles on the car. After going back to Naples Mazda to pick the car up they told me they would not do work on the car since it was previously serviced under the powertrain warranty for the same issue. I've never heard of a dealership declining service since it was done previously on the same issue, but alright. Brought the car into Mazda of Fort Myers and they said it "might" be covered under the powertrain warranty. Asked for $277 up-front so "their mechanics could get paid," despite me explaining it is definitely covered under warranty. I declined since I don't have $277 sitting around for something that "might" be covered. The service advisor (can't remember his name since he never introduced himself) left all the plastic sanitary wraps in the car when he gave it back to me. Obviously he didn't care anymore since his mechanics weren't getting paid. Once I got back from the second dealership, I sent an email to the owner and service manager of Sport Mazda South since it was sad the amount of hoops I was having to jump through to get my 4-year-old car serviced for a common issue in the CX-5’s (that was also covered under warranty). Jay and Bob got back to me within 24 hours. After a back and forth explaining the terrible experience I’d had, Bob Suranovich called me the next morning. He agreed it was sad the experience I was having and that he would send a porter down the 4-hour drive with a loaner so his mechanics could work to fix the issue up in Orlando. I’m not the type of person to “Karen” and talk to the manager, but he was one of the sincerest people I’ve gotten to know in the auto industry. Gave me his personal cell number if anything went wrong along the way. The next day his advisor called to get my information for the porter, and the day after that I had a loaner in my driveway and my car was up in Orlando. He kept the car for a few extra days to make sure the problem was fixed so he could test it which I really appreciated. Within a week I had my car back in my driveway, a multiple-month-long issue fixed within a week. The only thing I will say is my car tint has a bubble in it after the service, haven't had any bubbles up until this point but I would rather have my car fixed with a bubble in the tint than nothing at all. All dealerships are not bred the same, most are out there to make money off you. Sport Mazda South is one of the few there to help you, not to make money. More

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I took my car for service, the guys did a great job, no stress at all. Paul best service advisor no complaints. stress at all. Paul best service advisor no complaints. More

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It was the easiest and most straightforward experience I have ever had buying a new car. The staff is wonderful and explained everything in an insightful but approachable fashion. I will definitely purchase have ever had buying a new car. The staff is wonderful and explained everything in an insightful but approachable fashion. I will definitely purchase a 2nd (or 3rd, or 4th) vehicle from them in the years to come. More

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Love having my vehicle serviced at Sport Mazda. They make me feel like a valued customer, and I love prompt attention to detail. I always feel safe , and appreciated when I leave Sport Mazda, thats They make me feel like a valued customer, and I love prompt attention to detail. I always feel safe , and appreciated when I leave Sport Mazda, thats why I have purchased 5 vehicles there, and will continue to. More

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The Service department always takes great care of my vehicles. Thankyou to such an amazing team! vehicles. Thankyou to such an amazing team! More

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Excelente y puntual y sus garantías al 100 porciento y amable y comunicación con los clientes amable y comunicación con los clientes More

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This is my second CX5 from Sport Mazda. The staff in service and sales are top notch. Special thanks goes out to my sales person Kerwin who is very knowledgeable and took his time to help m The staff in service and sales are top notch. Special thanks goes out to my sales person Kerwin who is very knowledgeable and took his time to help me set up my new car. More

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