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Bobby Miller
Bobby Miller at Big Star Cadillac

Bobby Miller | Page 26

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
432 Reviews
4.9

432 Reviews

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432 Reviews of Bobby Miller

January 04, 2024

Dealership Rating
Employee Rating

Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman

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Jan 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 23, 2023

Dealership Rating
Employee Rating

Service is always top tier 10out of 10. Thank you so much for your service More

by irvchichi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 11, 2023

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Employee Rating

GREAT SERVICE EXCELLENT TURN AROUND ON SERVICE FOR MY CAR FRIENDLY ADVISORS KEEPIN MY 2018 CT6 ON THE ROAD More

by ALLENJACKSON003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Velasco, Wiem Head

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Dec 11, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 07, 2023

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Employee Rating

Mr Bobby took good care of my car and he was very kind to me and my wife had a fuel pump problem and now it's fixed More

by 2016MYWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 05, 2023

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Employee Rating

Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

by MICHAELTT2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

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Dec 05, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 03, 2023

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Employee Rating

Needs to have more representatives out in the field . To assist those that are out there looking for purchasing a car More

by BORICUA9608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

December 02, 2023

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Employee Rating

I know they are trying but I would really like my car back (2024 Lyriq) More

by MKHAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wiem Head

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Dec 04, 2023

Big Star Cadillac responded

Thank you for your review. Please reach out me directly so that I can determine if there is anything that we do to expedite your vehicle service. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

December 02, 2023

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Employee Rating

I have been very happy with the service done on my car each time I come in. Bobby Miller and Ainsley Roark were very courtesy and kept me updated on the work being done and gave me information on items th More

by VICKIEBARKER60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Dec 04, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 02, 2023

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Employee Rating

Always a good and pleasant experience. Customer service and the service. I really wish their were rentals available at short term service appointments. More

by SMMEADOWS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial

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Dec 04, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 01, 2023

Dealership Rating
Employee Rating

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f More

by arreolaf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Ruben Cauton, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Jose Teran, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, Cris Mascorro 5 stars

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Dec 01, 2023

Big Star Cadillac responded

Thank you for your review. I apologize for the items that went unaddressed. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If we have not scheduled your return visit to address your unsresolved concerns, please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

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