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Brad Gillespie
99 Reviews
99 Reviews of Brad Gillespie
November 09, 2018
14000 mile service Work was timely and thorough. I was provided with a ride back to my office as well as a ride back to dealership once work was completed.I am very sat Work was timely and thorough. I was provided with a ride back to my office as well as a ride back to dealership once work was completed.I am very satisfied with service. More
by jim.madebach
Verified Customer
November 03, 2018
Over charge on parts and labor While the service was done promptly this service department charges way more than the manufactured suggested retail price on parts. My warranty will o While the service was done promptly this service department charges way more than the manufactured suggested retail price on parts. My warranty will only pay the MSRP. Therefore I became responsible for the additional fee on every part used to fix my vehicle. What was supposed to be a $100 deductible turned into a $207 cost. I’d recommend going to a service department that doesn’t overcharge their patrons. More
by MONIQUE
October 30, 2018
Very courteous and very friendly. The folks are very helpful and know their stuff. They make sure all of your concerns are addressed. They keep you updated on pro and very friendly. The folks are very helpful and know their stuff. They make sure all of your concerns are addressed. They keep you updated on progress. More
by Gln
Other Employees Tagged: Wade Howard
October 24, 2018
Saturday morning check in was a disaster I have had good experience when booking an appointment and check in with Charles Williams only took minutes. But last Saturday ( October 18) I brought I have had good experience when booking an appointment and check in with Charles Williams only took minutes. But last Saturday ( October 18) I brought my car in to have a tire checked because of a problem created by master Cadillac in aiken. I stood one hour in line to have my car checked in. I was there at 8:10 and it was 9:15 before I got to the counter to check in. One person was repairing a credit card machine, helping. To create an invoice, check in customers and answer the phone. There were 6 customers in front of me and 6 behind me. After checking in I waited in lounge for 1 hour and 45 minutes and no one had yet looked at my car. At 11 I picked my car up and left. I went to jiffy lube and had the tire fixed in less than 10 minutes. More
by Greg
Other Employees Tagged: Porsha Cox , Not 100 % sure who wrote my order up. It wasn’t clear Ben office was understaffed. Plus no updates why it wasn’t taking so long to work on the vehicles. If Saturday is so busy you don’t need to over book the shop.
October 22, 2018
Reliable & helpful Always helpful & trustworthy Explantion of work done much appreciated Concerned that there is such a turnover in the service department. Have alway Always helpful & trustworthy Explantion of work done much appreciated Concerned that there is such a turnover in the service department. Have always been treated with respect & kindness. More
by LWITTENMYER
Other Employees Tagged: Eddie Overby, Wade Hooker, Sue Oertle
October 12, 2018
Awful I just bought a GMC Yukon &this is my first time taking it to the dealer for an oil change and service. 1st I placed an appt online, when I arrived, I just bought a GMC Yukon &this is my first time taking it to the dealer for an oil change and service. 1st I placed an appt online, when I arrived, they had no records of my appt. 2nd there was a representative complaining about having too many clients, in front of all clients.... how unprofessional. Also, I asked was there anything wrong with it. They didn't put anything on the report but verbally told me some concerns. I noticed after picking it up, it is sounding like it is going to cut off while I'm stopped with my foot on the brake. I hope they didn't mess it up because it didn't do that before I dropped it off. More
by Mbthegreat
October 07, 2018
Master Buick GMC Service Department The short story is that this was the best experience I have ever had at a dealership service department! Everyone from the lady who scheduled the app The short story is that this was the best experience I have ever had at a dealership service department! Everyone from the lady who scheduled the appointment (she made sure that I knew where they were located and who my service advisor would be), to the personnel that greeted we when I arrived, to my service advisor (Brad Gillespie, you’re awesome man!) to the mechanic who worked on my car; everyone made me feel welcome and wanting to continue to do business with this dealership! Great Job!!! More
by FRABBIT9
October 05, 2018
Great service great people The people are always friendly and the service is great this is exactly why I bought my vehicle from them and why I bring it back for service The people are always friendly and the service is great this is exactly why I bought my vehicle from them and why I bring it back for service More
by jdball4276
Other Employees Tagged: Sue Oertle
October 05, 2018
Truck Service Right now only rating a 3star, having to bring truck back. If it’s fixed when I bring it back then rating will be higher. Brought truck back and they Right now only rating a 3star, having to bring truck back. If it’s fixed when I bring it back then rating will be higher. Brought truck back and they repaired it. Running Awesome now!!! 5 star service and repair. More
by BigDawg
October 03, 2018
Service survey Great service by service guys. Brad was excellent in every way. Did what he said he would do. Waited on vehicle and customer service area was extremel Great service by service guys. Brad was excellent in every way. Did what he said he would do. Waited on vehicle and customer service area was extremely clean and well attended. More
by EMDUKE
Other Employees Tagged: William Fanning, Phillip Towns , Ronald Great guy. 10-10-10
