Brandon Cannon | Page 3

The prices were higher than expected and quoted and I had to wait a while just to get waited on. I was promised a ride back to the dealership that day and although the car was finished at six, they would not to wait a while just to get waited on. I was promised a ride back to the dealership that day and although the car was finished at six, they would not provide me a ride back until the next morning, and I had to spend the night unexpectedly with no transportation at all. I only live 10-15 minutes away and he had an hour to send someone to get me. Also, I was going to write a check to pay my bill (had it half written in fact) but when the girl said I would have to walk around to the cashier, I decided to charge it. The Lyft driver had already dropped me out front and I had walked a ways just to get inside. She did NOT tell me there would be a $30 surcharge! Except for the service dept. manager who was very helpful, I just don't think anyone was really interested in helping me. More

by PERRYGROSS Verified Customer Verified Customer

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Brandon explained every step. He called me during the process to keep me abreast of the progress. He called me during the process to keep me abreast of the progress. More

by YSD814 Verified Customer Verified Customer

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I get great service . Every time I go to the dealership. I pull into the dealership, meet my service advisor. I take my car and usually get it done in a good amount of tim Every time I go to the dealership. I pull into the dealership, meet my service advisor. I take my car and usually get it done in a good amount of time. That’s what I want so I can get back to work. More

by MCKINNONCRAIG1970 Verified Customer Verified Customer

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Quality service, nice and informed techs, time range as promised, nice waiting room. I will return for my next service. promised, nice waiting room. I will return for my next service. More

by Scott Verified Customer Verified Customer

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Treats the customer great. Takes care of the issue. Find a solution to the problem. Takes care of the issue. Find a solution to the problem. More

by ozrocs Verified Customer Verified Customer

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They stay on top of everything you need Y’all have a great service for customers great service for customers More

by Jaquanehines Verified Customer Verified Customer

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The dealership was clean and pleasant Everyone was nice and treated you with respect Very good and treated you with respect Very good More

by smithja70 Verified Customer Verified Customer

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Excellent always nice and customer oriented very happy with my car and the dealership They aim to please their customers with my car and the dealership They aim to please their customers More

by HEIDANN Verified Customer Verified Customer

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Updated: The service manager, Nick Rose, did contact me the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me kno the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me know that the services were complete & my vehicle was ready for pickup. Upon arrival, he came out his office., greeted me, apologized again for the inconvenience and thanked me for my patience. Despite the slow start, excellent customer service was given & I won't hesitate to bring my vehicle back to this location. ******************************************* My 1st visit for service, and dealing w Monica & Brandon was great. But this 2nd visit, dealing w Brandon, so far, is terrible. I will keep you posted. I had to leave my Yukon for them to diagnose a problem which required it to be cranked from a cold start. Brandon informed me this would be done, first thing in the morning & he would contact me to give me an update. I get home from work @ 5a & figure he would call @ least by 9a. 10:30a, I wake up to no missed calls. So I attempted to call him @ 10:30a & then again @ 11:30a. Unable to reach him, I spoke w the operator who said that he was informed & would call me back. 12:30 Noon & I still haven't heard from him, so now I am calling, attempting to reach the Service Mgr - Nick Rose or General Mgr - Jason Dowdy. I wasn't able to reach either one. At this point, I'm not only highly aggravated, but concerned as to what the heck is going on @ this dealership. I'm about to just go up there & see what is going on, since I'm unable to talk to anyone. Then @ 1:30p, my service consultant, Brandon Cannon finally calls me back. He said he wanted to be transparent & told me that they didn't look @ my vehicle until 11:30a, but that doesn't make me feel any better, because now, I'm going to be in a rental for another day, at the minimum. Had they started the process @ the beginning of the day, like he said they were, I could have possibly been picking my truck up this afternoon. And he never gave any valid reason why they started so late OR why he never contacted me until 1:30p in the afternoon. I realize exceptions can happen, but when you don't reach out to your customer to inform him of what is going on, that really sends a strong signal that you don't give a xxxx. He was apologetic & assured me they would get on it, but that remains to be seen. If great service & customer service is given, going forward, I will make that known. If not, I will make that known as well. More

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Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars of their customers…. 5stars More

by MONTEBRITT Verified Customer Verified Customer

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