Brandon Fraikes | Page 51

Sales staff kept us updated on the status of our order. When the car arrived earlier than expected, car was prepped and delivered to us the next day. Outstanding experience so far and will definitely recom When the car arrived earlier than expected, car was prepped and delivered to us the next day. Outstanding experience so far and will definitely recommend this dealer to all my friends. More

by RWP2017 Verified Customer Verified Customer

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Excellent interaction with all staff from initial interest in the vehicle to post sales follow up. There was no back and forth and no over promises. interest in the vehicle to post sales follow up. There was no back and forth and no over promises. More

by amolmishal1 Verified Customer Verified Customer

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Grapevine Subaru has the best service department. I am always greeted right away and they perform my services thoroughly. They are always friendly. always greeted right away and they perform my services thoroughly. They are always friendly. More

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Watch out with the finance department they will run your credit and not tell you credit and not tell you More

by Norberto Verified Customer Verified Customer

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Miss Hayden had been so nice and so professional in serving me when I was there to pick up my vehicle serving me when I was there to pick up my vehicle More

by zhangdq1112 Verified Customer Verified Customer

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Polite, courteous,thorough, helpful. Did everything possible to make the transaction easy for the customer. possible to make the transaction easy for the customer. More

by sue81641 Verified Customer Verified Customer

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For the past 3+ years from sales to service every visit has been an outstanding experience. Bought 2 cars (new and trade-up) over the past 3 years and couldn't be more content thanks to Taylor Greene, an e has been an outstanding experience. Bought 2 cars (new and trade-up) over the past 3 years and couldn't be more content thanks to Taylor Greene, an excellent salesperson, and subsequently everyone in the service department. Everyone I have interacted with in this dealership has been fair, transparent, friendly and highly professional, no matter which department. More

by SIMONE Verified Customer Verified Customer

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Easy process. They actually had the vehicle I had been looking for and both sales and finance were extremely professional and made it a really good experience looking for and both sales and finance were extremely professional and made it a really good experience More

by suzygabel Verified Customer Verified Customer

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The service manager was kind enough to tell me the The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due The service manager was kind enough to tell me the slowest part of the day so I could get in on walk in service. This is my 5th Subaru and I was due for my first 6000 mile service on it. Before I could get scheduled I got a nail in the sidewall of the drivers rear tire. So I needed to get in quickly. I got there and Sean was my advisor and they did my service which included the tire rotation. So it made it easy to check the tires. They quoted me a price to replace the tire that was more than fair. I mean everyone talks about the dealer being expensive and I have not found that to be true at all. I had a price from Discount tire when I stopped in two days earlier to get air. The dealer at Five Star Subaru quoted a price to replace the same exact tire at 55% less than Discount. Even though it was a great price you can't help be a bit frustrated because you had the bad luck to get a road hazard on a brand new Subaru tire. I guess we looked frustrated as we were checking out. I always purchase the extended service package on my Subaru because it is such a good value. The advisor Dyson said we got this for you this time, and they rolled in the cost of replacing the tire for me. That is the service you get at 5 Star. I am not just saying that because I saved on the tire. The place is always spotless, the people from the sales rep to receptionist is always like your friend. I stop by and grab a coffee sometimes and visit with them. Just the best bunch you ever experience. Switched my business here the first day they opened and it has been awesome every since Thanks Rick Gray More

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My first impression of the dealer wasn’t great because the salesperson didn’t seem to be able to communicate well with me. I came back later requesting another sales person and it made all the difference the salesperson didn’t seem to be able to communicate well with me. I came back later requesting another sales person and it made all the difference. More

by akolanowski Verified Customer Verified Customer

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