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Brandon Martinez

Overview Reviews (348)

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Brandon Martinez

Brandon Martinez | Page 12

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7

348 Reviews

Overview Reviews (348)

4.7

348 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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348 Reviews of Brandon Martinez

July 25, 2025

Dealership Rating

Employee Rating

This is my third honda vehicle from this location and so far have had no problems. The staff is professional, courteous, and makes you feel valued. far have had no problems. The staff is professional, courteous, and makes you feel valued. More

by fjkphotos82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 28, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your continued loyalty! We're thrilled to hear your experience with all three vehicles has been smooth and that our team consistently provides professional and courteous service. It's our goal to make every customer feel valued. Let us know if there's ever anything you need!

July 23, 2025

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Employee Rating

Great price for the services required and update on the services that require attention in the future. services that require attention in the future. More

by DNOBLE129

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Jul 28, 2025 -

Honda of Valley Stream responded

Hi there, We're happy to know you felt the pricing was fair and that you received helpful updates about upcoming service needs. If you need anything else, please don’t hesitate to reach out!

July 22, 2025

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Employee Rating

Whith appointment almost wait 4 hours. Too much.time. for change oil and something they found Too much.time. for change oil and something they found More

by elvirita62quintana

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Jul 30, 2025 -

Honda of Valley Stream responded

Hi, We thank you for servicing your vehicle with us. We apologize for the time taken. To properly service today's vehicles, we follow time-consuming procedures. We don't just tighten a bolt. We torque it to its specifications. Three services were performed on your vehicle: the oil change, tire rotation, and rear differential clutch service. Could it have been done faster? Perhaps, but our service team is to stay focused on providing a high level of service. If you wish to discuss this further, please reach out to us. 516-285-6655, ext. 126

July 17, 2025

Dealership Rating

Employee Rating

Decent service but was pretty rude to me when I asked for more service on the vehicle. Felt brushed off and he was pretty nonchalant about my concerns regarding my vehicle more service on the vehicle. Felt brushed off and he was pretty nonchalant about my concerns regarding my vehicle More

by Joe

Recommend Dealer

Yes

Jul 29, 2025 -

Honda of Valley Stream responded

Hi Joe, Our apologies for such behavior. Definitely not a representation of who we are. Could you please contact and discuss this further with Tony Vicente. His number is 516-285-6655, ext. 126. Thank you.

June 30, 2025

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Employee Rating

Very efficient and honest service. They gave me updates during my service. All charges were clear. They gave me updates during my service. All charges were clear. More

by coreyweil21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 01, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your feedback! We're glad to hear you had an efficient and transparent service experience, with clear communication throughout. If you ever need anything else, please don’t hesitate to reach out!

June 30, 2025

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Employee Rating

Although I did not have an appointment I really appreciated that Honda took care of giving me my inspection sticker.. I have been a Honda customer for over 30 years and that's why I continue to u appreciated that Honda took care of giving me my inspection sticker.. I have been a Honda customer for over 30 years and that's why I continue to use Honda cars because of the good work they do. More

by HHEATHAM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Marcel

Jun 30, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your continued loyalty over the past 30 years! We're so glad we could assist with your inspection sticker. It's always a pleasure to support our long-time customers. If you ever need anything, please don’t hesitate to reach out!

June 17, 2025

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Employee Rating

The service was great. Had a oil change done. Waited three hours but the waiting was pretty kool clean and comfortable. Had a oil change done. Waited three hours but the waiting was pretty kool clean and comfortable. More

by mar20052

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

Jun 18, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your feedback! We're glad you were happy with the service and that the clean, comfortable waiting area made the time pass more pleasantly. If you ever need anything else, please don’t hesitate to reach out!

June 17, 2025

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Employee Rating

The customer service met my expectations and the representative that assisted me was courteous,, knowledgeable, and professional. representative that assisted me was courteous,, knowledgeable, and professional. More

by dsamuda1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

Jun 17, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for the great feedback! We're pleased to hear the service met your expectations and that your representative provided courteous and professional support. If you need anything in the future, please don’t hesitate to reach out!

June 11, 2025

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Employee Rating

I feel that this dealership is looking for ways to get the customer to spend money. They are asking you to fix things that are still working properly and do not really need replacement. the customer to spend money. They are asking you to fix things that are still working properly and do not really need replacement. More

by CW152LF

Verified Customer

Recommend Dealer

Jun 12, 2025 -

Honda of Valley Stream responded

We are sorry that you feel this way, but as a Honda dealership our commitment is to providing every customer with a comprehensive multipoint inspection and informing the customer of the manufacturer-recommended service intervals. To speak more about this, feel free to reach out to our assistant service manager at 516-285-6655, ext. 126.

June 11, 2025

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Employee Rating

The staff that attended to me are highly professional and I am very satisfied with services I received! Please note that the waiting area is very comfortable! I am very satisfied with services I received! Please note that the waiting area is very comfortable! More

by debondus

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

Jun 12, 2025 -

Honda of Valley Stream responded

Hi, Thank you for the kind words! We're delighted to hear our team provided professional service and that you were comfortable during your visit. If there's anything you need in the future, please don’t hesitate to reach out!