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Brandon Martinez

Overview Reviews (331)

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Brandon Martinez

Brandon Martinez | Page 21

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.6

331 Reviews

Overview Reviews (331)

4.6

331 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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331 Reviews of Brandon Martinez

October 10, 2024

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Employee Rating

Made an 2 pm appointment for the free maintanace for my 2024 Passport. Everyone that came after me got their car back and i was the only one left in the shop. Finally got the car at 4:30 pm. Maybe because 2024 Passport. Everyone that came after me got their car back and i was the only one left in the shop. Finally got the car at 4:30 pm. Maybe because the job on my car is no charge that is why they do it last? This is a brand new car with 4500 miles and it took them 2 and a half hours for oil change! ( no tire rotations needed as Brendon said). More

by HUSHION

Verified Customer

Recommend Dealer

Other Employees Tagged: Gary Lin

Oct 14, 2024 -

Honda of Valley Stream responded

We do apologize that your experience was less than satisfactory and wanted to reach out to you. However, we were unable to locate you in our system based on the username provided. Rest assured that we work on every vehicle as quickly as we can without sacrificing the quality of the work preformed and even when a customer is not paying anything for the service completed the dealership gets reimbursed by the manufacturer for the services performed. Please reach out to us if you need to discuss this further at 516-812-5302.

October 10, 2024

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Brandon was wonderful. Helpful, polite and competent. Brandon kept me apprised of the problems with the car and how long it would take to have the problems diagnosed and fi Helpful, polite and competent. Brandon kept me apprised of the problems with the car and how long it would take to have the problems diagnosed and fixed. Brandon is an exemplary employee and I'm glad that i had him as my point person. Thanks Brandon! More

by brlbny

Verified Customer

Workmanship

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Recommend Dealer

Yes

Oct 11, 2024 -

Honda of Valley Stream responded

Thank you for your kind words! We're thrilled to hear that Brandon provided such excellent service. We'll be sure to pass along your praise to him. We look forward to serving you again!

October 08, 2024

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Brandon thoroughly explained the issues with my car and followed up with the shop so that I received my car back in a timely fashion. followed up with the shop so that I received my car back in a timely fashion. More

by CENDERLE

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Oct 09, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that Brandon took the time to thoroughly explain everything and followed up to ensure you got your car back promptly. We appreciate your feedback and look forward to assisting you again!

October 08, 2024

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Brandon was awesome! He went above and beyond and exceeded all of my expectations. I highly recommend him. He went above and beyond and exceeded all of my expectations. I highly recommend him. More

by sju90

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Oct 09, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're delighted to hear that Brandon exceeded your expectations and provided an outstanding experience. Your recommendation means a lot to us!

October 07, 2024

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The service center is very clean and professional. The team that is thee is awsome. The team that is thee is awsome. More

by vg912

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

Oct 07, 2024 -

Honda of Valley Stream responded

We're glad to hear that you found our service center clean and professional, and that you had a great experience with our team. We look forward to serving you again!

October 01, 2024

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She was excellent in dealing my concern about my car. And also those mechanics that serviced my car are well fast And also those mechanics that serviced my car are well fast More

by melchorbogartancheta

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski , Jerry Lancaster JR

Oct 02, 2024 -

Honda of Valley Stream responded

We're glad to hear that Clara addressed your concerns so effectively and our mechanics provided quick service. We appreciate your trust and look forward to serving you again in the future!

September 27, 2024

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He was Very professional and explained the circumstances pertaining to the recall of my car issues. pertaining to the recall of my car issues. More

by parak96

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Sep 30, 2024 -

Honda of Valley Stream responded

We're glad to hear that our team provided professional service and clearly explained the details regarding your car’s recall. We appreciate your trust and are here to assist with any future needs!

September 25, 2024

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Very good all staff is great and very helping I have been going there for long time going there for long time More

by ritasinha7

Verified Customer

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Recommend Dealer

Yes

Sep 25, 2024 -

Honda of Valley Stream responded

Thank you for your continued loyalty! We're glad to hear that our staff has been consistently helpful, and we look forward to continuing to serve you in the future!

September 24, 2024

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She is good person and helper and advised what is next maintenance in your car. She is good advisor to recommend and Brandon too is good advisor. maintenance in your car. She is good advisor to recommend and Brandon too is good advisor. More

by uvictor

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Sep 25, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that both your service advisor and Brandon provided helpful recommendations and guidance. We look forward to assisting you again with your vehicle's maintenance!

September 24, 2024

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Went for the rear windshield recall. Although I feel that over an hour and a half was excessive as the notice states half hour for the inspection I am glad that my vehicle does not need Although I feel that over an hour and a half was excessive as the notice states half hour for the inspection I am glad that my vehicle does not need to have the windshield replaced. More

by Udianau6

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Sep 25, 2024 -

Honda of Valley Stream responded

Thank you for your feedback. We understand that the wait time was longer than expected, and we appreciate your patience. We're glad to hear your vehicle didn't need a windshield replacement. We'll work on improving the process for a quicker experience next time. Your input is valuable to us!