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Brandon Martinez

Overview Reviews (348)

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Brandon Martinez

Brandon Martinez | Page 22

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7

348 Reviews

Overview Reviews (348)

4.7

348 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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348 Reviews of Brandon Martinez

October 19, 2024

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Employee Rating

The high cost to replace lost key fob was crazy! ! $450?!! It should not cost that much ! $450?!! It should not cost that much More

by regina366

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 21, 2024 -

Honda of Valley Stream responded

Thank you for your feedback. We understand that the cost of replacing a key fob can be frustrating, and we appreciate you bringing this to our attention. We'll pass along your concerns, as we continuously strive to provide the best value for our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

October 19, 2024

Dealership Rating

Employee Rating

Clara is the best professional I have ever had the privilege of working with, very kind and very committed to helping her clients in giving the best service, I am very satisfied that she is the person privilege of working with, very kind and very committed to helping her clients in giving the best service, I am very satisfied that she is the person who works with my car and me. More

by JSANACAM142

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski , Jerry Lancaster JR

Oct 21, 2024 -

Honda of Valley Stream responded

We're thrilled to hear that Clara has provided such exceptional, kind, and committed service. It's wonderful to know that you're satisfied with her dedication and expertise. We look forward to continuing to assist you and your car in the future!

October 18, 2024

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Brandon Was great, took care of all my concerns, explain in detail all costs and services needed. in detail all costs and services needed. More

by Maritza

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Oct 18, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Brandon addressed all your concerns and provided detailed explanations and professional service. We look forward to assisting you again in the future!

October 15, 2024

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Employee Rating

The service is on point. There’s also some free coffee your everyone while waiting which helps a lot. There’s also some free coffee your everyone while waiting which helps a lot. More

by TJ_LABARDA

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Oct 16, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear the service met your expectations and that you enjoyed the free coffee while waiting. We look forward to welcoming you back for your next visit!

October 14, 2024

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Employee Rating

My experience with the service department of Honda Valley Stream was efficient, the services took a little longer than I excepted but overall I was happy. Stream was efficient, the services took a little longer than I excepted but overall I was happy. More

by ANN.ANISA1981

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Oct 14, 2024 -

Honda of Valley Stream responded

We're glad to hear that you were happy with the service at Honda Valley Stream, even though it took a little longer than expected. We appreciate your patience and look forward to serving you again in the future!

October 11, 2024

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Efficient work at the shop no complaints, very good experience I had, so comfortable. Recommend experience I had, so comfortable. Recommend More

by syedusmanriaz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski , Jerry Lancaster JR

Oct 14, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that you had a comfortable and efficient experience at the shop. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

October 10, 2024

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Employee Rating

Brandon facilitate a Lift service for me in order to make it to my work on time. Car service was not what I was expecting financially however he try to help out in any option he could. Thank you and keep you it to my work on time. Car service was not what I was expecting financially however he try to help out in any option he could. Thank you and keep you in mind for my next service schedule. More

by willusa2003

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Oct 11, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that Brandon was professional and kind. We appreciate your understanding and look forward to assisting you with your next service!

October 10, 2024

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Employee Rating

Made an 2 pm appointment for the free maintanace for my 2024 Passport. Everyone that came after me got their car back and i was the only one left in the shop. Finally got the car at 4:30 pm. Maybe because 2024 Passport. Everyone that came after me got their car back and i was the only one left in the shop. Finally got the car at 4:30 pm. Maybe because the job on my car is no charge that is why they do it last? This is a brand new car with 4500 miles and it took them 2 and a half hours for oil change! ( no tire rotations needed as Brendon said). More

by HUSHION

Verified Customer

Recommend Dealer

Other Employees Tagged: Gary Lin

Oct 14, 2024 -

Honda of Valley Stream responded

We do apologize that your experience was less than satisfactory and wanted to reach out to you. However, we were unable to locate you in our system based on the username provided. Rest assured that we work on every vehicle as quickly as we can without sacrificing the quality of the work preformed and even when a customer is not paying anything for the service completed the dealership gets reimbursed by the manufacturer for the services performed. Please reach out to us if you need to discuss this further at 516-812-5302.

October 10, 2024

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Brandon was wonderful. Helpful, polite and competent. Brandon kept me apprised of the problems with the car and how long it would take to have the problems diagnosed and fi Helpful, polite and competent. Brandon kept me apprised of the problems with the car and how long it would take to have the problems diagnosed and fixed. Brandon is an exemplary employee and I'm glad that i had him as my point person. Thanks Brandon! More

by brlbny

Verified Customer

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Recommend Dealer

Yes

Oct 11, 2024 -

Honda of Valley Stream responded

Thank you for your kind words! We're thrilled to hear that Brandon provided such excellent service. We'll be sure to pass along your praise to him. We look forward to serving you again!

October 08, 2024

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Employee Rating

Brandon thoroughly explained the issues with my car and followed up with the shop so that I received my car back in a timely fashion. followed up with the shop so that I received my car back in a timely fashion. More

by CENDERLE

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Oct 09, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that Brandon took the time to thoroughly explain everything and followed up to ensure you got your car back promptly. We appreciate your feedback and look forward to assisting you again!