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Brandon Martinez

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Brandon Martinez

Brandon Martinez | Page 9

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.6

301 Reviews

Overview Reviews (301)

4.6

301 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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301 Reviews of Brandon Martinez

April 23, 2025

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First, when I made my appointment online I said I wanted to but when I got to the dealership I was told it would take 4-5 hours. Then I get a phone call saying my car would have to stay overnight and get i to but when I got to the dealership I was told it would take 4-5 hours. Then I get a phone call saying my car would have to stay overnight and get it the next day. The next I got a phone call saying my car was done and that I would be given a free car wash for the inconvenience. When I got to pick up my car it was not washed. Later on I received a message saying I could bring my car back at a later date for the car wash. The whole situation was a total inconvenience More

by missy204

Verified Customer

Recommend Dealer

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May 16, 2025 -

Honda of Valley Stream responded

Our assistant service manager has tried to reach out to you. He would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

April 23, 2025

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My experience was good. They worked on the car in the amount of time they said they would. Brandon was great. They worked on the car in the amount of time they said they would. Brandon was great. More

by Joebloom123

Verified Customer

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Recommend Dealer

Yes

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Apr 24, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for the feedback! We're glad everything went as expected and that Brandon provided great support during your visit. If there’s anything else we can assist with, please don’t hesitate to reach out!

April 18, 2025

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Brandon was a great host. He helped me with the lighting in my car, and he was also able to answer the questions that I had. He helped me with the lighting in my car, and he was also able to answer the questions that I had. More

by enedany06

Verified Customer

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Recommend Dealer

Yes

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Apr 21, 2025 -

Honda of Valley Stream responded

Hi Eneda, Thank you for the kind words! We're so glad Brandon was able to assist you and provide such a helpful experience. If you ever have more questions or need anything else, please don’t hesitate to reach out!

April 15, 2025

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I had to wait two hours for my oil change, the service was great but two hours is a bit too long !! was great but two hours is a bit too long !! More

by jschmoolz

Verified Customer

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Apr 16, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your honest feedback. We're glad to hear you were satisfied with the service itself. We truly value your time and appreciate your patience. We are constantly working to service vehicles with the highest quality of work at a speed that doesn't sacrifice that. If there’s anything we can do to improve your next visit, please don’t hesitate to reach out!

April 15, 2025

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Excellence in customer service, Attentiveness, and caring. I would continue to get my vehicle serviced there caring. I would continue to get my vehicle serviced there More

by dawnroxanne3

Verified Customer

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Recommend Dealer

Yes

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Apr 16, 2025 -

Honda of Valley Stream responded

Hi there, We truly appreciate your kind words! It’s wonderful to hear that our team’s dedication and care made your experience a great one. We're grateful for your continued trust, and if there's ever anything you need, please don't hesitate to reach out!

April 14, 2025

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Brandon made my visit pleasant and timely. First time I was happy with service department. First time I was happy with service department. More

by TOBEGINS

Verified Customer

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Recommend Dealer

Yes

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Apr 15, 2025 -

Honda of Valley Stream responded

Hi there, We’re so glad to hear this visit stood out in a positive way! Brandon will appreciate the recognition. If you ever need anything moving forward, please don’t hesitate to reach out!

April 05, 2025

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Good service, Brandon kept me up to dates, gave me clear steps. Would come back steps. Would come back More

by IMANIDUROSEAU1130

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Apr 07, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for the great feedback. We're glad Brandon kept you informed with clear communication throughout your visit. We look forward to welcoming you back anytime you need us!

April 01, 2025

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My recall for my Honda was performed professionally and with no delay def recc the dealer good luck with no delay def recc the dealer good luck More

by KIKEITH

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 02, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for the great feedback. We're glad to hear your recall service was handled promptly and professionally. We appreciate the recommendation—if you ever need anything, we’re here to help!

March 28, 2025

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The staff is always very professional and kind, I always have a great experience when I take my car. have a great experience when I take my car. More

by aaunited

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

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Mar 31, 2025 -

Honda of Valley Stream responded

Hi there! Thank you for the kind words. We truly appreciate your continued trust and look forward to seeing you again!

March 21, 2025

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I asked a question about why you suggested I replace my compliance bushings. Unfortunately it was not clear. I would love to speak to a Manager so that they can explain it to me. Kevin told me I should compliance bushings. Unfortunately it was not clear. I would love to speak to a Manager so that they can explain it to me. Kevin told me I should wait about 90,000 miles. More

by mabwarwick@aol.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

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Mar 25, 2025 -

Honda of Valley Stream responded

We thank you for the time you spent leaving us this review. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may further explain. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.