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Brent Cooper
Brent Cooper at Niello Volkswagen
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Brent Cooper | Page 5

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
61 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

9 yrs, 8 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

61 Reviews

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61 Reviews of Brent Cooper

December 02, 2023

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Employee Rating

I’m so impressed with how simple it was to have my car serviced! Big thanks to Niello for always going above and beyond. More

by ASHLEYTISCARENO
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel

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Dec 02, 2023

Niello Volkswagen responded

Thank you, Ashley! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 23, 2023

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Great overall experience. I used to rely on outside vendors because of the perception that dealerships were overpriced to take care of my car. I have been very happy with the More

by Lauren
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Yes
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Nov 24, 2023

Niello Volkswagen responded

Lauren, Thank you for your very kind review. Brent and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 21, 2023

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Great service , will always bring my VW to this place from now on. Thank you More

by craig78
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Yes
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Nov 21, 2023

Niello Volkswagen responded

Craig, Thank you so much for your kind words for Brent, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 16, 2023

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Quick service and response to questions, good communication regarding additional service needs and costing of repairs. More

by mikew1008
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Yes
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Nov 17, 2023

Niello Volkswagen responded

Thanks, Mike, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

October 27, 2023

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Radiant. Outstanding. Noble. These are just a few words to describe my service advisor R.O.N. Stevenson. More

by SellsWalter
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Scott Russo, Ronald Stevenson, Travis Cole

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October 24, 2023

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Customer service is excellent at this dealership. Great waiting area with lots of drinks and goodies to eat! Brent is always available for questions and assistance. He is very friendly and professi More

by sunnystruck
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Recommend Dealer
Yes
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October 20, 2023

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Awesome customer service. Explains things clearly and keeps customer aware of service progress. Complimentary Lyft to and from the dealership. More

by carraher
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Recommend Dealer
Yes
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Oct 26, 2023

Niello Volkswagen responded

This is what we love to hear! Thanks for choosing Niello VW and for taking the time to write such an awesome review. Happy driving!

October 19, 2023

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I would like to get out of the shop in less than 90 minutes but it was ok More

by vwdoctor
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Yes
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September 29, 2023

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Excellent service thank you. My VW Jetta is in excellent condition. Excellent workmanship. Excellent job well done. Thank you . More

by raymondhuntley
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel

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Oct 04, 2023

Niello Volkswagen responded

We appreciate you taking the time to rate your recent service experience at Niello Volkswagen, Raymond. Our team will be here for you whenever you need us next!

Oct 05, 2023

raymondhuntley responded

Excellent service thank you.

September 24, 2023

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Brent took great care of us and our car. He is always super friendly and responsive. We couldn't have asked for a better experience!! More

by mike1124
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Service Time
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Recommend Dealer
Yes
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Sep 27, 2023

Niello Volkswagen responded

Isn't Brent the best? We're delighted to hear that he provided you with such excellent care and service. See you next time, Mike!

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