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Brent Penn
475 Reviews
Dealership Experience
13 yrs, 1 mo
Industry Experience
14 yrs, 8 mos
475 Reviews
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475 Reviews of Brent Penn
January 27, 2023
Quality products. Quality personnel. Exceptional customer responsiveness. Attractive, clean facility. I have nothing but high marks for the car purchase process. Quality personnel. Exceptional customer responsiveness. Attractive, clean facility. I have nothing but high marks for the car purchase process. More
by FirstLexusPurchase
Other Employees Tagged: Javier Calderon
January 25, 2023
Very nice dealership people are very helpful. Loved our sales person Lisa. Liked the no pressure approach. Loved our sales person Lisa. Liked the no pressure approach. More
by mfink2
Verified CustomerOther Employees Tagged: Lisa Scogin
January 25, 2023
As a long time Northside Lexus customer (20 years/5 vehicles), we found our experience with our recent purchase to be less than than we expected. Everyone was cordial to deal with, but the entire proce vehicles), we found our experience with our recent purchase to be less than than we expected. Everyone was cordial to deal with, but the entire process was drawn out due to not being able to get the vehicle delivered. Then when it was delivered, everything was rushed leaving us with at a “take it or leave it” experience since we had to turn in our leased Lexus. Also, having been a longtime Northside Lexus customer, we do not feel we received any kind of deal on the cost of our transaction. From this experience we have learned that ordering a car sight unseen is NOT something we want to do again. We will also shop around at other brand vehicles when we go to replace our current purchase. More
by BOB.BARRETT85
Other Employees Tagged: Joshua Keough
January 25, 2023
The process of buying was efficient and effortless Nathan was great and his brother John spent a lot of time showing us all of the electronics work The financial system you have made the process very simpl was great and his brother John spent a lot of time showing us all of the electronics work The financial system you have made the process very simple and efficient We have already sent Nathan a customer More
by AMADOR
Other Employees Tagged: Nathan Makrakis
January 21, 2023
Notwithstanding the excellent Lexus products, the Northside Lexus personnel and systems are equally as excelkent. The personnel are professional and engaging. I enjoy my various visits for that reaso Northside Lexus personnel and systems are equally as excelkent. The personnel are professional and engaging. I enjoy my various visits for that reason. More
by FBERGFIELD
Other Employees Tagged: Melissa O'Connell, Joshua Keough, Marcus Atkins, Dorothy Sausley, Agustin Soto , Tim Karmout, Carl Zuromski
January 17, 2023
I went into Kelly Blue book and received an email from all the Lexus dealers in Houston. North side and clear lake responded promptly. Westside took a few days. Disappointed that Lexus doesn’t have a loya all the Lexus dealers in Houston. North side and clear lake responded promptly. Westside took a few days. Disappointed that Lexus doesn’t have a loyalty discount. Jared Postma was great More
by danorsini
Other Employees Tagged: Jared Postma
January 10, 2023
Professional and pleasant to work with while purchasing a car. Could do without all the warranty pitches. car. Could do without all the warranty pitches. More
by MACOCKER
Other Employees Tagged: Luis Ortega
January 09, 2023
Staff were very professional and corteous. Our sales advisor was knowledgeable and worked with us from selection to delivery of the car. Our sales advisor was knowledgeable and worked with us from selection to delivery of the car. More
by rcabrerag65
Other Employees Tagged: Victoria DeHoyos
January 03, 2023
I had an all around good experience. Every employee was professional and courteous, and the dealership itself is the nicest place I have ever purchased a vehicle from. Every employee was professional and courteous, and the dealership itself is the nicest place I have ever purchased a vehicle from. More
by james clark
Other Employees Tagged: Rex Bomar, Javier Calderon , Rex A. Bomar Jr., Randy Covert
January 03, 2023
Northside Lexus makes sure you are completely satisfied and happy with your new vehicle from sales to drive-out, yearly maintenance, and promotion into a new vehicle or thru purchase. We leased then purcha and happy with your new vehicle from sales to drive-out, yearly maintenance, and promotion into a new vehicle or thru purchase. We leased then purchased our RX350FX. I would like to specifically give a quadruple thumbs-up (yes, Gig’em Ags) to Brent Penn. He was a true gem to deal with both when we started the lease and again thru purchase. He explained everything and was very thorough in discussing options, etc, but also a very nice gentleman to work with. Everyone at Northside, especially those I rated, are awesome, genuine individuals but Brent was the cherry on top of the cake. Since I never get to drive Momma’s Lexus, my next vehicle will be my very own (Northside) Lexus. PS - Tanner in the Service Dept is also a true gem and a class act. More
by khaas
Other Employees Tagged: Lance Williams, Nick Makrakis, Tanner Scogin
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