Bret Hines
Bret Hines at Rallye BMW

Bret Hines | Page 23

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

Contact Me
4.7
714 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.7

714 Reviews

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714 Reviews of Bret Hines

January 15, 2024

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Employee Rating

The service was nice overall. The staff was very helpful in getting the work done. More

by FABBASJ
Workmanship
Service Time
Recommend Dealer
Yes
Jan 15, 2024

Rallye BMW responded

Thank you for stopping in at Rallye BMW for service! We are pleased to see your four stars and hope to assist you again down the road. Safe travels!

January 15, 2024

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from the minute i pulled up till i left the service department was very responsive, attentive and respectful. i was very happy with the turn around time and flexibility. More

by johnny.v0
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2024

Rallye BMW responded

Johnny, we're glad to know you had a positive experience with our service department at Rallye BMW. We always aim for efficiency and respect in all interactions. Thanks for the feedback!

January 14, 2024

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Awesome, perfect in their work. Time management was the best and loner car was super More

by DAISY.JACOB469
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Recommend Dealer
Yes
Jan 15, 2024

Rallye BMW responded

Thank you for this stellar review of Rallye BMW! We hope you have a wonderful day!

January 13, 2024

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Professional service. Easy reservation. Great facilities. Car washed after service. Enjoyed walking through the showroom. The coffee set up not very good. More

by NYRIVA
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz

Jan 15, 2024

Rallye BMW responded

We appreciate your feedback! It's great to know that you found our service professional and facilities enjoyable at Rallye BMW. We'll take note of the coffee setup for future improvements. Thank you!

January 05, 2024

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Rallye BMW dealership is the best in customer service sales and communication. I couldn't be more satisfied More

by vincent.destefano
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Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta, Cosmo Laurino

Jan 07, 2024

Rallye BMW responded

We're delighted to know that you had a satisfying experience with our customer service and sales at Rallye BMW. Thanks for your kind words, we appreciate it, Vincent!

January 05, 2024

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Friendly and fast for Mr Brett. I highly recommend this guy! No frills, only the essentials. More

by jasminapostolpt
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Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Jan 05, 2024

Rallye BMW responded

Brett and the team are thrilled to see your wonderful review! Thanks for supporting Rallye BMW and we will see you next time!

December 30, 2023

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We get great service . mr Bret hines is wonderful,very professional,Corteous in his dealings and the best service advisor More

by SHAROHA116
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Workmanship
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Recommend Dealer
Yes
Jan 02, 2024

Rallye BMW responded

We're so glad to know that you had a great experience with Bret at Rallye BMW! We strive for professionalism and courteousness in all we do — thanks for the positive feedback!

December 27, 2023

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This dealer is the one I have been working with in the last 8 years. Most of the time, they didn't let me get upset. Few instances, they reset my personal settings (seat positions etc.); they sometimes di More

by YY185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz , Mitchell Levy, This dealer is the one I have working with the last

Dec 28, 2023

Rallye BMW responded

We appreciate your loyalty over the past 8 years at Rallye BMW! We're sorry to have upset you on a few occasions, but we'll strive to improve those areas. Thanks for considering us number one among other dealerships - that means a lot!

December 27, 2023

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Wonderful dealership and service looking forward to returning for both service and purchasing far into the future More

by vincent.destefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Frank Trotta , Shane Camacho

Dec 28, 2023

Rallye BMW responded

We're delighted to know you had a great experience at Rallye BMW! We look forward to serving your automotive needs in the future. Safe travels until we meet again!

December 27, 2023

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Employee Rating

I always receive great service from Adam this time and Bret Hines for double digit years.The pricing may not always be the best as in mine and husbands most recent lease but it’s my service advisor Bret H More

by BAMBAM11001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Romano

Dec 27, 2023

Rallye BMW responded

We're so glad to know that our team, especially Adam and Bret, have consistently provided you with great service at Rallye BMW. Your loyalty means a lot to us! We'll continue doing our best for valued customers like you.

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