Bret Hines | Page 69

Amazing customer service Always love and get excited to take my vehicle for service. Every year Rallye BMW sends me a brochure reminding me of the yearly oil changes, inspecti Always love and get excited to take my vehicle for service. Every year Rallye BMW sends me a brochure reminding me of the yearly oil changes, inspection, etc... This past Saturday I had the pleasure to work with Bret Hines, he was friendly and very professional. He did recommend me of any additional services and repairs needed on my BMW, which I didn't take at the moment. He also let me know of the SOS, BMW Assist eCall recall and gave me instructions on how to take care of the situation. In Rallye BMW every single person makes you feel welcomed. I know sometimes you don't want to spend the whole day waiting for your car and Rallye BMW understands that as well, thats why they give you the option to take a loaner car and the process is very easy and smooth going. This place is honestly great, after dropping off your car its impossible to not take a look at hands down one of the best showrooms in NY. Their BMW lifestyle and accessories shop is a great way to kill time while they bring your loaner car or if you stay to wait for your car. The cafeteria offers you complementary coffee and bagels but they also have a lot of options to buy other foods and drinks and nothing is over priced. If I could give this dealership/service department 10 stars I would. More

Report | Print

Great service Everything was wonderful when I had my328xi serviced on 9/21. Agent Bret Hines explained everything clearly. Work was done promptly and I was on my wa Everything was wonderful when I had my328xi serviced on 9/21. Agent Bret Hines explained everything clearly. Work was done promptly and I was on my way. Could not have been more satisfied More

Report | Print

Amazing My first experience and i am thrilled. Helpful, polite and extremely friendly. As strange as it seems, i am looking forward to my next visit. My first experience and i am thrilled. Helpful, polite and extremely friendly. As strange as it seems, i am looking forward to my next visit. More

Report | Print

Repair service was excellent Was met promptly on time. Very friendly service and professional. The car was ready right on time and was in very clean and excellent condition Bret Was met promptly on time. Very friendly service and professional. The car was ready right on time and was in very clean and excellent condition Bret Hines kept me very well informed and was very helpful through the entire process. Thanks for your great service Regards Eric J Schwartz More

Report | Print

5 Star Rallye BMW Bret Hines was an excellent Service Advisor. He was courteous and professional from the neck Ning to the end of the process. His exceptional servic Bret Hines was an excellent Service Advisor. He was courteous and professional from the neck Ning to the end of the process. His exceptional service and attention to detail added to the Rallye BMW experience. More

Report | Print

A Second Home Rallye and their family consistently take care of me like family. Always excellent everything. Though it's their job, you can feel that they truly car Rallye and their family consistently take care of me like family. Always excellent everything. Though it's their job, you can feel that they truly care about your satisfaction beyond the business...for real! More

Report | Print

Happy with service Very happy with Bret , could not have been treated better ..car completed service in time period stated. 2nd car with Rallye, have very impressed with Very happy with Bret , could not have been treated better ..car completed service in time period stated. 2nd car with Rallye, have very impressed with the quality of the people in sales (Dominick) and Matt Carlson's service department More

Report | Print

Great service and staff From the appointment to the moment I left the Rallye BMW, I felt they care about what they do and the customers. Everything went smooth and a receive From the appointment to the moment I left the Rallye BMW, I felt they care about what they do and the customers. Everything went smooth and a received outstanding service, thanks to Bret. More

Report | Print

Problem with engine Taking a trip end of week. The engine didn't seem right. When the car was idling it made a strange sound. So I brought the car in at the end of the da Taking a trip end of week. The engine didn't seem right. When the car was idling it made a strange sound. So I brought the car in at the end of the day to have it checked out. Bret Hines is my service manager. He took the car in immediately. An hour or so later he came to me & explained that it was actually the Battery. He replaced it, checked the car out and said I was good to go. Thanks to Bret I feel comfortable & my wife and I will enjoy our vacation. More

Report | Print

Excellent Service Team When I called regarding my first flat tire on a BMW, Bret Hines and his team was so helpful and made me feel like their most important customer. When I called regarding my first flat tire on a BMW, Bret Hines and his team was so helpful and made me feel like their most important customer. More

Report | Print