Brett Sopocy | Page 10

Greenway Kia West responded

RSPLAY, thank you for the 5-star review! We’re glad everything was excellent and that Brett Sopocy was excellent as well. We appreciate you recognizing your service advisor for doing a great job, and we look forward to seeing you again next time. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi CeyCey, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. We're glad to hear everything was handled properly and completed in a timely manner — that’s the experience we strive for every visit. We truly appreciate your confidence in us and look forward to helping you with all your future maintenance needs. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi, I’m very sorry to hear about your experience and the frustration you’re dealing with. You should never have to come back after a service visit because something wasn’t done correctly, and I understand how inconvenient this is — especially during a busy holiday week. I want to review exactly what happened with the maintenance charges and the issue with your wheels so we can address this properly and make it right for you. Please reach out to me directly so I can look into your visit and get this resolved as quickly as possible. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Arik, Thank you for the great review and for trusting the service department at Greenway Kia West. I am very glad to hear that Brett made your experience smooth, kept you updated throughout your visit, and communicated clearly by phone and text. His knowledge and thoroughness make a real difference for our guests. We appreciate your feedback and look forward to helping you again on your next service visit. If you ever need anything, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Bridges, Thank you for the great review and for choosing the service department at Greenway Kia West. I’m glad to hear our team explained the wait time clearly and made sure you had options, whether you wanted to stay or use the shuttle. Providing helpful, transparent service is always our goal. If you ever need anything on future visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Willatrice, Thank you for the wonderful review and for choosing the service department at Greenway Kia West. I’m glad to hear Brett took great care of you and that the rest of our staff was helpful throughout your visit. It’s great to know Britt made sure your vehicle was ready by 4:30 just as you needed. If you ever need anything on future service visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jasmine, I’m very sorry to hear about your experience and the concerns you raised regarding communication and wait times during your visit. I’m also truly sorry that your interaction with me came across as rude or condescending — that is not the experience I ever want for any guest, and I appreciate you being honest about how it made you feel. I want to review what happened during your visit so I can address this directly and ensure we do better moving forward. Your feedback is important, and I’d like the opportunity to speak with you, understand the situation more clearly, and work toward making this right. Please reach out to me when you’re comfortable so we can talk through your experience. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Denarz, thank you for taking the time to share your feedback. I’m truly sorry to hear about the extended wait times you’ve experienced during your visits — that’s not the level of service we strive to provide. I’d like to look into this personally and see how we can improve your next experience. Please reach out to me directly at markfoster@greenwayauto.com so I can review your visit details and follow up with our service team. — Mark Foster, Service Manager

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com